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MS Office Forum / Outlook / New Users / March 2007

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Outlook 2003 Sabotaged

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Don Bouchard - 29 Mar 2007 22:21 GMT
About 1 week ago I uninstalled Carbonite because it had corrupted and slowed
Outlook 2003 which I have used with no problems for more than 2 years.
Unfortunately, Carbonite, though uninstalled, seems to have corrupted
Outlook so that it is very slow (when one clicks a new or old message the
hourglass icon appears for 30-60 seconds--I get the impression another
program is running simultaneously) and occasionally when writing a new
message it takes 10-15 seconds for the typed letters to appear on the
screen. And recently while checking my email, Outlook spontaneously closed
down and disappeared from the screen. I have used Detect and Repair three
times and I have run two virus and trojan programs with no problem discerned
or improvement.

I would appreciate suggestions to correct this and bring Outlook back. Must
I uninstall and reinstall Outlook 2003? My computer runs Windows XP, SP2
with 1GB RAM. Thanks.
neo [mvp outlook] - 30 Mar 2007 13:15 GMT
Does the same behavior happen when starting Outlook in safe mode?

How to:
Start > Run > outlook.exe /safe > ok button

> About 1 week ago I uninstalled Carbonite because it had corrupted and
> slowed Outlook 2003 which I have used with no problems for more than 2
[quoted text clipped - 11 lines]
> Must I uninstall and reinstall Outlook 2003? My computer runs Windows XP,
> SP2 with 1GB RAM. Thanks.
Don Bouchard - 30 Mar 2007 21:36 GMT
Thanks for the excellent tip which I'm sure will be useful if I have further
problems. Reading the newsgroup messages, I discovered "scanpst.exe" and ran
it. My outlook.pst files had many error which the scan corrected. Outlook
seems to be back to normal--I hope it's permanent.
Don

> Does the same behavior happen when starting Outlook in safe mode?
>
[quoted text clipped - 16 lines]
>> Must I uninstall and reinstall Outlook 2003? My computer runs Windows XP,
>> SP2 with 1GB RAM. Thanks.
 
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