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MS Office Forum / Outlook / New Users / May 2008

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Outlook Wont Resolve Addresses - help!

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Davy - 17 May 2008 10:30 GMT
I have recently migrated from Outlook Express on a W2K
(with a shared address book to Outlook) to Outlook 2007 on
a Windows Vista machine then to Outlook 2003 on a WinXP
professional PC. The process of transferring the contacts
folder was so convoluted that I cannot remember exactly
what I did.

The problem is that when composing an email, the only
addresses that resolve are those from people I have
received emails from since migrating.

If I click on the 'contacts' tab I can see all my contacts
and the email addresses are all underlined.

If I click on tools/address book/outlook address book' no
entries are listed. If I select 'contacts' as the address
book then all email addresses are there.

My contact details appeared to be in a .pab file so I
imported that into the Outlook file (sorry cannot remember
if address or contact) but made no difference. But if I
add a new contact then only the .pst folder is updated -
no longer the pab folder.

If I click file/folders/properties for contacts' then
'show this folder as an e-mail address book' is checked.
The address book is 'contacts'.

You can probably tell that I have googled this fairly
thoroughly.  Anyone any further ideas?

Davy
Russ Valentine [MVP-Outlook] - 17 May 2008 12:00 GMT
Outlook hasn't used a PAB file in years. It is unlikely you were.
Everything sounds normal here. What is your question?
Perhaps you are confusing autocompletion with autoresolution.
Signature

Russ Valentine
[MVP-Outlook]

>I have recently migrated from Outlook Express on a W2K
> (with a shared address book to Outlook) to Outlook 2007 on
[quoted text clipped - 28 lines]
>
> Davy
Davy - 17 May 2008 12:20 GMT
"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote
in news:AD703621-B4FC-4559-8089-FABDF391A1D3
@microsoft.com:

> Outlook hasn't used a PAB file in years. It is unlikely you were.
> Everything sounds normal here. What is your question?
> Perhaps you are confusing autocompletion with autoresolution.

Russ,
thanks for the tip.  I googled and found
http://www.ingressor.com/autocompletetips.htm which
explained the difference.

So I would expect that the reason Outlook completes
addresses for recipients I have been in recent contact
with is because it is using autocompletion.

So my problem seems to be that autoresolution is not
working.

I went to tools/options/email/advanced email options' and
'automatic name checking' and 'suggest names while
completing To etc' are both checked.

Any further thoughts?

Davy
Russ Valentine [MVP-Outlook] - 17 May 2008 12:51 GMT
What is your evidence that autoresolution is not working?
What is not happening that you think should?
Signature

Russ Valentine
[MVP-Outlook]

> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote
> in news:AD703621-B4FC-4559-8089-FABDF391A1D3
[quoted text clipped - 25 lines]
>
> Davy
Davy - 17 May 2008 14:29 GMT
"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote
in news:114013D1-9614-4D18-873A-C8032E1ABDD7
@microsoft.com:

> What is your evidence that autoresolution is not working?
> What is not happening that you think should?

Russ,

if I am creating an email and I start to type into the
'To:' box a persons name, such as Fr.. for Fred Smith then
I expect Outlook to look up the address book and offer
fred.smith@google.com for instance.  I get no offer of
matching email addresses.  If I click on the address book
icon beside the 'To:' then I can see and select an email
address to use.

But from your questions I am wondering if autoresolution
is only available in Outlook Express?

Davy
Russ Valentine [MVP-Outlook] - 17 May 2008 16:08 GMT
You are still confusing autoresolution with autocompletion. Outlook does
both. Here's a primer:
http://home.indy.rr.com/russval/autocompletion.htm

Signature

Russ Valentine
[MVP-Outlook]

> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote
> in news:114013D1-9614-4D18-873A-C8032E1ABDD7
[quoted text clipped - 18 lines]
>
> Davy
Davy - 17 May 2008 20:56 GMT
"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote
in news:0C54DA3C-ABFE-4CF9-8CF8-
02006B653E2F@microsoft.com:

> You are still confusing autoresolution with autocompletion. Outlook does
> both. Here's a primer:
> http://home.indy.rr.com/russval/autocompletion.htm

Superb primer, now I have it.  But I wonder why did
Microsoft not use the method used in Outlook Express which
is certainly not confusing.  

So problem sorted, thanks for giving me the link Russ,

Davy
Russ Valentine [MVP-Outlook] - 17 May 2008 21:24 GMT
Two completely different and unrelated products. I suspect they figured
Outlook users might want both options.
Signature

Russ Valentine
[MVP-Outlook]

> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote
> in news:0C54DA3C-ABFE-4CF9-8CF8-
[quoted text clipped - 12 lines]
>
> Davy
DL - 17 May 2008 14:28 GMT
It takes a while for the cache to become populated

> "Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote
> in news:AD703621-B4FC-4559-8089-FABDF391A1D3
[quoted text clipped - 25 lines]
>
> Davy
 
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