Can't Sync after Service Pack Install

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Sleepurrz - 26 May 2008 07:10 GMT

I have a relatively new laptop, Enterprise XP, Office 97, and ActiveSync 4.5.
Been syncing my Blackjack with it for several months. All was fine until I
started getting Outlook Junk Mail folder errors (which locked up every time)
and downloaded Service Pack 1. Now I have connection, but get a sync error
85010014.

I have deleted and re-created the relationship and re-installed Activesync.
If I re-install Outlook, I'm going to keep getting locked every time a Junk
E-Mail comes in unless I download the Service Pack again...hence my dilemma.

Grrrr...I NEED MY PHONE!!! Thanks for any help. K

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Roady [MVP] - 26 May 2008 09:57 GMT

I assume you meant to say Outlook 2007?
Which mail account type are you using?
What is the exact Junk Email error that you get?

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Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
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Real World Questions, Real World Answers

-----

> I have a relatively new laptop, Enterprise XP, Office 97, and ActiveSync
> 4.5.
[quoted text clipped - 14 lines]
>
> Grrrr...I NEED MY PHONE!!! Thanks for any help. K

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Sleepurrz - 27 May 2008 00:30 GMT

I'm sorry, yes OUTLOOK 2007. Everytime Send/Receive and a junk e-mail comes
in, the absolute second that the Junk E-mail Notification Window opens, the
blasted thing locks. up. So, as per the Microsoft Office website, I
downloaded SP1, and everything has gone down hill from them.

Again, sorry, but I'm not high on the computer literate scale. Is what
you're after an SMTP account type. If so, there's your answer. Appreciate
the info. K

> I assume you meant to say Outlook 2007?
> Which mail account type are you using?
[quoted text clipped - 18 lines]
> >
> > Grrrr...I NEED MY PHONE!!! Thanks for any help. K

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Sleepurrz - 28 May 2008 05:49 GMT

UPDATE. After re-installing Office and Activesync 4.5, I started down the
list on the help page, which led me to gain at least part of my phone
functionality back. Before the problem, I had icon notifications of e-mail,
etc., across the top AND a count of how many. Lost the count, kept the
icons. That problem has been resolved. YAY!

Outlook is working fine on it's own, and it seems that the phone is trying
to communicate, but the error is on the desktop somewhere. If I look at my
connections, it doesn't list my "Sleepurrz" computer as the connection as it
did before, it only shows Windows PC as available. Since we're on a network,
I wonder if that's where the problem lies, but I can't see a way to manually
re-direct ActiveSync to make sure it's looking in the right place.

I'm at about the top of my computer literacy. Any help is appreciated.
Thx. K

> I'm sorry, yes OUTLOOK 2007. Everytime Send/Receive and a junk e-mail comes
> in, the absolute second that the Junk E-mail Notification Window opens, the
[quoted text clipped - 27 lines]
> > >
> > > Grrrr...I NEED MY PHONE!!! Thanks for any help. K

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Brian Tillman - 28 May 2008 12:55 GMT

> UPDATE. After re-installing Office and Activesync 4.5, I started
> down the list on the help page, which led me to gain at least part of
[quoted text clipped - 13 lines]
> I'm at about the top of my computer literacy. Any help is
> appreciated.

Your best bet is probably to ask in microsoft.public.pocketpc.activesync

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Brian Tillman [MVP-Outlook]

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