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MS Office Forum / Outlook / New Users / May 2008Some messages get stuck in outbox when contact has r ecipient name included in “display as”
For some reason over the last couple of months when I tried to send e- mails to certain contacts the message gets stuck in the outbox until I delete the person's real name from “display as” in that contact’s information. In other words, some messages with contact information containing a “display as” entry of the form: John Smith (jsmith@smithandsons.com) refuse to leave the outbox until “display as” is changed to: jsmith@smithandsons.com . This behavior does not occur with all contacts, only some, although it is becoming more and more vexing with time. I can find no setting in Outlook 2007 that seems to relate to this problem. Does anyone know what is going on here and how to fix it? Thanks in advance! does the display name resolve to a valid email address? The format used by "John Smith (jsmith@smithandsons.com)" is valid only for display.  SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM <paquette@uwo.ca> wrote in message news:c19a38bd-56b6-4edf-8b08-b1c9de1be9ea@p25g2000hsf.googlegroups.com... > For some reason over the last couple of months when I tried to send e- > mails to certain contacts the message gets stuck in the outbox until I [quoted text clipped - 14 lines] > > Thanks in advance! > does the display name resolve to a valid email address? The format used by > "John Smith (jsm...@smithandsons.com)" is valid only for display. [quoted text clipped - 35 lines] > > > Thanks in advance! No--I don't think so. The "To" line in the outgoing message shows: John Smith (jsm...@smithandsons.com) is it underlined? Have you checked the recipients contact and fixed the address or display name on the contact? SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM <paquette@uwo.ca> wrote in message news:5bec8d45-2180-4661-8533-9fc441322667@25g2000hsx.googlegroups.com... >> does the display name resolve to a valid email address? The format used >> by [quoted text clipped - 39 lines] > No--I don't think so. The "To" line in the outgoing message shows: > John Smith (jsm...@smithandsons.com) On May 21, 10:51 pm, "Diane Poremsky {MVP}" <outlook...@msn.net> wrote: > is it underlined? Have you checked the recipients contact and fixed the > address or display name on the contact? [quoted text clipped - 60 lines] > > No--I don't think so. The "To" line in the outgoing message shows: > > John Smith (jsm...@smithandsons.com) Yes they are underlined but still don't work. To get them to work I have to change the "display as" entry in contact information so ONLY the email address is displayed. I never had any problems with mailing to these people until a couple of months ago! paquette@uwo.ca <paquette@uwo.ca> wrote: > Yes they are underlined but still don't work. To get them to work I > have to change the "display as" entry in contact information so ONLY > the email address is displayed. I never had any problems with mailing > to these people until a couple of months ago! Double-click the email address of the contact. What do you see? SignatureBrian Tillman [MVP-Outlook] > paque...@uwo.ca <paque...@uwo.ca> wrote: > > Yes they are underlined but still don't work. To get them to work I [quoted text clipped - 5 lines] > -- > Brian Tillman [MVP-Outlook] If I double-click the email address in the contact-information display, nothing happens. If I double-click the email address from the "To" line of a messages, the contact-information display opens. if clicking on the address in the contact does nothing, then there is no address associated with it - you should see an email properties dialog. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM <paquette@uwo.ca> wrote in message news:69701cc2-5a3f-473e-85f0-0b6afefab018@l64g2000hse.googlegroups.com... >> paque...@uwo.ca <paque...@uwo.ca> wrote: >> > Yes they are underlined but still don't work. To get them to work I [quoted text clipped - 9 lines] > display, nothing happens. If I double-click the email address from > the "To" line of a messages, the contact-information display opens. > if clicking on the address in the contact does nothing, then there is no > address associated with it - you should see an email properties dialog. [quoted text clipped - 30 lines] > > display, nothing happens. If I double-click the email address from > > the "To" line of a messages, the contact-information display opens. Hmm--so does this leave me with some awful repair solutions such as exporting and reimporting the contacts file??? Is there any other solution? paquette@uwo.ca <paquette@uwo.ca> wrote: > Hmm--so does this leave me with some awful repair solutions such as > exporting and reimporting the contacts file??? Is there any other > solution? Try reentering the e-mail address in the Contact record, then saving the record again. WHat happens after that? SignatureBrian Tillman [MVP-Outlook] |
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