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MS Office Forum / Outlook / New Users / May 2008Question about Outlook 2007
Hi guys, I have been unable to view attachments of any file type using Outlook 2007 on Vista Ultimate. * When I try to view an attachment, for example a GIF file, I get a message box saying "The operation Failed. An object could not be found." * When I try to save the attachment, I get a message box saying "Cannot save the attachment." * When I try to "preview" the file, I get a page with a message saying "This file cannot be previewed. Try opening the file in the program in which it was created." I can, however, view, preview and save the same files on Windows XP / Office 2003. Is anyone able to shed any light on this please? - Graham have you tried office diagnostics yet? That should be the first step. does this happen for every attachment - from gif to jpg to pdf to word and excel files or does it only happen with some file types?  SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Hi guys, > [quoted text clipped - 13 lines] > > - Graham Hi Diane, Diagnostics revealed nothing. Did it twice. The behaviour occurs no matter the file type. Even simple txt files fail to open. - Graham > have you tried office diagnostics yet? That should be the first step. > [quoted text clipped - 18 lines] >> >> - Graham have you checked the secure temp folder? http://www.slipstick.com/outlook/securetemp.htm SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Hi Diane, > [quoted text clipped - 27 lines] >>> >>> - Graham Hi Diane, The folder had a lot of stuff in it, so I cleared it of all but cookies. No change - the problem still exists. - Graham > have you checked the secure temp folder? > http://www.slipstick.com/outlook/securetemp.htm [quoted text clipped - 31 lines] >>>> >>>> - Graham was that the internet temp or the content.outlook folder? SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Hi Diane, > [quoted text clipped - 38 lines] >>>>> >>>>> - Graham Hi Diane, Yes you're right; I had deleted temporary files in Internet Explorer. I then looked in c:\users\gseach.andromeda\appdata\local\microsoft\windows\temporary internet files\content.outlook\alq0yqk4 ...but the folder was empty. This is the folder pointed to in the Registry. - Graham > was that the internet temp or the content.outlook folder? > [quoted text clipped - 40 lines] >>>>>> >>>>>> - Graham I am having the same problem too, has there been any resolution? > Hi Diane, > [quoted text clipped - 53 lines] > >>>>>> > >>>>>> - Graham Nope. Still can't read attachments! - Graham >I am having the same problem too, has there been any resolution? > [quoted text clipped - 62 lines] >> >>>>>> >> >>>>>> - Graham Are you ba any chance using Symantec Antivirus software? http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a00 7d06af/4430b74b4f4ba805882573c60003a35c?OpenDocument > Nope. Still can't read attachments! > [quoted text clipped - 66 lines] > >> >>>>>> > >> >>>>>> - Graham BINGO!! Thank you; I should have known SEP would be to blame! - Graham > Are you ba any chance using Symantec Antivirus software? > [quoted text clipped - 76 lines] >> >> >>>>>> >> >> >>>>>> - Graham |
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