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MS Office Forum / General PowerPoint Questions / February 2008Compatibility Issue - powerpoint 2003 and 2003
We are using powerpoint 2003 SP2 to develop animated slides for a remote client who is on powerpoint 2002 SP3. Unfortunately, our client is unable to open our files (the error reported to us is something like "Microsoft PowerPoint has encountered a problem and needs to close"). We have no proplem opening the presentations on any PC in our office and the error apperas to be version, rather then PC, specific. We have successfully transmitted animated slides to the same client in the past and cannot identify why our latest material should be any different. Can anyone help or advise? Many thanks, M Anderson, I'd suggest sending a couple of simple test files (or files that have worked previously) to the client. If that works - then that points to a problem with the current set of files. In that case there is something in them that powerpoint does not like.... see have a read of this page Recovering a corrupt presentation http://www.pptfaq.com/FAQ00108.htm particularly the 'round tripping' bit cheers TAJ Simmons Microsoft Powerpoint MVP awesome - powerpoint templates, http://www.awesomebackgrounds.com powerpoint backgrounds, free samples, ppt tutorials... > We are using powerpoint 2003 SP2 to develop animated slides for a remote > client who is on powerpoint 2002 SP3. Unfortunately, our client is unable [quoted text clipped - 8 lines] > Can anyone help or advise? > Many thanks, Thanks, we have found a solution, based on a version of "round tripping". Converting to .mht and back to .ppt on a local PC doesn't solve the problem (but it does reduce the file size, so it does do something). However, converting to .mht and sending to our client, who then converts back to .ppt does seem to clean up the file. We can therefore effectively use .mht format for transmitting the files. Many thanks, Murray > M Anderson, > [quoted text clipped - 32 lines] > > Can anyone help or advise? > > Many thanks, > Thanks, we have found a solution, based on a version of "round tripping". > Converting to .mht and back to .ppt on a local PC doesn't solve the problem > (but it does reduce the file size, so it does do something). However, > converting to .mht and sending to our client, who then converts back to .ppt > does seem to clean up the file. We can therefore effectively use .mht format > for transmitting the files. However bizarre, we'll take it. Thanks for coming back with that solution, Murray. > Many thanks, > Murray [quoted text clipped - 35 lines] > > > Can anyone help or advise? > > > Many thanks, ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================
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