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MS Office Forum / General PowerPoint Questions / January 2007PowerPoint 2000 hangs on file save
The short story is my PowerPoint 2000 hangs when trying to save a presentation file. I'm running MS Office 2000 standard on an XP Professional computer. I have uninstalled and reinstalled PowerPoint without any improvement. I have completely uninstalled and reinstalled the whole Office suite also without improvement. The hang problem doesn't happen with Word or Excel, just PowerPoint. Here's a sample use case... go for fresh reboot, start PowerPoint, it runs fine, I can use the wizard to create a new presentation or open an old presentation, (it doesn't matter which) view the presentation, edit it, whatever, everything is still fine, but then try to save or save as (it doesn't matter which) and the save or save as dialog box locks up, mouse goes to hourglass and I can't do anything other than launching task manager and killing Powerpoint. Windows tries to do error reporting and this is its Error Signature: szAppName : POWERPNT.EXE szAppVer : 9.0.0.3821 szModName : hungapp szModVer : 0.0.0.0 offset : 00000000 Does anyone have any idea? Microsoft's suggested help is to note that Office 2000 is no longer supported and I should upgrade. My PowerPoint used to work fine on this PC, so it makes me wonder which recent automatic upgrade to XP Pro that Microsoft does for me unexpectedly in the middle of the night caused my PowerPoint to quit working! Obviously not easy to solve from a distance but here's some ideas...... 1. Are you up to date with service packs , don't have 2000 but I think it should be (at least) SP3? They are still available AFAIK. http://www.microsoft.com/downloads/details.aspx?FamilyID=5C011C70-47D0-4306-9FA4 -8E92D36332FE&displaylang=EN 2. Have you disabled "fast save"? 3. Have you cleared out temp files lately and defragged the drive?  Signatureemail john AT technologytrish.co.uk "Glass" action buttons - http://www.technologytrish.co.uk/pptbuttons.html Need a dice throw for a ppt game?- http://www.technologytrish.co.uk/dice.html > The short story is my PowerPoint 2000 hangs when trying to save a > presentation file. [quoted text clipped - 23 lines] > upgrade to XP Pro that Microsoft does for me unexpectedly in the middle of > the night caused my PowerPoint to quit working! Thank you John, I'll make sure I'm up to grade on the service pack, it can't hurt. I doubt that's it only because the most interesting thing I've realized is a different user on the same PC doesn't have the same problem with PowerPoint. The other user account behaves normally. Does this give you any different insight about what might be wrong with the user account? I have disable the fast save, but can you share why you think this could matter? > Obviously not easy to solve from a distance but here's some ideas...... > [quoted text clipped - 41 lines] >> of >> the night caused my PowerPoint to quit working! > I'll make sure I'm up to grade on the service pack, it can't hurt. I doubt > that's it only because the most interesting thing I've realized is a > different user on the same PC doesn't have the same problem with PowerPoint. That saves you the tedium of rolling back all those updates to see which caused the problem, at least. Here are a few things you might try: - If you typically save to My Documents, try saving to another folder that's not part of your user profile. Create a C:\TEST folder and see if you can save a file there. - With PPT *not* running, do a file search for files matching *.PPB There should be one called [your-username].PCB Change the extension to .PCA or something then start PPT again, see if behaves better. The PCB file contains your user customizations and like its same-named chemical counterpart can be poisonous. Note that you must first beat Windows until it gives up its silly insistence on hiding the extensions of known file types, else it won't work. Here's the baseball bat you'll need for that: Make Windows show file extensions and hidden files http://www.pptfaq.com/FAQ00781.htm - Do you have any addins installed (that the other user doesn't)? What add-ins are loaded? http://www.pptfaq.com/FAQ00655.htm > The other user account behaves normally. Does this give you any different > insight about what might be wrong with the user account? [quoted text clipped - 6 lines] > > 1. Are you up to date with service packs , don't have 2000 but I think it > > should be (at least) SP3? They are still available AFAIK. http://www.microsoft.com/downloads/details.aspx?FamilyID=5C011C70-47D0-4306-9FA4 -8E92D36332FE& displaylang=EN > > 2. Have you disabled "fast save"? > > [quoted text clipped - 35 lines] > >> of > >> the night caused my PowerPoint to quit working! ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ As to your fast saves question: One of the reasons fast saves could affect this is because fast saves may as well be called slow opens. When you make changes with fast saves turned on, the changes are stored at the end of the file. When the file is opened the next time, PPT has to sort all of the changes back into their correct places in the file - that takes time. So, why would that cause a problem with saving the files? Because once the number of changes reaches a certain threshold, PPT tries to sort them in on save as well to create you a newer, smaller copy of the file. I would try turning off Fast Saves, then open and re-save one of the files you are having problems with under a new name. See if it works better. SignatureKathy Jacobs, Microsoft MVP OneNote and PowerPoint Author of Kathy Jacobs on PowerPoint Get PowerPoint and OneNote information at www.onppt.com I believe life is meant to be lived. But: if we live without making a difference, it makes no difference that we lived > Thank you John, > [quoted text clipped - 52 lines] >>> of >>> the night caused my PowerPoint to quit working! |
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