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MS Office Forum / Outlook / New Users / October 2006Rules and such like
Hi guys, I have an exchange mailbox on server so and so. In this profile i also have access to an additional mailbox called Support. So in outlook i have the following structure: Outlook Today - Mailbox - Me Inbox Calendar etc Mailbox - Support Inbox Personal folder Inbox What i need to do is create a rule that moves any message coming into Mailbox - Support, which has its own email address, to my personal folders inbox. Any rules i create will only seem to work on mail coming into Mailbox - Me. I am an owner of Mailbox - Support but i cannot the folder administration button is disabled on its inbox so i cannot create rules here either. Any ideas? N Aloha Koos" N, Why not just assign the Support mailbox's e-mail address to your own mailbox? If you're just going to move all of the mail from that mailbox to your own anyhow... -Ben- Ben M. Schorr - MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm > Hi guys, > [quoted text clipped - 22 lines] > Any ideas? > N Well i am not the only one with access to the support mailbox. There are 6 other people that need access to this. The entire reason for this is that we have been given a mailbox size limit of 30MB for this mailbox. Even though we try to archive it on a 2 day basis we get lots of big attachments in this mailbox and we run out of space on a daily basis. We have tried to get the IT guys to increase the mailbox size but they are refusing to do this. So we need another solution.... N > Aloha Koos" N, > [quoted text clipped - 34 lines] > > Any ideas? > > N How about this idea. Add the support address to your mailbox as Ben suggested. Then create a rule in your mailbox that moves all messages sent to that address to a separate folder, and finally share that folder with the other people who need access. -Peter > Well i am not the only one with access to the support mailbox. There are 6 > other people that need access to this. The entire reason for this is that [quoted text clipped - 49 lines] >> > Any ideas? >> > N How do i add this mailbox to my mailbox? I have added the mailbox from the advanced page of the properties of my mailbox. This however creates a separate mailbox in the tree as follows: > > > >Outlook Today - Mailbox - Me > >> > Inbox > >> > Calendar > >> > etc > >> > Mailbox - Support > >> > Inbox When i try to drag and drop the inbox from support or the actual mailbox into the top mailbox i get an error saying that "Cant move the item. Special folders including the inbox, contacts folders.....cannot be moved" We are using Outlook 2000... ??? N > How about this idea. Add the support address to your mailbox as Ben > suggested. Then create a rule in your mailbox that moves all messages sent [quoted text clipped - 56 lines] > >> > Any ideas? > >> > N Adding the support address to your mailbox requires Active Directory Users and Computers, so it's something an admin would have to do. The end result is that support@company.com would be attached to your mailbox the same way that yourname@company.com is. As I think about it now, this approach has the disadvantage that you couldn't easily send anything *from* that support address. It might be better, therefore, to set up the support mailbox to forward everything to you, not keeping a copy in the support mailbox, and again this is something that has to be set in Acitve Directory. As before you could write a rule to move anything sent to that support address to a separate support folder in your mailbox which you could then share. Since you still have the mailbox, however, you haven't lost the option of sending from that address. -Peter > How do i add this mailbox to my mailbox? I have added the mailbox from the > advanced page of the properties of my mailbox. This however creates a [quoted text clipped - 91 lines] >> >> > Any ideas? >> >> > N Why don't you archive the e-mail as msg file in a directory? Everybody (having read access to the directory) can read the e-mail and answer them as well. Peter Durkee schreef: > Adding the support address to your mailbox requires Active Directory Users > and Computers, so it's something an admin would have to do. The end result [quoted text clipped - 107 lines] > >> >> > Any ideas? > >> >> > N Create a distribution group that contains these 7 people and assign support@yourdomain.com address to the group. Regards, Victor Ivanidze > Well i am not the only one with access to the support mailbox. There are 6 > other people that need access to this. The entire reason for this is that [quoted text clipped - 49 lines] >> > Any ideas? >> > N |
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