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MS Office Forum / Outlook / New Users / May 2008Outlook (Pocket PC Windows Mobile 5) Inbox retain setting?
I am supporting a compay with various handheld email clients (Blackberry, HTC - Windows Mobile 6, PALM OS) and have had no issues until a user bought a TREO 700wx running Windows Mobile 5. All emails older than 48 hours are being moved to TRASH. He has no PC at all only the phone and he's not in the office for me to look at it. I've walked though things by phone with him and tried chnaging various settings with no success. He's called the provider and they keep telling him to chnage the settings on his PC Outlook (does not exist!) Is there a "retain" setting on the Inbox somewhere Outlook Pocket PC - Windows Mobile 5? Or is there some Active Sync setting that is doing this? Thanks in advance, MM there is probably a setting on the pda that only keeps new mail - this is to keep the device's storage space low - and when the device removes it, the sync deletes it from the server. No idea where to look - try the mobile newsgroups or the support channels for that specific device.  SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > I am supporting a compay with various handheld email clients > (Blackberry, HTC - Windows Mobile 6, PALM OS) and have had no issues [quoted text clipped - 13 lines] > Thanks in advance, > MM It's in ActiveSync on the mobile device, one of the "Configure Server" screens. On my PPC-6700, the third screen under Configure Server asks you to choose the data you want to sync. Tap and hold "E-mail", then select "Settings" and adjust the "Include the previous" box to the time limit you want (mine is set for 1 month). Note that there are no rules settings available on the PocketPC (at least, there aren't any on my PPC-6700, a Windows Mobile 5 device), hence nothing there to move emails anywhere; has he ever set any rules with, say, Outlook Web Access? Hal SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Live at Hot Licks - www.badnewsbluesband.com > I am supporting a compay with various handheld email clients > (Blackberry, HTC - Windows Mobile 6, PALM OS) and have had no issues [quoted text clipped - 13 lines] > Thanks in advance, > MM > It's in ActiveSync on the mobile device, one of the "Configure Server" > screens. On my PPC-6700, the third screen under Configure Server asks you [quoted text clipped - 29 lines] > > Thanks in advance, > > MM Thanks for posting back. I'll look for "mobile" groups I did a quick search must have been google challenged :) and in too much of a hurry. One of the reps with a windows mobile 6 device will be in tomorrow and I'll look at it. I have a PALM 650 that just works - thats no good for trouble shooting!!! MM
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