Home | Contact Us | FAQ | Search & Site Map | Link to Us
Sign In | Join | Other 45 Sites in Network
Home
DiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWord
DirectoryUser Groups
Related Topics
Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ...

MS Office Forum / Outlook / New Users / March 2008

Tip: Looking for answers? Try searching our database.

Outlook 2007 missing emails until restart

Thread view: 
Enable EMail Alerts  Start New Thread
Thread rating: 
quicksnow@gmail.com - 22 Mar 2007 22:38 GMT
I have a user running Vista Business Basic along with Office 2007
Professional that is having a problem with emails not showing up in
the inbox.  The user has a PDA that does get the email and if you
search of the email on the computer, you find it and can open it
without issue.  However, the email still may not show up in the inbox
until a restart of Outlook.   Currently the user has caching enabled
and other then the missing emails, runs stable.  However, if we turn
off the caching we experience an application crash with the
following:
Event Name:                        APPCRASH
 Application Name:                             OUTLOOK.EXE
 Application Version:                           12.0.4518.1014
 Application Timestamp:                     4542840f
 Fault Module Name:                          OUTLOOK.EXE
 Fault Module Version:                        12.0.4518.1014
 Fault Module Timestamp:                  4542840f
 Exception Code:                                  c0000005
 Exception Offset:                                00096667
 OS Version:
6.0.6000.2.0.0.256.6
 Locale ID:                                             1033

Additional information about the problem:
 LCID:                                                     1033
 Brand:
Office12Crash
 skulcid:                                                 1033

I have install all available patches and have had the diagnostic
update file set to be downloaded  for over a week.   The patches have
not helped and running the diagnostics suggest a renaming of a dll in
the registry to make it unavailable.  The system does not have the dll
in question so that is no help either.

Not that I think it represents an issue, but the user has McAFee
8.5.0i installed with the scan engine 5100.194 with patch 4989.000
Chuck Davis - 23 Mar 2007 03:07 GMT
Turn off McAfee's scanning of emails. If that doesn't solve the problem, at
least temporarily uninstall McAfee. If the problem goes away.... Both McAfee
and Symantec fought the security changes in Windows Vista using resources in
making the proper changes. Trend Micro and Grisoft addressed the issue
headon and were compliant for the Beta period.
>I have a user running Vista Business Basic along with Office 2007
> Professional that is having a problem with emails not showing up in
[quoted text clipped - 32 lines]
> Not that I think it represents an issue, but the user has McAFee
> 8.5.0i installed with the scan engine 5100.194 with patch 4989.000
david creedy - 05 Mar 2008 00:25 GMT
I'm seeing this on an XP machine too,

They are using symantec. Any ideas
Brian Tillman - 05 Mar 2008 12:41 GMT
> I'm seeing this on an XP machine too,
>
> They are using symantec. Any ideas

The first thing to try is to uninstall the Symantec product and reinstall
without any email scanning.
Signature

Brian Tillman [MVP-Outlook]

 
Sign In
Join
My Latest Posts
My Monitored Threads
My Blog
My Photo Gallery
My Profile
My Homepage

Start New Thread
Enable EMail Alerts
Rate this Thread



©2008 Advenet LLC   Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.