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MS Office Forum / General PowerPoint Questions / February 2008Bug on Graphs
When I create a presentation which includes a lot of graphs and I try to open a second presentation on the same style (graph heavy), I lose the labels and sometimes even whole graphs from both presentations. Data is not displayed correctly. Which version of PowerPoint. And what do you mean by "data is not displayed correctly"? Can you give us some specific examples?  SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/index.html > When I create a presentation which includes a lot of graphs and I try to > open [quoted text clipped - 12 lines] > > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint PowerPoint 2007. It loses the labels with the titles and the ones with the numbers of data (from excel). The graph (if it is displayed) seems to have the right data. This happens only to its native format pptx > Which version of PowerPoint. And what do you mean by "data is not displayed > correctly"? Can you give us some specific examples? [quoted text clipped - 15 lines] > > > > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint If the axis labels turn into numbers (remember, we can't see what's happening there, so we're relying on your descriptions -- "loses the labels" doesn't tell me what really is happening), then try running Diagnostics. It's under the Office Button | PPT Options | Resources. SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/index.html > PowerPoint 2007. It loses the labels with the titles and the ones with the > numbers of data (from excel). The graph (if it is displayed) seems to have [quoted text clipped - 25 lines] >> > >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint If the axis labels turn into numbers (remember, we can't see what's happening there, so we're relying on your descriptions -- "loses the labels" doesn't tell me what really is happening), then try running Diagnostics. It's under the Office Button | PPT Options | Resources. SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/index.html > PowerPoint 2007. It loses the labels with the titles and the ones with the > numbers of data (from excel). The graph (if it is displayed) seems to have [quoted text clipped - 25 lines] >> > >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint Hi I have the same problem. I have two presentations with 10 slides each. Every slide has a chart diagram with data labels that display the value. I get all sorts of errors. But the simplest one is that if I try to open both those 2 presentations many slides will appear to be empty. It is really frustrating and I can’t work with chart if I want to display labels. I run Office diagnostics but everything seems to be ok. After that when I try to close powerpoint I get an error message I have 2 particular pptx presentations that I can upload for you to see for you self. Please tell me where you would like me to do this. EventType : officelifeboathang P1 : powerpnt.exe P2 : 12.0.4518.1014 P3 : ntdll.dll P4 : 5.1.2600.2180 OfficeDiagnostics Information DiagnosticsIdentifier:(SZ) 05b99c39-8094-48c3-b134-495f0bb143b2cc72defb-18bb-4d69-a92b-519c26a67be7 The officelifeboathang thing seems to be an issue with Excel. How did you insert the charts into your presentation? Since PPT 2007 uses Excel for its charting, it could be that you just used Insert | Chart. But maybe you pasted a chart from an Excel sheet into PPT or something instead? Anyway, see http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=micro soft.public.excel&tid=c89c9d5b-159f-490f-b161-381de914288a&p=1 -- some of the suggestions there might help. SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm (New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/index.html > Hi I have the same problem. > I have two presentations with 10 slides each. Every slide has a chart [quoted text clipped - 17 lines] > DiagnosticsIdentifier:(SZ) > 05b99c39-8094-48c3-b134-495f0bb143b2cc72defb-18bb-4d69-a92b-519c26a67be7 So I'll try to turn off "auto save" in excel and see what will happen. I don’t use copy paste from excel. I create graphs in PowerPoint using powerpoint’s templates and I insert values there. Is there a way to send you 2 presentations to see for your self? You're welcome to send them, but I don't have a clean Office 2007 installation right now to look at them on, so it may be a few days. My email address is echos at indy dot net. Please include a description of what's happening so I know what it is I'm looking at. FWIW, I don't think you and Alexander are experiencing the same problem. (He hasn't mentioned any errors on close.) SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ > So I'll try to turn off "auto save" in excel and see what will happen. I > don't use copy paste from excel. I create graphs in PowerPoint using > powerpoint's templates and I insert values there. Is there a way to send > you > 2 presentations to see for your self? Autosave didn't work for me Auto save didn't work for me I'm going to write the whole procedure on how to reconstruct the error. I'm using Windows XP fully updated and Office 2007 Profesional Edition Greek also fully updated. Product code: X12-88317 1) I create a new blank presentation 2) I insert a new chrt from "Insert" -> "Chart" 3) I double-click on the chart I wish to add 4) I use the sample data that is shown on excel to the right 5) I close excel window 6) I right-click on each of the different colored bars (or whatever the graph is) and I add "data labels" 7) I create a new slide 8) I click the graph icon in the second box (which opens the "insert graph") 9) I do the steps from 3 to 6 10) I create 10 slides using the same procedure (with different graphs each time) 11) I save the file to My documents 12) I create a new blank powerpoint presentation (after I close the old one) 13) I create (with the same way) another 10 slides full of graphs 14) I save this file to My Documents also 15) I close the file and I open the first presentation 16) After the presentation is fully loaded I open the second one. 90% of the times I do this, both powerpoint presentations (even the one that was already opened), lose randomly, axis labels, Data labels and even the whole graph. On each slide seperatly. Other slides might be full and others might be blank. Check it and tell me. I also tried to disable excel's autosave but nothing happened > If the axis labels turn into numbers (remember, we can't see what's > happening there, so we're relying on your descriptions -- "loses the labels" [quoted text clipped - 30 lines] > >> > > >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint Thank you. I will try this once I have a clean Ofice 2007 installation back up and ready to go. (My Vista/Office 2007 computer crashed yesterday.) I'm pretty sure it will be fine here, though -- I've not noticed anything like what you're describing when working with charts in 2007. Have you run the Office Diagnostics? You might also want to change your hardware acceleration. How to set graphics hardware acceleration back http://www.pptfaq.com/FAQ00129.htm Finally, you mentioned "Office 2007 Professional Edition Greek also fully updated." SP1 for Office 2007 came out last week -- have you installed it (assuming it's available for Office 2007 Greek, that is). SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ > I'm going to write the whole procedure on how to reconstruct the error. > I'm using Windows XP fully updated and Office 2007 Profesional Edition [quoted text clipped - 73 lines] >> >> > >> >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint The diagnostics seem to be ok. I know about SP1 for Office. I tried to download it last week but I failed. I'll try again today. Thank you for your reply. > Thank you. I will try this once I have a clean Ofice 2007 installation back > up and ready to go. (My Vista/Office 2007 computer crashed yesterday.) I'm [quoted text clipped - 89 lines] > >> >> > > >> >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint I Have sp1 but does't seems to work any other ideas? >I Have sp1 but does't seems to work any other ideas? Honestly, I'm out of ideas. I think you may want to call Microsoft product support for your "officelifeboathang" issue and saving and getting blank graphs. Oh, you know what? I do have one last idea. It will seem weird, but make sure you have a Windows-certified printer driver installed and set as the default printer. Here are instrux -- you might want to just use the same printer driver as in that tutorial as a test. How to install a local printer driver http://www.pptfaq.com/FAQ00605.htm SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ Ah, you know, I just mentioned this to the other person, but it won't hurt for you to try it also: It will seem weird, but make sure you have a Windows-certified printer driver installed and set as the default printer. Here are instrux -- you might want to just use the same printer driver as in that tutorial as a test. How to install a local printer driver http://www.pptfaq.com/FAQ00605.htm SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ > The diagnostics seem to be ok. > I know about SP1 for Office. I tried to download it last week but I [quoted text clipped - 106 lines] >> >> >> > >> >> >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint Any news Echo S ? > Any news Echo S ? News? My last suggestions were to install a Windows-certified printer driver and set it as the default printer, and also to call Microsoft Product Support. As a final thought, you can also try changing your hardware acceleration. http://www.pptfaq.com/FAQ00129.htm If you were sending a file, I didn't receive it. SignatureEcho [MS PPT MVP] http://www.echosvoice.com Well, I have good news and bad news. The bad news is, I can't reproduce this. The bad new is, I can't reproduce this. :-) That means it's probably not a problem with PowerPoint specifically, but probably something unique to your system. I forgot to suggest that you turn down hardware acceleration. Here are instructions to do that: http://www.pptfaq.com/FAQ00129.htm SignatureEcho [MS PPT MVP] http://www.echosvoice.com > I'm going to write the whole procedure on how to reconstruct the error. > I'm using Windows XP fully updated and Office 2007 Profesional Edition [quoted text clipped - 73 lines] >> >> > >> >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint Ok... I'll try that one. Thanks... I'll tell you what happened. Thanks > Well, I have good news and bad news. The bad news is, I can't reproduce > this. The bad new is, I can't reproduce this. :-) [quoted text clipped - 82 lines] > >> >> > > >> >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint Nothing new... I tryied until now. Printer driver and hardware acceleration. I'll try it on my home computer also which has Vista home premium and Office 2007 Pro English. I'll let you know what happened their Thanks again > Well, I have good news and bad news. The bad news is, I can't reproduce > this. The bad new is, I can't reproduce this. :-) [quoted text clipped - 82 lines] > >> >> > > >> >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint OK... Here is my final report... I think there is a problem... And it is not an obvious one... Its rather hard to find it (especially if you have a good computer). I tried to reproduce the crash on my computer at home. I have an intel based computer with an E6750 CPU and 2GB of RAM. My Winows Vista Home Premium engish have a Rate of 5.5. My office is a pro edition International (english) 2007 (If you need more specifications please let me know) I did the same thing as always (the same procedure I described earlier). Everything was going perfectly right! I sent a report to my boss saying "It worked!!!" (Thats how sure I was about the working condition of PowerPoint on my compute). I don't know why... but after a lot of opening and closing of those Powerpoint slides (I created a third one also for this check), PowerPoint started behaving abnormally. Without seen any of the problems I had before the "classic" "Microsoft Office Powerpoint has stopped working" showed up. I thought that it was nothing and I continued to reopen the presentations. after a lot of reopenings, crashes became more and more (everytime I closed PP it crashed) and at the end graphs started missing!! (The same old problem from XP). If you close the Windows Session everything becomes normal until you pressure it a little bit (Ahhmmm a lot). Now at work. The computers there are Pentium 4 3.00 GHz with 1 GB of RAM. The problem there is much easier to see. If you reopen 2 or 3 times the "heavy on graphs" presentations, you get the crash. On both systems after it starts crashing, it always crashes until you reboot. I tried on more than one PC at work, but no luck. If you need any "Heavy on Graphs" Presentation I can send you 3. Just tell me how to upload them and where... Hope I managed to enlighten you a little bit Sorry for the blah blah... Alexander > Well, I have good news and bad news. The bad news is, I can't reproduce > this. The bad new is, I can't reproduce this. :-) [quoted text clipped - 82 lines] > >> >> > > >> >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint Have you managed to reproduce the error?? > OK... Here is my final report... I think there is a problem... And it is not > an obvious one... Its rather hard to find it (especially if you have a good [quoted text clipped - 116 lines] > > >> >> > > > >> >> > http://www.microsoft.com/office/community/en-us/default.mspx?mid=368ffdc6-e5e2-4 190-8f7f-b99d47992d28&dg=microsoft.public.powerpoint Can someone answer me? > Have you managed to reproduce the error?? Hi, Alexander, I'm sorry, I was not able to reproduce the problem. I will try it again this afternoon, though, just to be sure. SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx > Can someone answer me? > >> Have you managed to reproduce the error?? Hi Alexander I'm also unable to recreate the problem. A couple of thoughts that may or may not be helpful: 1. Does it happen if you click on the chart icon in the content placeholder rather than using insert -> chart 2. Does it happen if you use chart tools -> layout (contaxt sensitive tab that only appears when you have a chart selected) -> data labels -> show? Lucy SignaturePowerPoint MVP MOS Master Instructor www.aneasiertomorrow.com.au > Can someone answer me? > > > Have you managed to reproduce the error?? Thank you for your responses guys I'm desperate sorry. > Hi Alexander > [quoted text clipped - 10 lines] > > > > > Have you managed to reproduce the error?? I understand. I would be, too. Have you tried calling Microsoft Product Support? I think at this point, it may be your best bet. SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx > Thank you for your responses guys > [quoted text clipped - 15 lines] >> > >> > > Have you managed to reproduce the error?? Guys... I want to thank you.... I'm writing this because a found a solution!! The problem seems to be on the processor (CPU) which is a Pentium 4 3GH with Hyperthreading technology. Well I just disabled Hyperthreading and... thats it. No more crashes!!! It might be a problem on the CPU architecture... But it does the same on my Core 2 duo CPU (A lot harder of course)... so... I don't think so. Maybe its a programming problem on multi threaded code of PowerPoint. Nevertheless, the solution to whomever has this problem is to check multi CPU functions and disable Hyperthreading if neccessary. Yours Alexander > I understand. I would be, too. > [quoted text clipped - 20 lines] > >> > > >> > > Have you managed to reproduce the error?? Wow, Alexander, that's so awesome you found a solution! And thank you so much for posting it -- I'm sure it will help someone else down the road. SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx > Guys... I want to thank you.... I'm writing this because a found a > solution!! [quoted text clipped - 44 lines] >> >> > >> >> > > Have you managed to reproduce the error?? Hi, Hyper-threading? Sounds like a silk worm from hell! LOL! SignatureRegards, Glen Millar Microsoft PPT MVP Please tell us your PowerPoint version Tutorials and PowerPoint animations at the original www.pptworkbench.com glen at pptworkbench dot com ------------------------------------------ > Wow, Alexander, that's so awesome you found a solution! And thank you so > much for posting it -- I'm sure it will help someone else down the road. [quoted text clipped - 47 lines] >>> >> > >>> >> > > Have you managed to reproduce the error?? Good detective work! Thanks for letting us know that you fixed it & how :-) Lucy SignatureLucy Thomson PowerPoint MVP Adelaide, Australia www.aneasiertomorrow.com.au > Guys... I want to thank you.... I'm writing this because a found a > solution!! [quoted text clipped - 44 lines] >> >> > >> >> > > Have you managed to reproduce the error?? There is one problem though. In newer CPUs, although its much harder to reproduce the crash, you can. The idea to remove the dual core capability is not the best. How can we communicate the problem to someone who can fix this? It must be something to the multi-threading code. Alexander > Good detective work! Thanks for letting us know that you fixed it & how :-) > [quoted text clipped - 47 lines] > >> >> > > >> >> > > Have you managed to reproduce the error?? I'll forward it along. SignatureEcho [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx > There is one problem though. In newer CPUs, although its much harder to > reproduce the crash, you can. The idea to remove the dual core capability [quoted text clipped - 63 lines] >> >> >> > >> >> >> > > Have you managed to reproduce the error?? |
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