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MS Office Forum / General PowerPoint Questions / May 2008

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Problems with Wacom Intuos3 Tablet in Powerpoint 2007 SP1

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JeffB - 29 Mar 2008 17:10 GMT
I'm having problems with my new Wacom Intuos3 writing tablet in Powerpoint
2007. When I use the ink annotation tools in slide presentation mode using my
writing pen, vertical lines of the same pen color occassionally appear on
certain letters as I write. This does not happen in other programs (eg.
annotation in Adobe Acrobat works fine). I replaced my tablet thinking the
1st had a problem, but the replacement also has same issue. I contacted Wacom
Technical Support and they suggested I download MS Office Service Pack 1
(SP1) which I did, but I have same issue.

When I tried my laptop, I have same issue except lines are now horizontal. I
also tried downloading the latest tablet driver, but I still have same
problem.

Anybody any ideas how to solve this problem? I really need to be able to use
my writing pen in Powerpoint
Signature

JeffB
NextStep Music Performance, LLC

Troy @ TLC - 29 Mar 2008 23:00 GMT
Jeff,

What OS are you running?

Signature

- Troy Chollar
- TLC Creative Services, Inc.
- A MS PowerPoint MVP
- Host of www.ThePowerPointBlog.com

> I'm having problems with my new Wacom Intuos3 writing tablet in Powerpoint
> 2007. When I use the ink annotation tools in slide presentation mode using
[quoted text clipped - 15 lines]
> use
> my writing pen in Powerpoint
JeffB - 29 Mar 2008 23:18 GMT
Troy

I am using Windows XP.
Signature

JeffB
NextStep Music Performance, LLC

> Jeff,
>
[quoted text clipped - 19 lines]
> > use
> > my writing pen in Powerpoint
Troy @ TLC - 31 Mar 2008 17:20 GMT
Well that is good, but it kills my thinking. Vista, PowerPoint and Wacom
have had some driver issues that have caused all sorts of problems for
people (most have been resolved with new set of drivers recently released
from Wacom). But being on XP you should not have any issues, but that being
said, can you make certain you have all updates to Office 2007 (SP1) and the
latest drivers from Wacom.

Signature

- Troy Chollar
- TLC Creative Services, Inc.
- A MS PowerPoint MVP
- Host of www.ThePowerPointBlog.com

> Troy
>
[quoted text clipped - 30 lines]
>> > use
>> > my writing pen in Powerpoint
JeffB - 01 Apr 2008 03:10 GMT
Troy

Thanks. When I download the latest Wacom driver, will that automatically
replace the old driver, or do I need to manually delete the old driver? If
so, how do I know which file to delete?

Thanks again

Jeff
Signature

JeffB
NextStep Music Performance, LLC

> Well that is good, but it kills my thinking. Vista, PowerPoint and Wacom
> have had some driver issues that have caused all sorts of problems for
[quoted text clipped - 37 lines]
> >> > use
> >> > my writing pen in Powerpoint
lbrownin - 06 May 2008 20:28 GMT
Did a new driver solve the problem? We're having the same thing with a new
Toshiba Portege tablet PC (Wacom technology) in PowerPoint 2007. It doesn't
happen in any other program, and it doesn't happen in PowerPoint 2003.

> I'm having problems with my new Wacom Intuos3 writing tablet in Powerpoint
> 2007. When I use the ink annotation tools in slide presentation mode using my
[quoted text clipped - 11 lines]
> Anybody any ideas how to solve this problem? I really need to be able to use
> my writing pen in Powerpoint
JeffB - 07 May 2008 04:41 GMT
I am glad to know that I am not the only person having this issue!!

I downloaded the latest driver, but still had the same problem. I am not
sure I deleted the old driver though and so there may be a conflict. That was
my reason for the last post asking if anybody could tell me how to delete the
old driver and install the new one properly.

Let me know if you manage to solve this problem and I will do the same.
Thanks for contacting me!!
Signature

JeffB
NextStep Music Performance, LLC

> Did a new driver solve the problem? We're having the same thing with a new
> Toshiba Portege tablet PC (Wacom technology) in PowerPoint 2007. It doesn't
[quoted text clipped - 15 lines]
> > Anybody any ideas how to solve this problem? I really need to be able to use
> > my writing pen in Powerpoint
lbrownin - 08 May 2008 01:25 GMT
I called Toshiba support and they said it's a known issue with PowerPoint
2007, a software problem, and we need to contact Microsoft. We're at a
university with a site license for Office, so now I'm trying to find out the
proper channels to do that.

In my own experimenting, I found that if you write s-l-o-w-l-y and
d-e-l-i-b-e-r-a-t-e-l-y you can mostly avoid the problem. But that's not an
acceptable solution for the professor.

> I am glad to know that I am not the only person having this issue!!
>
[quoted text clipped - 25 lines]
> > > Anybody any ideas how to solve this problem? I really need to be able to use
> > > my writing pen in Powerpoint
lbrownin - 08 May 2008 23:13 GMT
Microsoft says they are working on it, and IF they can find a fix it will be
at least two months before it would be available. "The workaround for the
time being is to change the screen resolution in the Set Up Slide Show window
to either 1024x768 or 800x600 depending on the device the presentation is
being displayed on."

> I called Toshiba support and they said it's a known issue with PowerPoint
> 2007, a software problem, and we need to contact Microsoft. We're at a
[quoted text clipped - 34 lines]
> > > > Anybody any ideas how to solve this problem? I really need to be able to use
> > > > my writing pen in Powerpoint
Steve Rindsberg - 09 May 2008 16:44 GMT
Thanks for coming back and reporting the updated details on that ... it's bound to help
someone else out later.

> Microsoft says they are working on it, and IF they can find a fix it will be
> at least two months before it would be available. "The workaround for the
[quoted text clipped - 40 lines]
> > > > > Anybody any ideas how to solve this problem? I really need to be able to use
> > > > > my writing pen in Powerpoint

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ:  www.pptfaq.com
PPTools:  www.pptools.com
================================================
JeffB - 14 May 2008 21:46 GMT
Many thanks for taking the time to work through this issue. I will try
changing the screen resolution to see whether this works. Did Microsoft say
they would contact you when the Fix is available?

Thanks again
Jeff
Signature

JeffB
NextStep Music Performance, LLC

> Microsoft says they are working on it, and IF they can find a fix it will be
> at least two months before it would be available. "The workaround for the
[quoted text clipped - 40 lines]
> > > > > Anybody any ideas how to solve this problem? I really need to be able to use
> > > > > my writing pen in Powerpoint
 
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