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MS Office Forum / Outlook / New Users / February 2006

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Error in shortcuts on Outlook 2003 startup

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Tom G. - 15 Feb 2006 19:33 GMT
Everytime I start Outlook 2003 I get:

"An error occured in the folder shortcuts file (.fav). Outlook will
recreate the default folder shortcuts."

I have searched for a solution to this in both the KB and on most of the
tech sites. The only references I can find are to start Windows in safe
mode, delete the .fav file then start Outlook.

I've tried safe mode and restart. No luck.

There IS no .fav file in any folder anywhere on my system (yes, I've
looked in hidden/system folders). I even tried creating a 0-byte file with
the name of my profile. No effect.

I've tried running full repair on Office from Add/Remove Programs.

I've tried searching the registry for .fav. The only reference is to a
.fav icon and nothing that would point to an invalid path.

Any ideas? I don't really want to reinstall Office if I can avoid it.

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Tom G.
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Brian Tillman - 15 Feb 2006 20:28 GMT
> Everytime I start Outlook 2003 I get:
>
[quoted text clipped - 4 lines]
> the tech sites. The only references I can find are to start Windows
> in safe mode, delete the .fav file then start Outlook.

If there is any .fav file, it will be in
%AppData%\Microsoft\Outlook

> I've tried safe mode and restart. No luck.
>
> There IS no .fav file in any folder anywhere on my system (yes, I've
> looked in hidden/system folders). I even tried creating a 0-byte file
> with the name of my profile. No effect.

Outlook's probably complaining, then, because it can't create the file.

> Any ideas? I don't really want to reinstall Office if I can avoid it.

Check the ownership and permissions on the files in your Windows user
profile.
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Brian Tillman

Tom G. - 15 Feb 2006 21:03 GMT
"Brian Tillman" <tillman1952@yahoo.com> wrote in news:OdUzq5mMGHA.500
@TK2MSFTNGP15.phx.gbl:

> If there is any .fav file, it will be in
> %AppData%\Microsoft\Outlook

It ain't there.

> Outlook's probably complaining, then, because it can't create the file.

> Check the ownership and permissions on the files in your Windows user
> profile.

My user account (network with local admin privs), SYSTEM and local
administrator all have full control of %AppData%.

Any other ideas?

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Tom G.
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