package to cd troubleshooting

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frustrated mom - 19 Nov 2006 22:47 GMT

when i click package to cd to burn my ppt project in windows xp i get an
window that opens and says cannot copy files, why does this happen and what
can i do?

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Echo S - 20 Nov 2006 00:17 GMT

Try using copy to folder instead, then burn the contents of that folder to
the CD as a separate step. (Don't burn the folder, just burn the *contents*
of the folder so they're "loose" on the CD.)

Signature

Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

> when i click package to cd to burn my ppt project in windows xp i get an
> window that opens and says cannot copy files, why does this happen and
> what
> can i do?

Reply to this Message

frustrated mom - 20 Nov 2006 01:02 GMT

thanks for answering Echo, i just copied to folder. I'm sorry for being so
ignorant about this but what should i do with it now. Do i use different
software to copy it to cd? Would you mind taking me through it step by step?
I would really appreciate it. I have 3 songs on the ppt. project as well,
will that make a difference or not?

> Try using copy to folder instead, then burn the contents of that folder to
> the CD as a separate step. (Don't burn the folder, just burn the *contents*
[quoted text clipped - 4 lines]
> > what
> > can i do?

Reply to this Message

frustrated mom - 20 Nov 2006 02:05 GMT

oh i forgot to tell you, i have sonic record now. Do i highlight everything
in the folder and just drag and drop it to sonic and if so what tab do i
press, music cd, data cd or what? There are quite a few things in the folder
from the ppt project to the music and lots of other things, dll things. Do i
drag all of it to sonic?

> thanks for answering Echo, i just copied to folder. I'm sorry for being so
> ignorant about this but what should i do with it now. Do i use different
[quoted text clipped - 10 lines]
> > > what
> > > can i do?

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Steve Rindsberg - 20 Nov 2006 04:34 GMT

> oh i forgot to tell you, i have sonic record now. Do i highlight everything
> in the folder and just drag and drop it to sonic and if so what tab do i
> press, music cd, data cd or what?

You want to choose Data CD in Sonic.
And you've hit it right on the head: drag everything from the folder where you
packaged for CD (DLL files and everything) to into the Sonic window and record the
CD.

If you'll be giving the CD to someone else, it's a *very* good idea to first choose
Tools, Options; Click Data and choose "I only need to use disks for one recording)
.."

And Put a check next to "Verify data ..."

That should be about all there is to it.

>There are quite a few things in the folder
> from the ppt project to the music and lots of other things, dll things. Do i
[quoted text clipped - 14 lines]
> > > > what
> > > > can i do?

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

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frustrated mom - 20 Nov 2006 05:18 GMT

Hi Steve,
Thanks for responding. I did everything you said but an error window comes
up after the burning process has started and says cannot write to cd. When i
click the explain button it says to clean the cd, make sure no fingerprints
etc. but it is a brand new one right out of the package. What should i do?
Any suggestions? I've been working on this for over a week, hopefully
there's help out there. Thanks.

> > oh i forgot to tell you, i have sonic record now. Do i highlight everything
> > in the folder and just drag and drop it to sonic and if so what tab do i
[quoted text clipped - 37 lines]
> PPTools: www.pptools.com
> ================================================

Reply to this Message

Echo S - 20 Nov 2006 14:42 GMT

Sometimes CD burners don't like particular brands of CDs. I think at this
point I'd be tempted to call the Sonic people for help with troubleshooting
the actual burn process.

Signature

Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

> Hi Steve,
> Thanks for responding. I did everything you said but an error window
[quoted text clipped - 67 lines]
>> PPTools: www.pptools.com
>> ================================================

Reply to this Message

Steve Rindsberg - 20 Nov 2006 15:50 GMT

> Hi Steve,
> Thanks for responding. I did everything you said but an error window comes
> up after the burning process has started and says cannot write to cd. When i
> click the explain button it says to clean the cd, make sure no fingerprints
> etc. but it is a brand new one right out of the package. What should i do?
> Any suggestions?

First, I'd quit Windows and power the computer down. Let it sit while you do some
deep-breathing exercises for a couple minutes to regain calm. Start it up again and see
if it'll work now.

Then try burning a CD again. If it won't work, it's a bit out of our department (ie,
not a PPT problem), but some other things to try:

- Make sure you're using regular CDs not Rewriteable ones; if you have rewriteable ones,
you need to format them before trying to burn anything to them.

- Try a different brand of CD blanks

- If you really need to get the project done and can't manage to get your own burner
working, try copying everything to a USB memory stick (1gb ones are under $20 these
days) and take it to a friend's house, burn a CD there.

> > > oh i forgot to tell you, i have sonic record now. Do i highlight everything
> > > in the folder and just drag and drop it to sonic and if so what tab do i
[quoted text clipped - 37 lines]
> > PPTools: www.pptools.com
> > ================================================

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

Reply to this Message

frustrated mom - 20 Nov 2006 18:00 GMT

Hi Steve,
Thanks for the sound advice of taking a deep breath. It worked at calming
me down but unfortunately it still won't burn. As per your question, it is
cd-r not rewritable and i have tried different brands. I think i've gone
through 15 up to date. Dell techs says i should wipe everything off my
computer and reinstall everything again. But let me ask you this, i have
inserted 3 songs into the ppt project that i have downloaded from limewire.
They are mp3, does that make a difference or not? If it doesn't then i think
i should do what tech says and wipe everything off. I did buy a memory key
1gb and will download all pics. and such onto that before i wipe out. As for
the project b/c we couldn't get it to work my son got a 40% for doing a
collage instead of ppt. No justice these days. Thanks for trying everyone.

> > Hi Steve,
> > Thanks for responding. I did everything you said but an error window comes
[quoted text clipped - 66 lines]
> PPTools: www.pptools.com
> ================================================

Reply to this Message

Echo S - 20 Nov 2006 20:34 GMT

Ah, geeze. I'm sorry to hear the Dell techs don't have a better answer for
you, and I'm even sorrier to hear your son's grade suffered because of
misbehaving technology.

Too bad he couldn't just take the packaged folder to school on a USB memory
stick and use that instead of fighting with actually burning a CD.

Signature

Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

> Hi Steve,
> Thanks for the sound advice of taking a deep breath. It worked at calming
[quoted text clipped - 14 lines]
> collage instead of ppt. No justice these days. Thanks for trying
> everyone.

Reply to this Message

Steve Rindsberg - 20 Nov 2006 23:37 GMT

> Hi Steve,
> Thanks for the sound advice of taking a deep breath. It worked at calming
> me down but unfortunately it still won't burn.

OK, time to escalate to the next level of tech support. Try gin. ;-)

But in the meanwhile ... (and by the way, I'm sorry to hear about your son's grade; I have to
agree that this isn't at all fair.)

> As per your question, it is
> cd-r not rewritable and i have tried different brands. I think i've gone
> through 15 up to date. Dell techs says i should wipe everything off my
> computer and reinstall everything again.

That's nuts. There's got to be a better way than that.

Can you burn *anything* to the CD? Not PPT files but some little text file, for example?

Do you have RealPlayer or any other software from Real on the system? Something of theirs
totally screwed up CD burning on one of my machines; removing Real(anything) fixed it.

>But let me ask you this, i have
> inserted 3 songs into the ppt project that i have downloaded from limewire.
[quoted text clipped - 74 lines]
> > PPTools: www.pptools.com
> > ================================================

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

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frustrated mom - 21 Nov 2006 05:26 GMT

Hi Guys,
I tried to burn a data cd and it said it was successful but when i put the
cd into the d drive to view it, nothing happened. So i went into my computer
and clicked on the d drive and a window popped up and said insert a cd. So
then i went into windows media player and clicked now playing, then clicked d
drive, it said no cd in drive d. So it's not reading it. I'm just so
flustered and don't know what to do. But for now on will just use the memory
stick for any more projects. Do you just copy and paste the whole folder
with say a ppt project to the memory stick? I really appreciate all of the
suggestions guys. There must be something wrong i just don't know what.

> when i click package to cd to burn my ppt project in windows xp i get an
> window that opens and says cannot copy files, why does this happen and what
> can i do?

Reply to this Message

Echo S - 21 Nov 2006 16:03 GMT

Based on that description, I have a thought -- are you "closing" the CD when
you burn it? I don't know the Sonic software (I use Nero here), but you
would want to un-select anything that says "allow files to be burned later
(multisession disk)," or *select* anything that says "close session after
burning." Many older CD/DVD drives especially have difficulty reading
multisession (non-closed) disks. (You might also have an option to "verify
data" after you burn the CD -- that would also be worth a try to see if it
helps, as would burning at a slower speed (say 8x instead of 24x).)

For your other question, when you put the files on the CD, you want to just
burn the contents of the folder so the files are "loose" on the CD. This
allows Windows to see the files that let the CD automatically run the PPT
Viewer and open the presentation.

You can't autorun files like that on a memory stick, though, so yes, you
would just copy and paste the folder full of files to the stick. To run a
presentation from the Viewer on the stick, open the folder and double-click
the play.bat file. That will open the Viewer and the appropriate
presentation file.

Signature

Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

> Hi Guys,
> I tried to burn a data cd and it said it was successful but when i put the
[quoted text clipped - 16 lines]
>> what
>> can i do?

Reply to this Message

Steve Rindsberg - 21 Nov 2006 16:50 GMT

> Hi Guys,
> I tried to burn a data cd and it said it was successful but when i put the
[quoted text clipped - 6 lines]
> with say a ppt project to the memory stick? I really appreciate all of the
> suggestions guys. There must be something wrong i just don't know what.

This can sometimes happen if you don't "close" the CD after writing to it (this
might also be called "finalize" ... basic idea is that you set it so no more
files can be written to it). The Sonic options settings I mentioned earlier
should prevent that, so if you followed those suggestions, we can rule this out.

> > when i click package to cd to burn my ppt project in windows xp i get an
> > window that opens and says cannot copy files, why does this happen and what
> > can i do?

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

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