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MS Office Forum / Outlook / New Users / December 2005Can receive but cannot send
I read through the entire string. I find lots of discussion, but few responses back from what actually worked, so ... here I go, adding to the choir. Just got a new Dell XPS M140, running McAffee v7 with firewall and spamkiller (not sure how much of this information is relevant, but more info is better, right?). I’m trying to run Outlook 2003, which came installed on the system. I can receive email but I cannot send. This is the message I get: The specified server was found, but there was no response from the server. Please verify that the port and SSL information is correct. Outlook could not connect to the outgoing mail server (SMTP). The problem could be the server name or port, or your server may not support SSL. Verify your port and SSL settings in More Settings under the Advanced tab. My SMTP port is 25. My ISP says it’s not them –big shock. In fact, they can’t help me any further saying ‘they support only Outlook Express’ -any clue in that statement???? McAfee says it’s not them, and they walked me through an entire disable then uninstall/reinstall process. No changes. I’ve tried checking then unchecking the ‘my server requires authentication’ box. In fact, I’ve systematically tried just about every configuration option available. Still, no luck. Any advice from the experts out there? >I read through the entire string. I find lots of discussion, but few > responses back from what actually worked, so ... here I go, adding to the [quoted text clipped - 26 lines] > > Any advice from the experts out there? Setup the account in Outlook Express and see if it works there. When it does, you'll know what to configure in your Outlook account. ISPs don't support Outlook, or Eudora, or Thunderbird, or Pegasus, or <add a name from the plethora of e-mail clients> because obviously they cannot waste the time to train all the tech support on every e-mail client that exists. They pick one and that is Outlook Express, so do the same to see if your account works in OE. Also, when testing, disable anything that intercept and interrogates your e-mail, like anti-spam and anti-virus products.  Signature__________________________________________________ Post replies to the newsgroup - Share with others. E-mail: Remove "NIX" and append "#LAH" to Subject. __________________________________________________ Per your advice, I tried Outlook Express. I disabled all spam, virus and firewall protections. I input the same configuration data from my previous laptop’s Express setup. Again, mail received. Nothing sent. Here’s the message this time: The connection to the server has failed. Account: 'mail.{isp}.net', Server: 'mail.{isp}.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E Any other thoughts? > >I read through the entire string. I find lots of discussion, but few > > responses back from what actually worked, so ... here I go, adding to the [quoted text clipped - 35 lines] > in OE. Also, when testing, disable anything that intercept and interrogates > your e-mail, like anti-spam and anti-virus products. The outgoing and incoming addresses are different- smpt and pop. You've never said what you are using but if you are just copying an incorrect address to a different program it's still incorrect so wont work. Are you using the correct servers? Your isp will tell you the correct ones needed for your account. > Per your advice, I tried Outlook Express. I disabled all spam, virus and > firewall protections. I input the same configuration data from my [quoted text clipped - 62 lines] >> interrogates >> your e-mail, like anti-spam and anti-virus products. > Per your advice, I tried Outlook Express. I disabled all spam, virus and > firewall protections. I input the same configuration data from my [quoted text clipped - 62 lines] >> interrogates >> your e-mail, like anti-spam and anti-virus products. Google brought this to the top! http://support.microsoft.com/default.aspx?scid=kb;en-us;q191687 > Per your advice, I tried Outlook Express. I disabled all spam, virus and > firewall protections. I input the same configuration data from my [quoted text clipped - 60 lines] >> interrogates >> your e-mail, like anti-spam and anti-virus products. You are posting from cableone.net. Is the STMP server to which you are attempting to connect also on CableOne? That is, is the network to which you connect the same one you are trying to use their SMTP server? If you are attempting to access an off-domain SMTP server, your ISP may be blocking their customers from using SMTP (port 25) to an off-domain host. They may require that all SMTP traffic by their customers target their on-domain SMTP server. Similarly, the other domain may refuse any off-domain connects to their SMTP server. You must be their customer and on their network to connect to their servers. The 10061 socket error means the targeted SMTP server is refusing your attempt to connect to it. You aren't getting past the connection attempt (so it is not a problem with login credentials). Could be you didn't configure your firewall to permit outbound port 25 connects. Try temporarily disabling your firewall. Also try temporarily disabling any e-mail scanning in your anti-virus program. Signature__________________________________________________ Post replies to the newsgroup - Share with others. E-mail: Remove "NIX" and append "#VC811" to Subject. __________________________________________________ I believe you've helped me better understand my problem. You mentioned that I'm "posting from cableone.net", which set off the "ah-ha!" for me. Cableone is a local provider, but NOT my ISP. I must be picking them up on the Wi-Fi somehow, and at least I know what it is I should do to fix my email send problem ... connect to my own ISP. !!! You've been very helpful, and I appreciate your taking the time to help coach us dummies through this process. THANK YOU!! P.S. Can you tell me how you knew I was posting from cableone? > > Per your advice, I tried Outlook Express. I disabled all spam, virus and > > firewall protections. I input the same configuration data from my [quoted text clipped - 80 lines] > temporarily disabling your firewall. Also try temporarily disabling any > e-mail scanning in your anti-virus program. >I believe you've helped me better understand my problem. > > You mentioned that I'm "posting from cableone.net", which set off the > "ah-ha!" for me. Cableone is a local provider, but NOT my ISP. I must be > picking them up on the Wi-Fi somehow, and at least I know what it is I > should do to fix my email send problem ... connect to my own ISP. !!! You definitely need to secure your WiFi network. You are using someone else's but that is only because you permit yourself to do so. Read the manual and make sure your WiFi nodes can only connect to your WiFi hub(s) (i.e., YOUR node should only connect to YOUR hub and YOUR hub should only allow connects from YOUR nodes). > P.S. Can you tell me how you knew I was posting from cableone? From the headers of your post. |
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