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MS Office Forum / Outlook / New Users / March 2008Public folder favorite disappears
Hi. We are using Outlook 2003 sp 3 and Exchange 2003 sp1. One of our users adds subfolders of a public folder to her public folder favorites, but after a short period (10minutes - 1 day) the folder disappears from her public folder favorite list. When she adds it again, the same thing happens. I am lost as to why this keeps happening. Does anyone have any suggestions? Thanks in advance for any help. J. Huber I have not encountered this, however, the public folder favorites are stored in the OST/PST file. Knowing this, I would guess that the problem lies in the synchronization of the public folders to the OST/PST file. Having said this, how big is the public folder she is adding? How big is her OST file? Is it getting too large? Perhaps her OST has been corrupted and needs to be rebuilt. (Delete the OST and re-open Outlook). Nikki Peterson > Hi. We are using Outlook 2003 sp 3 and Exchange 2003 sp1. One of our users > adds subfolders of a public folder to her public folder favorites, but [quoted text clipped - 4 lines] > > J. Huber I will try deleting the ost file and see if that fixes it. Thanks for the quick reply! J. Huber > I have not encountered this, however, the public folder favorites > are stored in the OST/PST file. Knowing this, I would guess that [quoted text clipped - 7 lines] > > Nikki Peterson Let me know how it goes. :) Nikki >I will try deleting the ost file and see if that fixes it. Thanks for > the quick reply! [quoted text clipped - 12 lines] >> >> Nikki Peterson I deleted the ost file this morning and recreated it. As of this afternoon, it is working great, so that seems to have fixed it. Thanks for the advice! Cheers! J. > Let me know how it goes. :) > > Nikki Nice to hear! Thank you for sharing your solution. Nikki Peterson >I deleted the ost file this morning and recreated it. As of this > afternoon, it is working great, so that seems to have fixed it. Thanks [quoted text clipped - 5 lines] >> >> Nikki Where do I find the OST. What else happens when I do this, do I lose rules, messages, etc.? How do I recreate it? >I have not encountered this, however, the public folder favorites >are stored in the OST/PST file. Knowing this, I would guess that [quoted text clipped - 16 lines] >> >> J. Huber |
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