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smd95 - 24 Mar 2008 23:23 GMT

Whenever I close Powerpoint I get a failure error and the program restarts
and send diagnostics data to Microsoft. Word does this most of the time as
well but not Outlook or Excel.

I am running Office Outlook 2007 with SP1 on Windows XP SP2. I didn't always
have this problem and have tried reinstalling it but no luck.

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Echo S - 24 Mar 2008 23:49 GMT

Do you have any add-ins installed?

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Echo [MS PPT MVP] http://www.echosvoice.com
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> Whenever I close Powerpoint I get a failure error and the program restarts
> and send diagnostics data to Microsoft. Word does this most of the time as
[quoted text clipped - 3 lines]
> always
> have this problem and have tried reinstalling it but no luck.

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dino - 16 Apr 2008 00:23 GMT

Echo

I'm having the same issue when closing PP. Any way to fix it?

> Do you have any add-ins installed?
>
[quoted text clipped - 5 lines]
> > always
> > have this problem and have tried reinstalling it but no luck.

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Echo S - 16 Apr 2008 07:18 GMT

Well, I have the same question for you as for the other poster: do you have
any add-ins installed?

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> Echo
>
[quoted text clipped - 11 lines]
>> > always
>> > have this problem and have tried reinstalling it but no luck.

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dino - 16 Apr 2008 18:19 GMT

Yes. The only add-in installed is SnagIt (version 8.2.3).

> Well, I have the same question for you as for the other poster: do you have
> any add-ins installed?
[quoted text clipped - 14 lines]
> >> > always
> >> > have this problem and have tried reinstalling it but no luck.

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Echo S - 18 Apr 2008 00:51 GMT

If you disable SnagIt, does that fix the problem?

You should disable any other add-ins you find in the add-in section of
Office Button | PPT Options, too, as you troubleshoot.

Also, and this will seem weird, but make sure you have a Windows-certified
printer driver installed on the computer (not on the network) and set as the
default printer. Here are instructions: http://www.pptfaq.com/FAQ00605.htm

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> Yes. The only add-in installed is SnagIt (version 8.2.3).
>
[quoted text clipped - 19 lines]
>> >> > always
>> >> > have this problem and have tried reinstalling it but no luck.

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dino - 18 Apr 2008 01:44 GMT

I went to the PP Options and selected Trust Center>Trust Center Settings and
enabled the first two selections. This eliminated the problem; however, no
Add-ins work anymore. I'll try the non-network printer suggestion and reverse
the TC settings to see what happens. Side thought...If (any or some) add-ins
cause this problem, does that mean this feature in PP is broken??

> If you disable SnagIt, does that fix the problem?
>
[quoted text clipped - 28 lines]
> >> >> > always
> >> >> > have this problem and have tried reinstalling it but no luck.

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Echo S - 18 Apr 2008 07:28 GMT

I'd say there's an incompatibility between PPT and the particular add-in(s)
that causes the close error. Once you identify the culprit, you may want to
ask the add-in manufacturer if they have an update or something that
corrects the problem.

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>I went to the PP Options and selected Trust Center>Trust Center Settings
>and
[quoted text clipped - 42 lines]
>> >> >> > always
>> >> >> > have this problem and have tried reinstalling it but no luck.

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