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MS Office Forum / Outlook / New Users / March 2008

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Lost information after upgrade from Outlook 2003 to 2007

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Rob - 20 Mar 2008 18:59 GMT
I recently upgraded from outlook 2003 to outlook 2007. None of my information
carried through the upgrade, so I lost all emails and contacts. My emails
were on an IMAP server, so i was able to connect to that once more, but the
contacts have disappeared.

I have tried doing a search for the old PST files that would have been
associated with 2003, but no PST files whatsoever were found.

Any suggestions?

Also, I would like to restore the email from 2003 rather then keep this new
IMAP'd profile
Brian Tillman - 20 Mar 2008 19:35 GMT
> I recently upgraded from outlook 2003 to outlook 2007. None of my
> information carried through the upgrade, so I lost all emails and
> contacts. My emails were on an IMAP server, so i was able to connect
> to that once more, but the contacts have disappeared.

No they haven't.  They're still in the old PST.  Installing Outlook 2007
creates a new mail profile and a new default PST.

> I have tried doing a search for the old PST files that would have been
> associated with 2003, but no PST files whatsoever were found.

PSTs are, by default, created in a hidden folder.  On Windows XP, they're in
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook and on
WIndows Vista they're in %LocalAppData%\Microsoft\Outlook.  Open Windows
Explorer and enter whichever of those paths are appropriate to your
operating system into the Address field.  Click the Go button or press
Enter.  Explorer will open the folder.

> Also, I would like to restore the email from 2003 rather then keep
> this new IMAP'd profile

If you were using an IMAP account in Outlook 2003, unless you moved messages
from the server to a local folder set, it's all stll on the server.  That's
the point of using IMAP.  What you say about the non-mail items, like
Calendar, and Contacts, however, is true - it's in your local PST.
Signature

Brian Tillman [MVP-Outlook]

 
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