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MS Office Forum / Outlook / New Users / September 2007Why can't I receive emails?
I am setting up a new computer and am now using Outlook 2003 with Windows XP. I am using an account that has been working fine on Outlook Express, but having read previous correspondence, have deleted that account fom outlook express.The tests say it's working fine but I don't get the test email. I presume it's going somewhere - but where?! Can anyone help? Zoe--I am having the exact same problem. Will be curious to hear what the solution is. Gerry > I am setting up a new computer and am now using Outlook 2003 with Windows XP. > I am using an account that has been working fine on Outlook Express, but > having read previous correspondence, have deleted that account fom outlook > express.The tests say it's working fine but I don't get the test email. I > presume it's going somewhere - but where?! Can anyone help? Perhaps a View issue > I am setting up a new computer and am now using Outlook 2003 with Windows XP. > I am using an account that has been working fine on Outlook Express, but > having read previous correspondence, have deleted that account fom outlook > express.The tests say it's working fine but I don't get the test email. I > presume it's going somewhere - but where?! Can anyone help? Definitely not a view issue. i say that because it is leaving the emails on the server. It will send emails, just not receive them. If I use "Windows Mail" it will pull down the emails that I sent. Outlook goes through it's send/receive process but shows no errors but also doesn't show that it downloaded any emails. Very weird. Gerry > Perhaps a View issue > [quoted text clipped - 4 lines] > > express.The tests say it's working fine but I don't get the test email. I > > presume it's going somewhere - but where?! Can anyone help? > Definitely not a view issue. i say that because it is leaving the emails > on [quoted text clipped - 3 lines] > send/receive process but shows no errors but also doesn't show that it > downloaded any emails. What is "Windows Mail"? Outlook Express maybe? The webmail interface (which is on the server so nothing gets pulled down)? How do you know it isn't an issue with the view for your Inbox? If you are seeing the e-mails in whatever is "Windows Mail", Outlook Express, or the webmail interface, that is NOT Outlook so it could still be a problem with the view that you are using for your Inbox. If Outlook is reporting no errors and doesn't download anything then either the view is hiding anything it downloaded or there is nothing to download (i.e., you are polling a different account). Problem solved. I actually got on to my ISP and ran through it with them. Very obviously really, I had the mail server correct but was looking at the wrong account i.e. I had entered existing but incorrect Logon details. Your symptoms sound identical to mine, Gerry- is it worth checking that? > > Definitely not a view issue. i say that because it is leaving the emails > > on [quoted text clipped - 15 lines] > the view is hiding anything it downloaded or there is nothing to download > (i.e., you are polling a different account). I have been having the same problem after upgrading to Office (and therefore Outlook 2003) today. Can send okay, can't receive. Checked I have pop3 and smtp server stuff okay, and it is. Password and username okay. What next?! :o) Aloha clairus99, Do you get an error message of any kind? -Ben- Ben M. Schorr - MVP http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenote.html > I have been having the same problem after upgrading to Office (and > therefore Outlook 2003) today. Can send okay, can't receive. Checked > I have pop3 and smtp server stuff okay, and it is. Password and > username okay. > > What next?! :o) Hi I have the same problem to: Upgraded from Office 2000, to Office 2003 now. Running Outlook 2003, and I can Send, but not Receive. Outlook Express is fine (it sends and receiveds) I have already reinstalled Outlook 2003 two times, and I have checked my installation of ISP - It is O.K. as well. I DO get an error message as follows: Task 'Telus - Receiving' reported error (0x8007007E) : 'Unknown Error 0x8007007E' Any help is appriciated. Thanks Clay  SignatureClay Tait Tait Distributors > Aloha clairus99, > [quoted text clipped - 11 lines] > > > > What next?! :o) i have the same problem. can send emails, not receive them. my webmail (earthlink) account is receiving all of them, so i know they're being sent. there's no error message whatsoever when i send a test - and the test message shows up on my webmail account, but doesn't download to outlook. what do i do?? > Hi I have the same problem to: > [quoted text clipped - 29 lines] > > > > > > What next?! :o) I am having the same problem. Have found a way to fix this. Thanks. > i have the same problem. can send emails, not receive them. my webmail > (earthlink) account is receiving all of them, so i know they're being sent. [quoted text clipped - 35 lines] > > > > > > > > What next?! :o) HOW DO YOU FIX IT? IT IS MAKING ME CRAZY. > I am having the same problem. Have found a way to fix this. Thanks. > [quoted text clipped - 37 lines] > > > > > > > > > > What next?! :o) I am also having this issue, can send but not receive, although I do receive an error message that says: "Task 'POP.TELUS.NET - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'" I contacted my ISP provider and they say all is working at their end, we also verified all my settings and all was ok. I ran the test settings and they seem to work fine. Also I viewed my emails online and they are there, just not downloading into Outlook. I would appreciate any help in resolving this issue! Thanks in advance, Chris > I am setting up a new computer and am now using Outlook 2003 with Windows XP. > I am using an account that has been working fine on Outlook Express, but > having read previous correspondence, have deleted that account fom outlook > express.The tests say it's working fine but I don't get the test email. I > presume it's going somewhere - but where?! Can anyone help? > I am also having this issue, can send but not receive, although I do > receive an error message that says: "Task 'POP.TELUS.NET - Receiving' [quoted text clipped - 3 lines] > provider (ISP).'" I contacted my ISP provider and they say all is > working at their end, If you're scanning incoming mail with an antivirus scanner, disable that scanner. You don't need it any way and it can cause lengthy delays when communicating with the server. You might also want to increase the server timeout value on the Advanced tab of your account properties. SignatureBrian Tillman [MVP-Outlook] Yes! Brian! Thank you! I disabled the anti virus scan and all my messages came in !! Thank you so much for your help. Now, the worryer in me is wondering "is it safe not to scan my incoming messages for potential viruses?" Thanks again, Chris > > I am also having this issue, can send but not receive, although I do > > receive an error message that says: "Task 'POP.TELUS.NET - Receiving' [quoted text clipped - 8 lines] > communicating with the server. You might also want to increase the server > timeout value on the Advanced tab of your account properties. > Yes! Brian! Thank you! I disabled the anti virus scan and all my > messages came in !! Thank you so much for your help. > Now, the worryer in me is wondering "is it safe not to scan my > incoming messages for potential viruses?" As long as your on-access (real-time) scanner continues to run, you're protected. Moreover, the best antivirus tool you own is on your shoulders. Simply refrain from opening any messages from people you don't know, deleting them immediately if they contain an attachment. Moreover, even if you appear to know the sender, if the message has an attachment and you weren't expecting one, delete the message or check (by phone or a new e-mail message - not a reply) if the person sent you the attachment. SignatureBrian Tillman [MVP-Outlook] |
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