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MS Office Forum / Outlook / New Users / March 2006Duplicates & Blanks
Win xp home w/sp2, office 2003 pro (all updates downloaded), Zone Alarm Free, AVG anti virus/ Almost every email I get comes in duplicates! Now I KNOW I'm doing something wrong, because this is a clean install on a new computer. Was using EXACT same configuration on old machine and got no duplicates (except from one server). Obviously in 'set up process' I checked something wrong, yet haven't been able to find it! I need to fix this immediately, and NO, do not want to PAY for a third party (unknown) add in to do it. Which is what you get referred too when you search help... Doesn't Microsoft office have a 'fix' for this??? Have you unchecked the option to have your AV check incoming/outgoing mail? It is a useless feature since incoming mail is checked by your real-time on access scanner when opened and if you are relying on outgoing scanning to catch infected mails, you are about 2 steps too late. You are already infected so anything going out will carry what you already have active on your entire OS, not just mail.  SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, spondee asked: | Win xp home w/sp2, office 2003 pro (all updates downloaded), Zone | Alarm Free, AVG anti virus/ [quoted text clipped - 15 lines] | | Doesn't Microsoft office have a 'fix' for this??? >Have you unchecked the option to have your AV check incoming/outgoing mail? Just did! Guess the AV default is to have all this on. I disabled it, so now we shall see... >Have you unchecked the option to have your AV check incoming/outgoing mail? Well, that didn't work. AV email scanning is totally disabled, and I'm still getting duplicate email. (btw, on prior machine, AV email scanning was ON and wasn't getting duplicates.) http://support.microsoft.com/kb/885870/en-us SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, spondee asked: || Have you unchecked the option to have your AV check || incoming/outgoing mail? [quoted text clipped - 4 lines] | (btw, on prior machine, AV email scanning was ON and wasn't getting | duplicates.) >http://support.microsoft.com/kb/885870/en-us Microsoft tells me I have ALL updates to everything. The above link is to an article, and I could never find a link in it to download this 'hotfix'. Still getting duplicates BUT I do notice they seem to not happing in INBOX, but when RULES have been applied and they are sent to another folder (Not junk or delete folders). Ideas??? > Microsoft tells me I have ALL updates to everything. The above link > is to an article, and I could never find a link in it to download this > 'hotfix'. You have to call Microsoft and request a hotfix. That's explained in every article that describes a hotfix. None are available for download. > Still getting duplicates BUT I do notice they seem to not happing in > INBOX, but when RULES have been applied and they are sent to another > folder (Not junk or delete folders). Ideas??? This is because you did not include the "stop processing more rules" action on your rules. SignatureBrian Tillman And how would that cause duplicate emails??? Or prevent them? >> Microsoft tells me I have ALL updates to everything. The above link >> is to an article, and I could never find a link in it to download this [quoted text clipped - 9 lines] >This is because you did not include the "stop processing more rules" action >on your rules. > And how would that cause duplicate emails??? Or prevent them? When a message arrives, Outlook applies each rule in turn to see if the conditions match. Supposed a rule's condition matches a message and that rule caused the messages to be moved to a folder. Outlook does so. Now, if the "stop processing more rules" action is not on that rule, Outlook retains the original message in the Inbox and continues with the next rule to see if its conditions, too, match. This continues until all rules have been processed. Outlook stops processing, but you now have a copy left in the Inbox in addition to the one that was moved. If, instead, Outlook had seen the "stop processing more rules" action on the rule that matched, Outlook ended processing at that point and would have deleted the Inbox copy because the rule said "move" and you would not have a duplicate left over. SignatureBrian Tillman >If, instead, Outlook had seen >the "stop processing more rules" action on the rule that matched, Outlook >ended processing at that point and would have deleted the Inbox copy because >the rule said "move" and you would not have a duplicate left over. This worked!!!! I went through all my 'rules' and marked each "stop processing more rules". Then I watched for a couple of days. NO MORE DUPLICATES! Why oh why is this not just a 'default' setting??? And with all the probs this caused people, why isn't this answer readily available in help files, online articles, etc??? The MVP'S here should just auto send this 'solution' every time someone asks for help w/duplicate emails... Thank You so VERY much!!! Duplicate mails are caused by many problems, not JUST the "stop processing more rules." See the Microsoft Knowledge Base Library where there are articles about duplicates being caused by too short polling intervals, anti-virus or firewall applications scanning your incoming/outgoing mail, etc. It would be nice if there were only ONE problem that caused duplicate emails but this is the real world where Murphy's law rules the land. SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, spondee asked: || If, instead, Outlook had seen || the "stop processing more rules" action on the rule that matched, [quoted text clipped - 14 lines] | | Thank You so VERY much!!! >It would be nice if there were only ONE problem that caused duplicate emails >but this is the real world where Murphy's law rules the land. LOL, and all this time I though Microsoft ruled! No, Murphy gets around a lot more than BillG. SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, spondee asked: || It would be nice if there were only ONE problem that caused || duplicate emails but this is the real world where Murphy's law rules || the land. | | LOL, and all this time I though Microsoft ruled! >This is because you did not include the "stop processing more rules" action >on your rules. Well, I just tried this on one folder, and it didn't make a bit of difference. Got duplicates...even though I 'ticked' the stop processing more rules' action on that specific rule! |
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