Uninstall and reinstall.

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Mike Abbott - 15 Feb 2006 16:18 GMT

Hello Folks,

I hope this isn't a question that has been asked too many times, but I hope
someone can help.

I use outlook 2003 and an IPAQ with active sync the OS is XP Pro.

For various reasons I've had software problems on both machines and the IPAQ
and outlook are now impossibly out of sync.

The data on the IPAQ is the data I want to retain.

Is there a way to uninstall Outlook delete all the data then reinstall.

This should then allow me to resync with the IPAQ and all will be well
again.

Regards

Mike Abbott.

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Brian Tillman - 15 Feb 2006 17:03 GMT

> For various reasons I've had software problems on both machines and
> the IPAQ and outlook are now impossibly out of sync.
>
> The data on the IPAQ is the data I want to retain.

Make sure your partnership specifies that the data on the PDA replaced the
data on the desktop.

> Is there a way to uninstall Outlook delete all the data then
> reinstall.

You don't have to uninstall to delete all the data. It would help to know
whether you're syncing with a PST or with an Exchange mailbox because it's a
tad easier to start afresh with a PST. File>New>Outlook Data File. Create
the new PST and set it to be your delivery location. Stop and restart
Outlook. All done.

> This should then allow me to resync with the IPAQ and all will be well
> again.

Before doing anything with Outlook, I'd delete the old PDA partnership and
create a new one, making sure the sync options are correctly specified to
prevent the desktop from overwriting the PDA. In fact, I'd create the
partnership so that no syncing occurs at all and make a backup of the PDA
first so that if something goes wrong, I can restore the PDA. I'd also use
any backup program the PDA contains on its own, just to be safe. Then I'd
enable syncing and let the PDA data replace the desktop data.

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Brian Tillman
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Brian Tillman

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