Weird Problem - can't print from only Powerpoint and Excel

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Tube Rider Rob - 04 Oct 2006 17:59 GMT

I all of a sudden can't print from Excel or Powerpoint. If anyone has any
ideas I would greatly appreciate it. I've tried reinstalling the printer
drivers. It doesn't matter what printer I'm attached to. I can print from
any other software app.

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Steve Rindsberg - 05 Oct 2006 03:30 GMT

> I all of a sudden can't print from Excel or Powerpoint. If anyone has any
> ideas I would greatly appreciate it. I've tried reinstalling the printer
> drivers. It doesn't matter what printer I'm attached to. I can print from
> any other software app.

What exactly happens when you print?

Have you tried restarting your PC (or clearing the print queue if you print via
a server)?

Sometimes a job can get hung in the queue and block all further attempts to
print until you release or delete it.

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

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Tube Rider Rob - 05 Oct 2006 03:52 GMT

Thanks for your reply! The print queue is clear. This is a problem I've had
for a couple weeks now and I try it now and again and always get the same
error. Even after getting the error, I can copy a slide from PowerPoint,
paste it into Word and print from Word fine. I'm using MS Office 2000.
Here's the error message I get:
"Windows cannot print due to a problem with the current printer setup. Try
one of the following:
* Print a test page - (this works)
* Make sure the printer is on (it is)
* Reinstall printer driver (tried that)"

> > I all of a sudden can't print from Excel or Powerpoint. If anyone has any
> > ideas I would greatly appreciate it. I've tried reinstalling the printer
[quoted text clipped - 14 lines]
> PPTools: www.pptools.com
> ================================================

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Steve Rindsberg - 05 Oct 2006 20:09 GMT

> Thanks for your reply! The print queue is clear. This is a problem I've had
> for a couple weeks now and I try it now and again and always get the same
[quoted text clipped - 6 lines]
> * Make sure the printer is on (it is)
> * Reinstall printer driver (tried that)"

Dang.

Out of curiosity, what type of printer is it?

Is the printer driver installed locally or on a network server? Is the printer
itself on a server or some kind of print server network box? In other words,
anything different from the usual "My computer, my printer attached to it"
situation?

Have you tried completely uninstalling the printer driver first, then installing it?
I used to get this same message or one very much like it with one of the printers a
while back and that was always the fix. Had to do it ever couple of months.

> > > I all of a sudden can't print from Excel or Powerpoint. If anyone has any
> > > ideas I would greatly appreciate it. I've tried reinstalling the printer
[quoted text clipped - 14 lines]
> > PPTools: www.pptools.com
> > ================================================

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

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