mail.comcast.net box to enter username and password pops up every 15 seconds

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Jilly - 30 Nov 2006 14:12 GMT

I have a remote user/co-worker that has Comcast email. Every 15 seconds
(we literally timed it) a box asking for a username and password pops
up. I had him call Comcast for help, and they said it's a VPN issue,
and they can't help.
Any ideas on how to get this annoyance to go away? I'm terrible at
remote help, and he's very computer illiterate :). Any suggestions
would be greatly appreciated.

Jilly

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Brian Tillman - 30 Nov 2006 17:05 GMT

> I have a remote user/co-worker that has Comcast email. Every 15
> seconds (we literally timed it) a box asking for a username and
[quoted text clipped - 3 lines]
> remote help, and he's very computer illiterate :). Any suggestions
> would be greatly appreciated.

Often removing the account and readding it or creating a new mail profile
will correct this problem.
Also, see some of the articles here:
<http://support.microsoft.com/search/default.aspx?catalog=LCID%3D1033&1033comm=1&
spid=2520&query=password+prompt&pwt=false&title=false&kt=ALL&mdt=0&res=20&ast=1&
ast=2&ast=3&ast=4&ast=7&mode=a&adv=1>

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Brian Tillman

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