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Headache - 08 Mar 2006 08:01 GMT

Please do anyone know what the problem is???
when trying to open outlook account i go through all the set up fine
..and then when at the end it tells you to log in....it says unable to
log in due to username or password error???

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Gordon - 08 Mar 2006 08:25 GMT

> Please do anyone know what the problem is???
> when trying to open outlook account i go through all the set up fine
> ..and then when at the end it tells you to log in....it says unable to
> log in due to username or password error???

Not quite sure what you mean when you say "unable to log in"........Outlook
doesn't normally need the user to "log in". Please expand on what /actually/
is happening, and post any error message in full.

Thanks

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Gordon Burgess-Parker
Systems and Management Accounting
www.gbpcomputing.co.uk

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Headache - 08 Mar 2006 08:58 GMT

The thing is I open my control panel and then follow user accounts to
set up to use outlook emails and this i do all the way through and then
when all is done i try to and then i get the enter network password
page and when i do so this is what comes up!
'log onto incoming mail server [pop3] outlook could not connect to the
incoming server pop3 mail server because the server did not accept
username or password'???

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Gordon - 08 Mar 2006 09:09 GMT

> The thing is I open my control panel and then follow user accounts to
> set up to use outlook emails and this i do all the way through and
[quoted text clipped - 3 lines]
> incoming server pop3 mail server because the server did not accept
> username or password'???

Well there are two reasons for this. Either your usename and/or password
*are* incorrect, (Case? caps lock?) or, the mail server is down. To check
the latter, go to the servive status page of your ISP. To check the former,
does your ISP have web access to mail ? (Many do these days). If so, go to
that page and try to log on to your mail account there. If that works, then
the username and/or password you have entered into Outlook are definitely
wrong.

HTH

Signature

Gordon Burgess-Parker
Systems and Management Accounting
www.gbpcomputing.co.uk

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Headache - 08 Mar 2006 09:28 GMT

one thing i forgot to mention is this was trying to open account for
very first time so have never even used it yet and so password is the
right one???

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Brian Tillman - 08 Mar 2006 13:13 GMT

> one thing i forgot to mention is this was trying to open account for
> very first time so have never even used it yet and so password is the
> right one???

Only you and your ISP can answer that. Talk to their support people.

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Brian Tillman

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