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MS Office Forum / General PowerPoint Questions / September 2007Powerpoint: Read-Only button not available
Hi, I've got an odd problem that has been presented many times in this group but never fully answered to what I have found. Essentially, my user profile is messed up in a way that doesn't allow me to open password protected files in Powerpoint 2003 or 2007. I get the box that prompts me for a password, but the read only button is not present. On the same machine I can log in as a different user and open the same file and get the read only button to be shown and open the file. Aside from deleting and re-creating the profile, is there anything I can edit (probably in the registry?) to resolve this? > Hi, I've got an odd problem that has been presented many times in > this group but never fully answered to what I have found. [quoted text clipped - 8 lines] > Aside from deleting and re-creating the profile, is there anything I > can edit (probably in the registry?) to resolve this? Have you done Help, Detect and Repair (in 2003)? ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ Yes, and in 2007. I really don't think it's a problem with Office itself, more of a user problem. Probably in the registry for that user, however nothing stood out to me when I was browsing around. > Have you done Help, Detect and Repair (in 2003)? > [quoted text clipped - 3 lines] > PPTools: www.pptools.com > ================================================ Hmm. Just a wild guess, but it seems to me there's a Cryptographic service that might be involved here. Try this: Start, Run Type "services.msc" (w/o the quotes) and click OK Look for the crypto service and verify that it's not disabled and that it is already running. > Yes, and in 2007. I really don't think it's a problem with Office > itself, more of a user problem. Probably in the registry for that [quoted text clipped - 7 lines] > > PPTools: www.pptools.com > > ================================================ ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ Hi, the service is indeed running... Any other ideas? > Hmm. Just a wild guess, but it seems to me there's a Cryptographic service that > might be involved here. [quoted text clipped - 25 lines] > PPTools: www.pptools.com > ================================================ I'm out of ideas, I'm afraid. It might be time for a call to MS tech support. One other thing though; are these ordinary password-protected files (ie, File, Save As, choose Tools, Security Options and assign a password? As opposed to a setup using rights management, that is. > Hi, the service is indeed running... Any other ideas? > [quoted text clipped - 15 lines] > > > > > > Have you done Help, Detect and Repair (in 2003)? Yes, I can open the same file with the read only button on multiple other computers.. and I can create another user on the same computer and open it just fine. (which is the workaround I currently am using) At this point I'll probably just go ahead and blow away the profile and recreate it. Thanks anyway! > I'm out of ideas, I'm afraid. It might be time for a call to MS tech support. > > One other thing though; are these ordinary password-protected files (ie, File, > Save As, choose Tools, Security Options and assign a password? As opposed to a > setup using rights management, that is. FWIW, I have seen this issue, and the only resolution we could come up with was what you've decided -- recreate the profile. I've no idea what causes the problem in the first place, but it is maddening, I know!  SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ > Yes, I can open the same file with the read only button on multiple > other computers.. and I can create another user on the same computer > and open it just fine. (which is the workaround I currently am using) > > At this point I'll probably just go ahead and blow away the profile > and recreate it. Thanks anyway! Rats. OK, what you might try is to use the Files And Settings Transfer wizard to save your existing user settings and transfer them to the new user. I'm not sure whether it'll do this but if it does, it might save lots of setup time. I'm guessing that it might leave behind whatever screwup's causing the problem but save the good stuff. > Yes, I can open the same file with the read only button on multiple > other computers.. and I can create another user on the same computer [quoted text clipped - 8 lines] > > Save As, choose Tools, Security Options and assign a password? As opposed to a > > setup using rights management, that is. ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
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