I close PowerPoint - but instead of closing it stops working

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Preoccupations - 19 Apr 2008 18:02 GMT

I'm running PowerPoint 2007 SP1 (OS: Vista Ultimate SP1) on two machines. On
both, PowerPoint no longer closes properly: instead, a message appears,
saying the program has stopped working and Windows is checking to see if
there's a solution. This is then followed by either a new message saying
PowerPoint is restarting, or a message which says that Windows will close the
program and notify me if a solution is available.

This happens with no add-ins (these add-ins are, in any case, ones that ship
with the program) and also with add-ins disabled. Office Diagnostics finds
no problems. If I turn off my AV program, the behaviour of PowerPoint is the
same.

Any ideas?

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Echo S - 19 Apr 2008 18:55 GMT

I just learned this week that outdated printer drivers can also cause this.
I would try installing a Windows-certified printer driver locally (not just
available on a network) and setting it as the default driver. Instructions
here:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

The driver mentioned in that FAQ is a good one to use as a test.

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Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

> I'm running PowerPoint 2007 SP1 (OS: Vista Ultimate SP1) on two machines.
> On
[quoted text clipped - 14 lines]
>
> Any ideas?

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Preoccupations - 19 Apr 2008 19:53 GMT

Echo S — thank you! I *had* seen the printer idea before, but as I a) have a
Windows-certified, up-to-date printer driver installed and b) that printer is
set as the default printer, I didn't look into it. The link you supplied
made me wonder about the need to make a *local* printer the default: my
laptop's default printer is a networked one. I tried creating a new printer,
using the Print to File option and the (in my case) entirely fictitious HP
LaserJet 4V/4MV (as suggested in the link), and set this as the default — and
it works!

So, many thanks. I'd add the obvious thought: what on earth is PowerPoint
doing behaving like this?!

> I just learned this week that outdated printer drivers can also cause this.
> I would try installing a Windows-certified printer driver locally (not just
[quoted text clipped - 24 lines]
> >
> > Any ideas?

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Echo S - 19 Apr 2008 20:41 GMT

Yay!

As for the "why," well...you got me. I got no clue, and I think it's about
the stupidest thing....

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> Echo S — thank you! I *had* seen the printer idea before, but as I a)
> have a
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>> >
>> > Any ideas?

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R Eid - 22 May 2008 01:08 GMT

I also am experiencing the same problem, but I already have an HP Officejet
Pro L7700 series printer and driver installed locally, so the problem is not
the same as http://www.pptfaq.com/FAQ00605.htm

However, this local printer IS SHARED on a wireless workgroup connection.

Any ideas?!

> Yay!
>
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> >> >
> >> > Any ideas?

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Echo S - 22 May 2008 20:51 GMT

Well, as I suggested in your other thread, try the printer driver mentioned
at that FAQ. It's more generic than the Officejet Pro driver.

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>I also am experiencing the same problem, but I already have an HP Officejet
> Pro L7700 series printer and driver installed locally, so the problem is
[quoted text clipped - 73 lines]
>> >> >
>> >> > Any ideas?

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