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MS Office Forum / Outlook / New Users / October 2006

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weird problem[?]  annoyance with "Send/Receive" behavior and the Outbox

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albert - 14 Oct 2006 04:33 GMT
I migrated to new PC, using the Microsoft Files and Settings Wizard
[transferring settings only].

Using Outlook v.10.6515.6817  SP3 [and fully updated]
Windows MCE 2005 -- all patched, updated, etc.

I do not use "Immediate Send".  Unsent messages are saved to the Drafts
folder.

The Outlook Outbox folder is behaving strangely ---  if I have the folder
open when I write an email message, then click "Send" [on the message's
window], the message goes into the Outbox and is highlighted.  If I do not
click "Send/Receive" immediately, the message changes from italicized [ready
to send] to regular font [not to be sent].  In fact, if it takes more than a
second or two for Outlook and my ISP's email server to get going, then the
message reverts to "no send" status.

There are times when I click send [in the message window], and the message
does not go out when I then do "Send/Receive" --  I check the Outbox [it was
not the open folder when I did the message or the "Send/Receive"], and the
message is not italicized.   I am not certain, but when there are multiple
messages in the Outbox, and I *do not* have the Outbox open, it even seems
to happen then.  This seems to happen irregularly.  [It's hard to tell,
since after doing a Send/Receive, I have to open the Outbox to see what
message is stuck there, and once the Outbox is open, the highlighted message
quickly goes to "no send" status.]

This did not happen on my old machine [XP Pro].

I am stumped as to why this should be.   It sure is annoyingAny help will be
appreciated.

TIA
albert
Russ Valentine [MVP-Outlook] - 14 Oct 2006 11:14 GMT
If you have antivirus scanning of email enabled, turn it off.
Signature

Russ Valentine
[MVP-Outlook]

>I migrated to new PC, using the Microsoft Files and Settings Wizard
> [transferring settings only].
[quoted text clipped - 32 lines]
> TIA
> albert
albert - 14 Oct 2006 15:36 GMT
Russ,

I think you may have figured it out.  I just tried your suggestion -- and
after a reboot, it appears that the Outlook Outbox is no longer puzzling me.

FYI [and, esp. for others who may encounter the same puzzling behavior] -- a
bit more background now that your solution seems to have done the trick:

I am currently using Norton Internet Security 2005 [AV + Antispam +
Firewall] -- which came with the new machine.   The old machine used Norton
AV 2005, Zone Alarm Firewall and *no* dedicated anti-spam program.   The old
machine had Norton AV set to scan incoming email, and there were no problems
with Outlook's Outbox.

So, with your suggestion in mind,  I retained NAV's setting to always "scan
*incoming* email".   I turned off Norton AV's *outgoing* email scanning [it
defaults to scanning outgoing mail].  I also turned off, entirely, the
Norton Antispam feature, including its default integration with Outlook.  As
I more carefully investigated its configuration settings, I noticed that
Norton Antispam defaults to scanning incoming email [IMHO, a good idea] and
*outgoing* email [at my level of expertise, I am not at all clear as to why
I would want that as a feature].

I may go back later on, and try the Antispam with some tweaking, to see what
that does.  But frankly, after a month with the new machine, I have not yet
seen much value to the Norton Antispam setup -- as my ISP used Brightmail
and, spamwise, does a pretty good job lately.  Over the past month, using
its default settings, the Norton Antispam caught nothing.

Thanks again for your help.

albert

> If you have antivirus scanning of email enabled, turn it off.
>>I migrated to new PC, using the Microsoft Files and Settings Wizard
[quoted text clipped - 36 lines]
>> TIA
>> albert
Brian Tillman - 15 Oct 2006 18:34 GMT
> So, with your suggestion in mind,  I retained NAV's setting to always
> "scan *incoming* email".

Even that is unnecessary and can cause trouble.  DIsable NAV mail scanning
altogether.
Signature

Brian Tillman

Russ Valentine [MVP-Outlook] - 15 Oct 2006 20:51 GMT
All email scanning is superfluous as long as you're running a real time AV
scanning. Keep it all disabled.
Signature

Russ Valentine
[MVP-Outlook]

> Russ,
>
[quoted text clipped - 72 lines]
>>> TIA
>>> albert
albert - 18 Oct 2006 14:47 GMT
Brian and Russ,

Thanks for the advice.  Yes, I always keep my AV protection on all the time.

I will try turning off the NAV incoming email scanning.

albert

> All email scanning is superfluous as long as you're running a real time AV
> scanning. Keep it all disabled.
[quoted text clipped - 76 lines]
>>>> TIA
>>>> albert
 
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