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MS Office Forum / General PowerPoint Questions / April 2007Powerpoint has encountered a problem and needs to close
I'm running Windows XP SP2 and Office XP SP3 on a Dell laptop connected to a Dell digital projector. I have just checked for all available updates for Windows and Office and appear to be completely up to date with both. Every time I start the slide show of a Powerpoint presentation with the "Show Presenter View" option ticked, the presenter version starts to appear on the laptop and then the above error message appears and I have to restart Powerpoint. If I remove the presenter view option, the presentation runs perfectly. However, as I rather want to have the presenter view on the laptop, I wondered whether any kind person here could help me solve the problem.  SignatureMalcolm > I'm running Windows XP SP2 and Office XP SP3 on a Dell laptop connected > to a Dell digital projector. I have just checked for all available [quoted text clipped - 9 lines] > However, as I rather want to have the presenter view on the laptop, I > wondered whether any kind person here could help me solve the problem. I'd first try setting graphics acceleration back as a test: How to set graphics hardware acceleration back http://www.pptfaq.com/FAQ00129.htm ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ >> I'm running Windows XP SP2 and Office XP SP3 on a Dell laptop connected >> to a Dell digital projector. I have just checked for all available [quoted text clipped - 14 lines] >How to set graphics hardware acceleration back >http://www.pptfaq.com/FAQ00129.htm Thanks for the speedy reply. Although the web page you directed me to said that, by default, Powerpoint 2002 doesn't use graphics acceleration, I tried setting it back, even to zero, without making any difference. I also tried it with and without the "Use hardware graphics acceleration" option in Set-up Show checked and still got exactly the same error message. SignatureMalcolm > >> I'm running Windows XP SP2 and Office XP SP3 on a Dell laptop connected > >> to a Dell digital projector. I have just checked for all available [quoted text clipped - 22 lines] > and without the "Use hardware graphics acceleration" option in Set-up > Show checked and still got exactly the same error message. Well nuts. It sure *feels* like a video issue. If you haven't already done so, try setting the video to a very vanilla resolution/color depth ... 1024x768x24-bit or 32-bit color. On both displays, by the way. Running Detect and Repair (from the Help menu) couldn't hurt either. ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ >> >> I'm running Windows XP SP2 and Office XP SP3 on a Dell laptop connected >> >> to a Dell digital projector. I have just checked for all available [quoted text clipped - 30 lines] > >Running Detect and Repair (from the Help menu) couldn't hurt either. Bingo! The projector runs at 1024x768 so I took the laptop down from its setting of 1280x800 (its maximum) to that level, leaving both at 32-bit colour and it worked just fine with no error message! So, I incremented the laptop to 1280x720 - it worked, then to 1280x768 - it worked, and finally back to 1280x800 and, guess what, it worked! I've switched both machines off and on again and it still works. So, yes, Steve, you were quite right in saying it was a video issue and I'm a happy bunny, even if I don't understand why changing the video setting and then back again should cure the problem. My grateful thanks to you for homing in on the problem so quickly and for your cure. SignatureMalcolm > >> >> I'm running Windows XP SP2 and Office XP SP3 on a Dell laptop connected > >> >> to a Dell digital projector. I have just checked for all available [quoted text clipped - 48 lines] > My grateful thanks to you for homing in on the problem so quickly and > for your cure. Wow! I'm pleased to hear that it worked (mystified but pleased <g>). Thanks for coming back with the details too. By the way, most projectors can't handle more than 1024x768; if you feed them a higher resolution signal, they'll have to downsample it to something they *can* handle. That can degrade the screen image. You may want to compare the results with your laptop set to the normal value vs set to 1024x768. You might find that you're better off kicking it down to the lower value when you need to project a show. ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ >> >> >> I'm running Windows XP SP2 and Office XP SP3 on a Dell laptop connected >> >> >> to a Dell digital projector. I have just checked for all available [quoted text clipped - 65 lines] >project a >show. Thanks for this suggestion. Both laptop and projector are new and, although I've used such a combination before, I didn't have this difficulty and I certainly never thought to change the resolution. I'll investigate this in the visitor centre with its 8-foot screen for which the equipment has just been purchased. I've got it at home at the moment making sure the two items work together (!) and projecting a small image to a wall a couple of feet away. In my previous message I very nearly asked you for an explanation as to why it now works when it didn't previously, but perhaps it's as well that I didn't bother <g>. Thanks again. SignatureMalcolm > In my previous message I very nearly asked you for an explanation as to > why it now works when it didn't previously, but perhaps it's as well > that I didn't bother <g>. Indeed! It's not nice to embarrass your friends in public. <g> ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================
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