D-Link DP-301U print server will not print from Outlook, OE, or Firefox

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KLS - 21 Mar 2006 22:12 GMT

Hi, folks. We've got a home network here with an XP machine and an
Apple Quad PowerPC. We hooked up a D-Link DP-301U print server a
couple weeks ago with our D-Link DL-624 wireless router and were
successful at getting it to print anything the Mac sends to the
Samnsung ML-1430 laserprinter. The XP machine is a different story:
documents sent from Word, Notepad, or IE6 print ok. We can print the
printer test page, too. We *CANNOT* print anything from Outlook 2003,
OE6, or Firefox.

WHAT is the solution to this problem? I disabled 3rd party browser
extensions in IE6, but I can't figure out how or if I should do the
same thing for the three problematic programs.

I'm getting pissed off enough that I want to take back this somewhat
useless print server. Any suggestions (including take back the
equipment)? Please post here. Thanks a bunch.

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Diane Poremsky [MVP] - 22 Mar 2006 07:40 GMT

are you getting any errors?

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Diane Poremsky [MVP - Outlook]
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> Hi, folks. We've got a home network here with an XP machine and an
> Apple Quad PowerPC. We hooked up a D-Link DP-301U print server a
[quoted text clipped - 12 lines]
> useless print server. Any suggestions (including take back the
> equipment)? Please post here. Thanks a bunch.

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KLS - 22 Mar 2006 12:52 GMT

>are you getting any errors?

No errors EXCEPT a notice from the printer icon in the lower right
toolbar tray saying This document cannot print; click here to
Troubleshoot. When I try that and go through all the steps, it ends
up with no solution for me. I suspect the print server device itself
is the problem.

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KLS - 25 Mar 2006 01:26 GMT

>>are you getting any errors?
>
[quoted text clipped - 3 lines]
>up with no solution for me. I suspect the print server device itself
>is the problem.

I wanted to follow up to my original post and tell everyone that after
four days of battling with this situation, we finally determined that
the VPN (Virtual Private Network) program I was using to connect to my
work computer network was blocking printer communication.

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