start outlook with the /resetnavpane switch.
http://www.outlook-tips.net/beginner/switches.htm

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Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
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> Any changes I make to the Favourite Folders in Outlook
> 2003 are lost when I close Outlook.
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