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MS Office Forum / Outlook / New Users / May 2008Can't Open Outlook
I have tried so many "fixes", nothing seems to work. I'm using Outlook 2003 on a Vista laptop. Here's the error message"Unable to open your default email folders. The information store store could not be opened" I've tried, new profiles, uinstalling, safe mode etc. Any sugestions What we need to know is what information store you are using and how you configured Outlook to connect to it. We also need to know the steps that created this behavior.  SignatureRuss Valentine [MVP-Outlook] >I have tried so many "fixes", nothing seems to work. I'm using Outlook 2003 > on a Vista laptop. [quoted text clipped - 5 lines] > > Any sugestions I'm really a novice at this. I don't know what is meant by "information store" I only know what the eror message said I set up AOL using an IMAP type to connect, if this is what you meant. Could you be more specific. Thanks for youre reply Ralph > What we need to know is what information store you are using and how you > configured Outlook to connect to it. We also need to know the steps that [quoted text clipped - 8 lines] > > > > Any sugestions "Information store" is the data file that Outlook uses. Since you posted in an Outlook group, I naturally assumed you were using one of the native transports and data files that Outlook supports. Turns out, you are using a third party transport with its own proprietary data file. Accordingly, you question should be directed to AOL, not Outlook. SignatureRuss Valentine [MVP-Outlook] > I'm really a novice at this. I don't know what is meant by "information > store" [quoted text clipped - 21 lines] >> > >> > Any sugestions Russ, I have access to both an AOL account and a Road Runer Account. The Road Runer account is a POP3 account. When I deleted my AOL profile and put in my Road Runner Profile I got the same error message that I wrote above. I'm using the same Outlook 2003 program and it'[s working fine on my desktop computer(XP).I've even tried copying the .pst file from one computer to another, alas still won't open. Do you know of any way I can uninstall Office 2003 from where I got the Outlook, as a clean fresh uninstall and than start over i.e, removing all Registry entries etc. I do have back ups of all my data files. Thanks for any sugestions > "Information store" is the data file that Outlook uses. Since you posted in > an Outlook group, I naturally assumed you were using one of the native [quoted text clipped - 26 lines] > >> > > >> > Any sugestions Uninstalling and reinstalling Outlook won't help a thing. All your profiles' registry settings will remain. Creating a new profile correctly and connecting it correctly to an intact PST file will fix this issue. You must not be doing that. We still have no idea what you are doing or how you disrupted the connection between your Outlook profile and your data file. SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 50 lines] >> >> > >> >> > Any sugestions It sounds like the road runner mail was being stored in the AOL IMAP folder - when you removed AOL, it removed the folder and you need to go to File, New, Outlook data file. AS an FYI, AOL does not use any proprietary gunk - its pure IMAP now, which outlook supports as well it does any other IMAP account. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Russ, > [quoted text clipped - 50 lines] >> >> > >> >> > Any sugestions (which isn't saying much. SignatureRuss Valentine [MVP-Outlook] "Diane Poremsky {MVP}" <outlookmvp@msn.net> wrote in message news:8BBCE4C3-B234-4604-853D- - its pure IMAP now, which > outlook supports as well it does any other IMAP account. Yeah, its not very good as an IMAP client. :) SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > (which isn't saying much. Diane, Thanks for getting back. This problem of mine has been frustrating beyond belief. I even used some command switches and got back the same error message cannot open default folders.Information store will not open. When setting up an IMAP the "Testing Connection" doesn't seem to appear. This entire problem started when I attempted to add a connection to an exixting profile. At that point the program seemed to freeze and than I started on this round. My main account is through AOL and I've used IMAP settings. This works fine on my desktop computer. I can't understand why this problem on my laptop. Do I understand you to mean that Outlook cannot be cleanly reinstalled at any time? > Yeah, its not very good as an IMAP client. :) > > > (which isn't saying much. uninstalling /reinstalling won't fix anything that Help, Detect and Repair (or Office Diagnostics) won't fix. There are files left behind under your windows under acct folder that won't be removed in an uninstall. have you tried making a new profile? go to control panel, mail and add a new profile. (leave the existing one in place for now.) SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Diane, > [quoted text clipped - 21 lines] >> >> > (which isn't saying much. ...as posted yesterday. SignatureRuss Valentine [MVP-Outlook] > uninstalling /reinstalling won't fix anything that Help, Detect and Repair > (or Office Diagnostics) won't fix. There are files left behind under your [quoted text clipped - 28 lines] >>> >>> > (which isn't saying much. I can not send emails from outlook. It will receive them but not send them out. can you help me. My website provider is go-daddy. Signature13 > ...as posted yesterday. > > uninstalling /reinstalling won't fix anything that Help, Detect and Repair [quoted text clipped - 29 lines] > >>> > >>> > (which isn't saying much. > I can not send emails from outlook. It will receive them but not > send them out. can you help me. My website provider is go-daddy. So, what happens when you try? What version of Outlook are you using? SignatureBrian Tillman [MVP-Outlook] > I'm really a novice at this. I don't know what is meant by > "information store" I only know what the eror message said > > I set up AOL using an IMAP type to connect, if this is what you > meant. Could you be more specific. If you're using an IMAP account, then Outlook is probably complaining that you haven't created a default folder set. IMAP folders can never be the default folders, so Outlook needs a PST (Personal Folders file) that can be the default. In Control Panel, run the Mail applet and click the Data Files button. What do you see? SignatureBrian Tillman [MVP-Outlook] Brian, I'm a little confused. I do run Outlook on my main desktop computer using AOL as my default mail. I use the same exact settings and still can't open the program. Nevertheless, on this computer(laptop running Vista) I did set up another account using POP3 through Road Runner. And still won't open However I did what you suggested and checked the data file and this is what it showed: Personal Folder C:\User\Ralph\AppData\Local\Microsoft\Outlook\Outlook4.pst Is there anyway I can open the Outlook program without email accounts just to get to my address book? > > I'm really a novice at this. I don't know what is meant by > > "information store" I only know what the eror message said [quoted text clipped - 7 lines] > the default. In Control Panel, run the Mail applet and click the Data Files > button. What do you see? > I'm a little confused. I do run Outlook on my main desktop computer > using AOL as my default mail. I use the same exact settings and still > can't open the program. I never said the IMAP account could be the default account. I said the IMAP folders can't be the delivery location folders. > Nevertheless, on this computer(laptop running Vista) I did set up > another account using POP3 through Road Runner. [quoted text clipped - 3 lines] > Personal Folder > C:\User\Ralph\AppData\Local\Microsoft\Outlook\Outlook4.pst And is that PST the one used for the delivery location? > Is there anyway I can open the Outlook program without email accounts > just to get to my address book? A new mail profile with no email accounts should work. SignatureBrian Tillman [MVP-Outlook] I had a little more success. I deleted all my mail profiles. The program than openned with a Welcome screen saying "Welcome to Outlook? would you like to open an email account. I filled in "no" the next screen showed and than this error message appeared " Unable to open email folder. Outlook could not start because a data file to send and receive emails could not be found.To add a data, double click on the mail folder icon in Window control panel. I did that and than the same old message came on saying unable to open default folders. Information store could not be found" At this point I'm more than willing to just have my address book and have the account open. Any more suggestions? Thanks, Ralph > > I'm a little confused. I do run Outlook on my main desktop computer > > using AOL as my default mail. I use the same exact settings and still [quoted text clipped - 17 lines] > > A new mail profile with no email accounts should work. > I had a little more success. I deleted all my mail profiles. The > program than openned with a Welcome screen saying "Welcome to [quoted text clipped - 3 lines] > send and receive emails could not be found.To add a data, double > click on the mail folder icon in Window control panel. With Outlook closed, go into Control Panel, run the Mail applet, click Show Profiles, then Add to add a new profile whose name is different from any existing profile, then click the Data Files button to add a PST (since you need one even if you have no mail account). Select the option to always choose this new profile so that it always opens. Do all this prep before starting Outlook. Close out of the Mail applet and start Outlook. You may be asked if you want to create a mail account. Answer No. Outlook should open with a full set of folders but no account. You'll get the choice to continue with the no mail configuration. If you have an existing PST with contacts in it, use File>Open>Outlook Data File to open it. Open its Contacts folder, select all the items in that folder with Ctrl-A, then click Edit>Copy to Folder, specifying the default Contacts folder as the destintion. Do this with any folder in the old PST that contains data you want to keep, like the Calendar (although you'll need to display it in a table view before Ctrl-A will work). When you have all the data you wish, right-click the old PST's root and choose Close. I tried all this myself, so I know it works. SignatureBrian Tillman [MVP-Outlook] Brian, I did everything you said, I went to mail applet ect. I did not create a mail account. I got back the original error message "Unable to open your default email" "The information store could not be openned" > > I had a little more success. I deleted all my mail profiles. The > > program than openned with a Welcome screen saying "Welcome to [quoted text clipped - 22 lines] > > I tried all this myself, so I know it works. > I did everything you said, I went to mail applet ect. I did not > create a mail account. > > I got back the original error message "Unable to open your default > email" "The information store could not be openned" I'd say you have something outside of Outlook incorrectly configured on your system; possible Windows user profile issues or file ownership problems. SignatureBrian Tillman [MVP-Outlook] He should create a mail account first. Outlook may require that before it can create a data file. SignatureRuss Valentine [MVP-Outlook] > >> I did everything you said, I went to mail applet ect. I did not [quoted text clipped - 6 lines] > your system; possible Windows user profile issues or file ownership > problems. > He should create a mail account first. Outlook may require that > before it can create a data file. No, because I created a no mail account profile. The PST created and opened just fine with no account. SignatureBrian Tillman [MVP-Outlook] I know that's always worked with earlier versions, but wasn't sure it would work as reliably with Outlook 2007 since it is the least forgiving version yet in managing and creating PST files. SignatureRuss Valentine [MVP-Outlook] > >> He should create a mail account first. Outlook may require that >> before it can create a data file. > > No, because I created a no mail account profile. The PST created and > opened just fine with no account. Now you can understand my total frustration. Other than a total uninstall I don't know what to do, other than give up on the program. I wouldn't know where to look if this is a problem outside of Outlook. My other programs seem to work fine with no problems. Let me know id you want to give up on this. I guess I have the option of paying Microsoft for help. > > I did everything you said, I went to mail applet ect. I did not > > create a mail account. [quoted text clipped - 4 lines] > I'd say you have something outside of Outlook incorrectly configured on your > system; possible Windows user profile issues or file ownership problems. > Now you can understand my total frustration. Other than a total > uninstall I don't know what to do, other than give up on the program. > I wouldn't know where to look if this is a problem outside of > Outlook. My other programs seem to work fine with no problems. What I'd do were this happeneing to me would be to create a new Windows user and see if the behavior was different for that user. SignatureBrian Tillman [MVP-Outlook] I will give it a try and let you know, Thanks > > Now you can understand my total frustration. Other than a total > > uninstall I don't know what to do, other than give up on the program. [quoted text clipped - 3 lines] > What I'd do were this happeneing to me would be to create a new Windows user > and see if the behavior was different for that user. Brian, I finally got around to opening a new User account in Vista. IT WORKED!!! I can now open Outlook, my "mail test" went through with no difficulties The only thing I havde to do now is reset all my stuff under the new User name. I'm keeping my fingers crossed that this is the end. Thanks again, Ralph > > Now you can understand my total frustration. Other than a total > > uninstall I don't know what to do, other than give up on the program. [quoted text clipped - 3 lines] > What I'd do were this happeneing to me would be to create a new Windows user > and see if the behavior was different for that user. > I finally got around to opening a new User account in Vista. IT > WORKED!!! > > I can now open Outlook, my "mail test" went through with no > difficulties Glad to hear it. SignatureBrian Tillman [MVP-Outlook] |
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