Exchange 2003 + Outlook 2003: rules not running

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

David - 21 Feb 2006 19:56 GMT

Hi,

I have a new customer that I migrated from SBS2000 to SBS2003 standard.
He installed Outlook 2003 & updated it to SP2.

He recreated his rules (moving mails with subject "spam" to deleted items
folder), but they don't run automatically.
If he runs them manually the get moved just fine.

I searched google but didn't find anyone with a solution.
Anyone here who can help me?

thx

David

Reply to this Message

Diane Poremsky [MVP] - 22 Feb 2006 05:14 GMT

Assuming the rule is checked, is the account configured to use the exchange
mailbox?

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

> Hi,
>
[quoted text clipped - 11 lines]
>
> David

Reply to this Message

Milly Staples [MVP - Outlook] - 22 Feb 2006 06:28 GMT

"Spam" is not inserted by Outlook but third party tools. Have the user
check the options in the third party tool to see if something is interfering
with Outlook's rules.

Signature

Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, David asked:

| Hi,
|
[quoted text clipped - 11 lines]
|
| David

Reply to this Message

CMM - 22 Feb 2006 07:48 GMT

Just my 2c:

Does he connect to Exchange over VPN? Is Cached Exchange Mode On? Outlook
will not run CLIENT rules when it starts up in Cached Exchange Mode and it
is *not* connected to the VPN at the outset..... in other words it won't
apply client-side rules to POP accounts.

Even worse, when you reconnect to the VPN, sometimes the rules do run and
sometimes they don't. VPN must be on at Outlook "startup" in order for
Outlook to be happy.

My solution came in a dream. If I have Outlook start up in the Classic,
(supposedly obsolete), "Work Offline" Mode, then the rules do run always.
Work Offline mode however sucks(!) and defeats the whole purpose of Cached
Exchange Mode.

Signature

-C. Moya
www.cmoya.com

> Hi,
>
[quoted text clipped - 11 lines]
>
> David

Reply to this Message