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MS Office Forum / Outlook / New Users / May 2008Outlook 2002 and Vista
Vista Home Premium Trying to move email accounts from Outlook 2002 on my old PC to my new PC. Everything works but outgoing email. Keep getting a message to check the email address. A search here and on Google doesn't give me any ideas (I did see a reference to "errors" with o2002 and Vista but nothing specific.) Help please > Vista Home Premium > Trying to move email accounts from Outlook 2002 on my old PC to my new > PC. Everything works but outgoing email. Keep getting a message to > check the email address. A search here and on Google doesn't give me > any ideas (I did see a reference to "errors" with o2002 and Vista but > nothing specific.) Help please Here's something specific: Outlook 2002 is not compatible with Vista. Only Outlook 2003 and 2007 are supported.  SignatureBrian Tillman [MVP-Outlook] http://www.outlook-tips.net/howto/vista.htm Is it 2000 or 2002? 2000 has a problem with the address book unless you use corp mode- 2002 won't save passwords. If it really is 2002, try a new profile. If that doesn't work, you'll need to upgrade or use Windows Mail. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Vista Home Premium > Trying to move email accounts from Outlook 2002 on my old PC to my new PC. > Everything works but outgoing email. Keep getting a message to check the > email address. A search here and on Google doesn't give me any ideas (I > did see a reference to "errors" with o2002 and Vista but nothing > specific.) Help please > http://www.outlook-tips.net/howto/vista.htm > [quoted text clipped - 3 lines] > If it really is 2002, try a new profile. If that doesn't work, you'll > need to upgrade or use Windows Mail. Thanks for the reply. That appears to mean I have to re-enter my passwords once a week - not too bad, although I will probably end up with O2007 pretty soon. Meantime, I presume the error - "Everything works but outgoing email. Keep getting a message to check the email address." is the big force for 2007? Outlook 2002 is 6 yrs old, 2 versions removed, less secure, is long past support, and was not tested with Vista for all of those reasons. In my tests and based on complaints I've seen, your problem is not typical - its more like something is not set up correct in your profile. Like maybe authentication. In any event, Microsoft will not fix it, for the reasons stated in the first 21 words. Many people assume MS purposely made it not work in Vista so people would upgrade, that's not true. They made changes to the OS that meant some older software may not work in Vista. If anything happens to work (and much does) then fine, if not so be it. changing Vista to work with older software would be too cost prohibitive and introduce too many bugs. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM >> http://www.outlook-tips.net/howto/vista.htm >> [quoted text clipped - 9 lines] > outgoing email. Keep getting a message to check the email address." is > the big force for 2007? > Outlook 2002 is 6 yrs old, 2 versions removed, less secure, is long past > support, and was not tested with Vista for all of those reasons. In my [quoted text clipped - 7 lines] > be it. changing Vista to work with older software would be too cost > prohibitive and introduce too many bugs. Sounds like 'O2007, here I come.' thanks It's definitely a lot nicer and unless you are 'power user', the ribbon is really easy to get used to. I'm biased (because I support outlook), but I think the features in outlook 2007 are well worth the upgrade - although if you can get along with windows live mail and vista's calendar, word/excel 2002 might work ok on vista. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM >> Outlook 2002 is 6 yrs old, 2 versions removed, less secure, is long past >> support, and was not tested with Vista for all of those reasons. In my [quoted text clipped - 10 lines] > Sounds like 'O2007, here I come.' > thanks > It's definitely a lot nicer and unless you are 'power user', the ribbon > is really easy to get used to. I'm biased (because I support outlook), > but I think the features in outlook 2007 are well worth the upgrade - > although if you can get along with windows live mail and vista's > calendar, word/excel 2002 might work ok on vista. Very good, but that brings up a question. Can I run Word and Excel 2000 (as you can see, I don't like to change much) with O2007 on Vista? Yes, but you will lose some of the spell check features that come only from word - it's basically the same as if using the old Outlook editor with no spell check as you type etc. File, send in those two apps may not work either. As far as I know, there are no serious problems with either of those apps on Vista but I did not test them - I only checked out outlook. However - you will have a better experience if you upgrade the suite. If you're a power user, it'll take about 2 -3 weeks to get used to 2007, if you aren't, you'll find a lot of the features are exposed and easy to find. My daughter just loves all the "new" citation stuff in word 2007. I didn't have the heart to tell her most of it's been there a long time, its just now easier to find. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM >> It's definitely a lot nicer and unless you are 'power user', the ribbon >> is really easy to get used to. I'm biased (because I support outlook), [quoted text clipped - 4 lines] > Very good, but that brings up a question. Can I run Word and Excel 2000 > (as you can see, I don't like to change much) with O2007 on Vista? > Vista Home Premium > Trying to move email accounts from Outlook 2002 on my old PC to my new > PC. Everything works but outgoing email. Keep getting a message to > check the email address. A search here and on Google doesn't give me > any ideas (I did see a reference to "errors" with o2002 and Vista but > nothing specific.) Help please Outlook 2002 will NOT remember passwords when ran under Windows Vista. Outlook 2002 was coded to use pstore (protected storage system) in the registry to cache the login credentials for the e-mail accounts defined in Outlook; see http://msdn2.microsoft.com/en-us/library/bb432403.aspx. pstore is no longer available under Windows Vista. The registry keys are still there but are read-only so Outlook cannot record your login credentials into those registry keys but cannot update them. Vista dropped pstore and went to DPAPI (http://msdn2.microsoft.com/en-us/library/ms995355.aspx) which has been around since 2001 starting in Windows 2000. The result is that you will need to supply your login credentials for each e-mail account that you have defined in Outlook for the first mail poll performed by Outlook. After the first mail poll, the login credentials are reused so you don't need to supply them again. However, if you exit and reload Outlook then you need to supply the login credentials for only the first mail poll. Outlook 2003/2007 are coded to use either pstore or the newer DPAPI which means they will run under Vista and pre-Vista versions of Windows. Mainstream support for Outlook 2002/XP is dead (http://support.microsoft.com/lifecycle/?p1=2533) so there will be no further feature changes, bug fixes, or enhancements to it which means it will remain incompatible for use under Windows Vista. Read: http://www.msoutlook.info/question/28 http://www.outlook-tips.net/howto/vista.htm http://en.wikipedia.org/wiki/Security_and_safety_features_new_to_Windows_Vista#O ther_features_and_changes http://msdn2.microsoft.com/en-us/library/bb756884.aspx I'm still using Outlook 2002. Another reason not to use Vista. You're screwed unless to migrate to a pre-Vista Windows version or upgrade to Outlook 2003 or 2007. Vista: where "better" is worse. > Outlook 2002 will NOT remember passwords when ran under Windows Vista. > Outlook 2002 was coded to use pstore (protected storage system) in the [quoted text clipped - 4 lines] > there but are read-only so Outlook cannot record your login > credentials into those registry keys but cannot update them. I wonder if one could modify the protection on those keys to make them writable. SignatureBrian Tillman [MVP-Outlook] >> Outlook 2002 will NOT remember passwords when ran under Windows Vista. >> Outlook 2002 was coded to use pstore (protected storage system) in the [quoted text clipped - 7 lines] > I wonder if one could modify the protection on those keys to make them > writable. Some that actually wants to use Windows Vista could test whether or not changing the permission on those registry keys would get OL2002 to remember and update its login credentials in those keys. I'd rather avoid wasting time with Vista unless I get stuck with an employer that makes me use it (and then I would disable Aero and lots of other fluff to return it to a more XP-like UI). AFAIK, no, because they files which are called to write the passwords are not present in vista. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM >> Outlook 2002 will NOT remember passwords when ran under Windows Vista. >> Outlook 2002 was coded to use pstore (protected storage system) in the [quoted text clipped - 7 lines] > I wonder if one could modify the protection on those keys to make them > writable. > AFAIK, no, because they files which are called to write the passwords are > not present in vista. Accessing the registry is part of the Win32 API, so any program that wants to store its configuration parameters can access the registry to store them there. Because the protected storage keys are encrypted, I suspect the crypto API would also be used. No extra files outside of Outlook are required to write to the registry. http://support.microsoft.com/kb/145679 However, it is possible the OS will interfere with the use of those protected keys. So although the app can write to the registry and even encrypt/decrypt the values stored there, they could be restricted from accessing those key. I don't think we'll know if removing the read-only accesss from those keys would get Outlook 2002/XP to work under Vista without require the login credentials each time it is loaded until someone tests it. I don't have Vista to do the testing. And I tested it before I posted - so I know it doesn't work (VMWare is a wonderful thing, as is a subscription to MSDN). From what little additional research I did (since I have no desire to use Outlook 2002, let alone on Vista), there are files which are needed for the PStore key to work that are not present in Vista. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM >> AFAIK, no, because they files which are called to write the passwords are >> not present in vista. [quoted text clipped - 14 lines] > without require the login credentials each time it is loaded until > someone tests it. I don't have Vista to do the testing. > And I tested it before I posted - so I know it doesn't work (VMWare is a > wonderful thing, as is a subscription to MSDN). From what little additional > research I did (since I have no desire to use Outlook 2002, let alone on > Vista), there are files which are needed for the PStore key to work that are > not present in Vista. Thanks for testing that out. Then if someone else asks, I'll know to tell them that they're stuck with the repeated prompt for login credentials when using Ol2002 on Vista.
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