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MS Office Forum / General PowerPoint Questions / November 2006WMV files not playing on Some Computers
We've got a PPT presentation which uses wmv video files. On some of our computers (Windows Media 10.00.00.436) the video plays fine. On other computers (same configuration as near as we can tell) the video goes to a black screen and we get no audio or video. Any idea's or suggestions?  SignatureDawn Crosier "Education Lasts a Lifetime" This message was posted to a newsgroup, Please post replies and questions to the group so that others can learn as well. Couple of things, what version of wmv are they? Some machines may not support the version you are using. Second thing, make certain that when you move the presentation and video to another machine you put it in a folder with a short path. (IE C:\test - do NOT put it on the desktop!) Austin Myers MS PowerPoint MVP Team Provider of PFCMedia, PFCPro, PFCExpress http://www.pfcmedia.com > We've got a PPT presentation which uses wmv video files. On some of our > computers (Windows Media 10.00.00.436) the video plays fine. On other > computers (same configuration as near as we can tell) the video goes to a > black screen and we get no audio or video. > > Any idea's or suggestions? The version of the WMV is 9. I've got the PPT and the wmv file in the root of Q:\. File name is Video Clips.ppt. (So should not be the 128 characters problem) SignatureDawn Crosier "Education Lasts a Lifetime" This message was posted to a newsgroup, Please post replies and questions to the group so that others can learn as well. > Couple of things, what version of wmv are they? Some machines may not > support the version you are using. Second thing, make certain that when [quoted text clipped - 13 lines] >> >> Any idea's or suggestions? You may not have wmv 9 codecs installed on the other machines. Probably the easiest solution is to install/re-install Windows Media Player 9 or 10. This will install the required codecs. Austin Myers MS PowerPoint MVP Team Provider of PFCMedia, PFCPro, PFCExpress http://www.pfcmedia.com > The version of the WMV is 9. I've got the PPT and the wmv file in the > root of Q:\. File name is Video Clips.ppt. (So should not be the 128 [quoted text clipped - 17 lines] >>> >>> Any idea's or suggestions? Thanks Austin - That worked for us! I was starting to get worried since the presentation is tomorrow. Just glad that the attorney decided to practice today so we had some time to resolve the issue. :) SignatureDawn Crosier "Education Lasts a Lifetime" This message was posted to a newsgroup, Please post replies and questions to the group so that others can learn as well. > You may not have wmv 9 codecs installed on the other machines. Probably > the easiest solution is to install/re-install Windows Media Player 9 or [quoted text clipped - 28 lines] >>>> >>>> Any idea's or suggestions? Glad to know you got it solved! Austin Myers MS PowerPoint MVP Team Provider of PFCMedia, PFCPro, PFCExpress http://www.pfcmedia.com > Thanks Austin - > [quoted text clipped - 34 lines] >>>>> >>>>> Any idea's or suggestions? >>> We've got a PPT presentation which uses wmv video files. On some of our >>> computers (Windows Media 10.00.00.436) the video plays fine. On other >>> computers (same configuration as near as we can tell) the video goes to >>> a black screen and we get no audio or video. >>> "Education Lasts a Lifetime" Connect the computer, on which the wmv files do not play, to the internet. Allow Windows Media Player to download codecs from the internet. Start the video on its own in Windows Media Player (not from inside the ppt-file). Windows Media Player should download and install the missing codecs automatically and play the videos. After that, PowerPoint should be able to play them, too. (PowerPoint does not download missing codecs automatically.) Best regards, Ute SignatureUte Simon Microsoft PowerPoint MVP Team und PowerPoint-User-Team Tipps, Tricks und Kostenloser Newsletter: www.ppt-user.de |
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