Outlook 2000 Hangs

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LDL - 20 Mar 2006 18:19 GMT

Out of the blue a user's Outlook is hanging when you try to open any
message. The program opens a bit slow but opens the mailbox and displays
the messages. Trying to create a new message also hangs. Can use the file
toolbar fine. The mailbox is on Exchange 5.5. There is no problem when the
users mailbox is configured on a different PC. I have removed the Exchange
service from the PC. I have removed/reinstalled Office to no avail.
Searched the MS KB couldn't find anything. The PC connects to the network
without a problem. The user's mailbox appears to be fine. No spyware.
Same anti-virus software for years. I did add another user's mailbox to the
PC with the same hanging problem. Please help. Thanks, Diane

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K. Orland - 20 Mar 2006 20:00 GMT

Hi Diane,
Does this user have a PST on the machine in question? What's the size of it?
Are there any errors pertaining to Office or Outlook in the event viewer?

Signature

Kathleen Orland
Blessed are the cracked, for it is they who let in the light
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

> Out of the blue a user's Outlook is hanging when you try to open any
> message. The program opens a bit slow but opens the mailbox and displays
[quoted text clipped - 6 lines]
> Same anti-virus software for years. I did add another user's mailbox to the
> PC with the same hanging problem. Please help. Thanks, Diane

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K. Orland - 20 Mar 2006 20:00 GMT

Check also: antivirus, antispyware, add ins, COMs, Fax software.

Signature

Kathleen Orland
Blessed are the cracked, for it is they who let in the light
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

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LDL - 20 Mar 2006 21:28 GMT

Kathleen, I disabled the antivirus. Didn't help. No virus' on the PC, no
spyware. I did turn on the preview pane and each message was displayed in
the pane. It seems that any operation that requires opening any kind of
window within Outlook makes it hang. Can't create a new message, forward or
reply. No add-ins, fax software or anything else. Thanks, Diane

> Check also: antivirus, antispyware, add ins, COMs, Fax software.
>
[quoted text clipped - 13 lines]
>> the
>> PC with the same hanging problem. Please help. Thanks, Diane

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Dvord Direwood - 28 Mar 2006 22:13 GMT

Having the same problem here. Tried to do a repair on Microsoft Office but
the installer hangs before prompting with system settings.

Also tried doing an update from Microsoft Office Update's website, but it
hangs shortly after downloading patches. We have Office Pro 2000 SR1.

> Kathleen, I disabled the antivirus. Didn't help. No virus' on the PC, no
> spyware. I did turn on the preview pane and each message was displayed in
[quoted text clipped - 20 lines]
>>> the
>>> PC with the same hanging problem. Please help. Thanks, Diane

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K. Orland - 28 Mar 2006 22:31 GMT

Have you tried deleting and recreating the profile? Or rename the hidden file
outcmd.dat and even delete the .srs file? Are you able to open Outlook in
safe mode?

Signature

Kathleen Orland
Blessed are the cracked, for it is they who let in the light
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

> Having the same problem here. Tried to do a repair on Microsoft Office but
> the installer hangs before prompting with system settings.
[quoted text clipped - 26 lines]
> >>> the
> >>> PC with the same hanging problem. Please help. Thanks, Diane

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