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MS Office Forum / Outlook / New Users / July 2008Outlook 2003 cannot send email
This problem started yesterday morning about 1000. Previously, Outlook has worked without fail for about 6 months, when I had to replace a failing harddrive with a clean install. If I try to send an email, the send fails with the error 0x80042109. If I send a 'test your settings' email, I get a more verbose message that says the server was found, but did not respond. Now, the details: I found 2 articles about the error 0x80042109 that talked about 'being on the MSN network and trying to send through another system', but I have no connection to MSN. I have my own domain name and email address package through 'Godaddy'. There are two other email addresses in this domain/email package that are unaffected. Yesterday I spent about 2 hours on the phone with 'Godaddy' tech support, examined all settings, tried alternate port of 587 and 3535 for SMTP and finally, the tech said I should call my ISP. The theory being that, since everything was in order, Comcast must be blocking my access. Since I'm not using Comcast's email system, I found this puzzling, but called them anyway. Comcast checked the line and pinged my modem and pronounced it 'not their problem'. I have run a 'detect and repair' that 'Completed Successfully' and a 'scanpst.exe' that found 6 errors that it repaired, with no change in the problem. I disables the windows firewall and the Avast antivirus v. 4.8 and still doesn't work. I waited overnight to see if the problem disappeared as glitches sometime do, but no joy. Interestingly enough, Outlook automatically does a 'Send/Receive' at 5 minute intervals, and the email I had been trying to send for 24 hours, went out at 0959. I tried to send another test email, and clunk, broke again. Doing an 'Outlook /safe' does not solve the problem and I finally uninstalled Office 2003, I thought completely. I then turned off the computer and disconnected the power for 5 minutes. I then turned the computer back on and reinstalled Office 2003, and much to my surprise, all my settings were still there, so I really didn't get a complete uninstall. At this point I am completely out of ideas. If anyone has seen anything like this (and knows the solution), any suggestions would be greatly appreciated. Thanks again for listening, Eddie in Loveland "A television can insult your intelligence, but nothing rubs it in like a computer." PS. Sorry about the crosspost...I'm desperate! > This problem started yesterday morning about 1000. Previously, Outlook has > worked without fail for about 6 months, when I had to replace a failing [quoted text clipped - 53 lines] > > PS. Sorry about the crosspost...I'm desperate! Probably could've been a much shorter post if you just had showed the complete error message. No, not a description, summary, paraphrase, or diagnosis of the error message but just the error message itself in full. Copy the error message or copy it verbatim (although you might want to munge your username, if shown). > wrote: > [quoted text clipped - 65 lines] > full. Copy the error message or copy it verbatim (although you might > want to munge your username, if shown). OK: When sending an email; Task 'Ed's Mail - Sending' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).' When sending a 'Test your Email settings: Send test email: The specified server was found, but there was no responce from the server. Please verify that the port and SSL information is correct. To access these settings close this dialogue, click on More Settings, and click on the Advanced tab. ...and further Find outgoing mailserver (SMTP): Outlook could not connect to the outgoing mailserver (SMTP). The problem could be the server name or port, or your server may not support SSL. Verify your port and SSL settings in More Settings under the Advanced tab. There ya' go. It would be easier to include the exact messages, if it were possible to copy and paste them, but Microsoft has rendered this impossible. For those of use that type with two fingers, that makes it difficult. Eddie in Loveland "Money can't buy happiness, but it sure makes misery easier to live with." > This problem started yesterday morning about 1000. Previously, Outlook has > worked without fail for about 6 months, when I had to replace a failing [quoted text clipped - 56 lines] > > PS. Sorry about the crosspost...I'm desperate! Daft question maybe but presume you have ticked the box "My server requires authentication" in outgoing server settings? >> This problem started yesterday morning about 1000. Previously, >> Outlook has worked without fail for about 6 months, when I had to [quoted text clipped - 59 lines] > Daft question maybe but presume you have ticked the box "My server > requires authentication" in outgoing server settings? Yep...been there, done that. Eddie in Loveland "You know what I did before I got married? Anything I wanted to. - Henny Youngman OK to make it a little weirder, I have been searching this topic too. I have 'all of a sudden' started to experience outgoing email problems. I am receiving a different error - task my.email - sending' reported error (0x800CCC13) : unable to connect to the network. Check your network connection or modem. OK - I tried uninstalling Norton Internet (which didn't help) I tried uninstalling Outlook 2003 and re-installing (which didn't help). I have several accounts in Outlook which will receive email but will not let me send out. I tried sending from three different accounts in Outlook 2003 and I get the same message. OK it gets weirder - I downloaded Microsoft Live Mail and installed my accounts and all accounts are functional. This isn't a Go-Daddy issue, nor is it an Norton issue. I left an email in the outbox and it was sent to an AOL address. It sends me an email that either reads 'RSET' or 'QUIT' in it. I tried the Outlook repair tool which also didn't fix it. Ideas? > This problem started yesterday morning about 1000. Previously, Outlook has > worked without fail for about 6 months, when I had to replace a failing [quoted text clipped - 53 lines] > > PS. Sorry about the crosspost...I'm desperate! > OK to make it a little weirder, I have been searching this topic too. > I have 'all of a sudden' started to experience outgoing email [quoted text clipped - 11 lines] > sends me an email that either reads 'RSET' or 'QUIT' in it. I tried > the Outlook repair tool which also didn't fix it. Ideas? Did you apply last Tuesday's updates? At least one of them seems to cause problems like this.  SignatureBrian Tillman [MVP-Outlook] Yes I have been faithful on doing all the updates. I believe the problem started about June 21st. > > OK to make it a little weirder, I have been searching this topic too. > > I have 'all of a sudden' started to experience outgoing email [quoted text clipped - 14 lines] > Did you apply last Tuesday's updates? At least one of them seems to cause > problems like this. > Yes I have been faithful on doing all the updates. I believe the > problem started about June 21st. I'd start with a new mail profile and redefine all the accounts from scratch. SignatureBrian Tillman [MVP-Outlook] Actually I tried deleting and reinstalling email accounts to no success. I know it isn't an account issue because everything works in Windows Live Mail. Here is another kicker... when sending a test mail when setting up an account it goes through no problem! Argh. > > Yes I have been faithful on doing all the updates. I believe the > > problem started about June 21st. > > I'd start with a new mail profile and redefine all the accounts from > scratch. > Actually I tried deleting and reinstalling email accounts to no > success. Not the same thing. > I know it isn't an account issue because everything works > in Windows Live Mail. Not a valid conclusion. > Here is another kicker... when sending a test > mail when setting up an account it goes through no problem! Argh. The Test Account Settings feature does not do a complete end-to-end test. SignatureBrian Tillman [MVP-Outlook] Brian I realize that it is not the same thing by creating a new account versus reinstalling another account. My statement regarding Live Mail was to confirm that the mailing accounts and or my ISP and or my Norton Internet are not inflicting the problem. I did not know that the Test Account Features was not a end-to-end test. Here is my dilemma... I need my current email addresses to work with the software as they are not so simple to change. A couple of the addresses are business addresses. I will attempt to create a new account then open a mail account using Microsoft Outlook. If I make progress I will report but that still doesn't address my needs. > > Actually I tried deleting and reinstalling email accounts to no > > success. [quoted text clipped - 10 lines] > > The Test Account Settings feature does not do a complete end-to-end test. > Brian I realize that it is not the same thing by creating a new > account versus reinstalling another account. Read what I said again. I said create a new mail PROFILE, not a new account. SignatureBrian Tillman [MVP-Outlook] Sorrry Brian I didn't pick up on that the first time. Please let me know if I have this correct: To install a new profile in Outlook 2003 I would 1) hit Tools 2) Email Accounts 3) Directory? Is that right? Thanks! Dave > > Brian I realize that it is not the same thing by creating a new > > account versus reinstalling another account. > > Read what I said again. I said create a new mail PROFILE, not a new > account. > Sorrry Brian I didn't pick up on that the first time. Please let me know > if > I have this correct: To install a new profile in Outlook 2003 I would 1) > hit > Tools 2) Email Accounts 3) Directory? Is that right? Thanks! Nope! Control Panel-Mail-Show profiles-Add. > Sorrry Brian I didn't pick up on that the first time. Please let me > know if I have this correct: To install a new profile in Outlook 2003 > I would 1) hit Tools 2) Email Accounts 3) Directory? Is that right? That is incorect. In Control Panel, open the Mail applet, then click Show Profiles>Add. SignatureBrian Tillman [MVP-Outlook] I am having the same experience with Outlook 07 - getting error message 80042108 - Mediacom said it's not their problem. I've started deleting updates but am having no luck yet. SignatureSam > This problem started yesterday morning about 1000. Previously, Outlook has > worked without fail for about 6 months, when I had to replace a failing [quoted text clipped - 53 lines] > > PS. Sorry about the crosspost...I'm desperate! Hi, Folks: My Outlook failed about 3 weeks or so ago and I use yahoo as my email. Previous to the failure Outlook was working fine (I have Vista and MS Office Suite Prof 2007). All of a sudden I could not receive or send email through Outlook. I also have comcast as my ISP. I, of course, was able to pick up my email at yahoo by just logging in to yahoo mail. Hence my lateness in addressing the problem. This morning a neighbor asked me if I was having problem with Outlook sending and receiving email. WOW..it wasn't just me...So, I thought I would get on the problem by checking here first. I usually find solutions. But, this thread did not give me any ideas except to contact comcast...Is that what the solution is? Or, has there been some MS patch that may have screwed everything up. If there is a MS expert monitoring this user group, I would appreciate some feedback from Microsoft. Please respond and thank you. I dont have a answer for you, but I can say i spent 2hrs 40 min with an ISP on the phone and recieved no help and I dell support where i spent 1hr and 29 minutes with solutions. I also have microsoft 2003 version. I tried uninstalling and reinstalling to no prevail I just keep receinging the same error code as you listed if you find solutions let me know and I'll do the same., > This problem started yesterday morning about 1000. Previously, Outlook has > worked without fail for about 6 months, when I had to replace a failing [quoted text clipped - 53 lines] > > PS. Sorry about the crosspost...I'm desperate! TGo the OP, increase your server send/receive interval as well as any antivirus integration with Outlook (both scanning incoming and outgoing mail). SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. How to ask a question: http://support.microsoft.com/KB/555375 After furious head scratching, tim in pa asked: | I dont have a answer for you, but I can say i spent 2hrs 40 min with | an ISP on the phone and recieved no help and I dell support where i [quoted text clipped - 64 lines] || || PS. Sorry about the crosspost...I'm desperate! |
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