Emails not sending

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Nate Rosenthal - 17 Mar 2008 22:29 GMT

Yesterday I posted a question, which I will restate below.

My email goes into the outbox and basically sits there. There is no
acknowledgement that anything was sent and as a result, nothing shows up in
the sent folder. I don't get an error message or even see a time out. I
was having the same issue with Outlook Express and Thunderbird. I talked
with Comcast and they suggested that I change the ports to 587 from 25. I
did that and they worked.

Just to fill in a couple of more pieces. Comcast is my ISP for access to
the internet and thus I use (smtp.comcast.net). Incoming mail comes through
another isp, where my domain has been kept for many years.
(mail.vgernet.net). I am getting mail in.

The furstrating part is that this was not a problem yesterday morning. It
is also where I run my business. I use Outlook as my database and
everything runs through it.

While waiting for responses, I have looked on this newsgroup for others with
the same problem. Apparently this is not a new thing. There were a couple
of options that I want to explore, but these go back three to five years.

1) scanpst.exe - I ran it and it found something to repair. When I tried to
repair it, the system went into non-respond.

2) Enable logging of Internet Mail Sessions - It suggested going into the
Registry and doing a little editing.
HKEY_CURRENT_USER\......Office\9.0\Outlook\Options\Mail. The suggestion was
to put add a logging box and then type a value. Two things--I had no Mail
in Options (easy enough to add, though); I have a 10.0, 11.0 and 12.0.
Given that this posting goes back to 2006 and the Solution to 2003, I am
guessing that if I am going to do anything, it would be in 12.0. Am I
correct?

Please advise

Reply to this Message

John Blessing - 17 Mar 2008 23:54 GMT

> Yesterday I posted a question, which I will restate below.
>
[quoted text clipped - 31 lines]
>
> Please advise

Not a solution I know, but...

Get a gmail account and use the gmail smtp server to send. If that works Ok,
then you at least can carry on working, and you will have established that
the problem is with your comcast smtp settings and not something system-wide
on your PC.

Signature

John Blessing

http://www.LbeHelpdesk.com - Help Desk software
http://www.room-booking-software.com - Schedule rooms & equipment
bookings http://www.lbetoolbox.com - De-Duplicates MS Outlook
http://www.repeatmail.com - schedule mass individual emails

Reply to this Message

Nate Rosenthal - 18 Mar 2008 06:29 GMT

I'm pretty sure, it's something to do with comcast. The same thing is
happening on another computer on the network. Are you saying set up a gmail
account with the same outlook and just using that for my outgoing email.

Will that work in terms of my outgoing email still having the return address
of my business.

>> Yesterday I posted a question, which I will restate below.
>>
[quoted text clipped - 38 lines]
> that the problem is with your comcast smtp settings and not something
> system-wide on your PC.

Reply to this Message

John Blessing - 18 Mar 2008 10:20 GMT

> I'm pretty sure, it's something to do with comcast. The same thing is
> happening on another computer on the network. Are you saying set up
> a gmail account with the same outlook and just using that for my
> outgoing email.
> Will that work in terms of my outgoing email still having the return
> address of my business.

Yes, you can set the return address as anything you like, but google will
set the "from" to "real google addresss on behalf of your specified return
address). Get a gmail address and try it. If you need a gmail invite, let
me know.

John Blessing

Reply to this Message

John - 18 Mar 2008 18:21 GMT

> If you need a gmail invite, let me know.

What's new: new acct doesn't need gmail invite anymore
What's the same: Gmail is still in Beta ;-)

Reply to this Message

Nate Rosenthal - 18 Mar 2008 23:31 GMT

Thanks

>> I'm pretty sure, it's something to do with comcast. The same thing is
>> happening on another computer on the network. Are you saying set up
[quoted text clipped - 9 lines]
>
> John Blessing

Reply to this Message

Nate Rosenthal - 19 Mar 2008 16:46 GMT

I checked at gmail and it appears that IMAP is the way to go. My only
question would be reagrding the incoming and outgoing servers. All my
existing email comes to my my original ISP (mail.vgernet.net). Can I keep
that as the incoming ISP and use the SMTP as gmail or must I do something
else.

Here is my issue. I really want to keep Outlook as my email program,
because it is so flexible--I'm a headhunter and it serves as my database. I
could go to Thunderbird (it works), but I'd rather not. Before I spend a
lot of time importing and exporting thousands of resumes, I want to see if
there is a way to get outlook back the way I like it.

Thanks for your help

>> I'm pretty sure, it's something to do with comcast. The same thing is
>> happening on another computer on the network. Are you saying set up
[quoted text clipped - 9 lines]
>
> John Blessing

Reply to this Message

Brian Tillman - 19 Mar 2008 19:00 GMT

> I checked at gmail and it appears that IMAP is the way to go. My only
> question would be reagrding the incoming and outgoing servers. All my
> existing email comes to my my original ISP (mail.vgernet.net). Can I
> keep that as the incoming ISP and use the SMTP as gmail or must I do
> something else.

Why use gmail's IMAP if you don't intend to ever receive. Change your
existing Comcast account to point to gmail's SMTP server. Do not change
your email address. Enable authentication of the outgoing server. Select
the "Log on using" option and specify your gmail credentials. The mail's
sender will be your Comcast address, but it will be sent via gmail's server.

Signature

Brian Tillman [MVP-Outlook]

Reply to this Message

Nate Rosenthal - 19 Mar 2008 20:18 GMT

I'm not totally sure where you are coming from.

Here is my set up and has been for some time.

In outlook, I have my email account set up as a POP3 with my incoming mail
set up to come through an ISP that I have been working with for years. The
POP3 server is mail.vgernet.net It is working fine. All my email is
coming into Outlook. My outgoing server has been set up through Comcast
smtp.comcast.net Until Sunday that was fine. Now the emails sit in the
outbox. Comcast won't help me.

Should I be leaving that part alone with comcast as the smtp or changing it
to gmail. Then I assume you are saying on the outgoing server tab, I should
enable authentication and put in my gmail user name and password. Nothing
in advanced?? I have gmail set up as a pop3, do I need to do anything on
the gmail side.

When you say that my sender is comcast, how will that be. Are you referring
to my return email address. That is my business email address, which is
tied in with the vgernet.

FWIW, that is a small ISP called Inter-Access (www.vgernet.net). I have
used them for twenty plus years.

I hope I understand this correctly.

>> I checked at gmail and it appears that IMAP is the way to go. My only
>> question would be reagrding the incoming and outgoing servers. All my
[quoted text clipped - 8 lines]
> sender will be your Comcast address, but it will be sent via gmail's
> server.

Reply to this Message

Brian Tillman - 20 Mar 2008 12:53 GMT

> Here is my set up and has been for some time.
>
[quoted text clipped - 4 lines]
> up through Comcast smtp.comcast.net Until Sunday that was fine. Now the
> emails sit in the outbox. Comcast won't help me.

I may have misread your prior postings. I thought both your incoming and
outgoing were through Comast. Nonetheless, the important part of what I
said still applies. Create your gmail account and change the outgoing
server of your existing account to uise gmail's SMTP server.

> Should I be leaving that part alone with comcast as the smtp or
> changing it to gmail.

Leave the incoming alone. Change the outgoing to gmail.

> Then I assume you are saying on the outgoing
> server tab, I should enable authentication and put in my gmail user
> name and password. Nothing in advanced??

I'm assumed you'd read gmail's instructions. Perhaps that assumption is
unwarranted. Yes, enable authentication and yes, use your gmail
credentials. Specify 465 for the port and check the box labeled "This
server requires an encrypted connection (SSL)".

> I have gmail set up as a
> pop3, do I need to do anything on the gmail side.

No, other than set it up for either POP or IMAP.

> When you say that my sender is comcast, how will that be. Are you
> referring to my return email address. That is my business email
> address, which is tied in with the vgernet.

As I said, it looks like I misinterpreted your earlier posts. Don't change
anything about the sending address or the incoming server. Your goal is
strictly to change the outgoing service from Comcast to gmail.

> FWIW, that is a small ISP called Inter-Access (www.vgernet.net). I
> have used them for twenty plus years.

Don't they supply outgoing servers?

I wonder if some Trekkies started that network. V'ger was the nemesis in
the 1979 movie "Start Trek: The Motion Picture".

Signature

Brian Tillman [MVP-Outlook]

Reply to this Message

Nate Rosenthal - 20 Mar 2008 14:44 GMT

Thank you for the info. I wasn't that clear on what my set up was. I had
looked at gmail's instructions briefly, but not in depth. I will follow
this. I really don't want to abandon Outlook. It sounds as though it
should work, but then again....

>> Here is my set up and has been for some time.
>>
[quoted text clipped - 44 lines]
> I wonder if some Trekkies started that network. V'ger was the nemesis in
> the 1979 movie "Start Trek: The Motion Picture".

Reply to this Message

Nate Rosenthal - 23 Mar 2008 17:01 GMT

Thanks I think it's going to work.

Once question though. When I send out from outlook, a copy of the email
that I sent shows up in the sent folder of gamil. Can I get these deleted
automatically or do I need to go in there from time to time and delete.

Reply to this Message

Brian Tillman - 24 Mar 2008 15:55 GMT

> Thanks I think it's going to work.

Good.

> Once question though. When I send out from outlook, a copy of the
> email that I sent shows up in the sent folder of gamil. Can I get
> these deleted automatically or do I need to go in there from time to
> time and delete.

I believe that's a function of the "Save copies of messages" setting on
Tools>Options>E-mail Options.

Signature

Brian Tillman [MVP-Outlook]

Reply to this Message

Nate Rosenthal - 19 Mar 2008 16:16 GMT

I have opened a gmail account. Can you walk me through the setup.

Incoming (POP3) mail.ISP.net

Outgoing (SMTP smtp.?????.net/com

Under more settings/outgoing, should I check certain boxes?

Under more settings/advanced, should outgoing be 25 or 857 and should
anything be checked?

or

Should I set up a new outlook account

IMAP
HTTP
POP3

Thanks in advance

>> Yesterday I posted a question, which I will restate below.
>>
[quoted text clipped - 38 lines]
> that the problem is with your comcast smtp settings and not something
> system-wide on your PC.

Reply to this Message