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MS Office Forum / Publisher / Programming / October 2005Publisher will not load
I am at my wits end. I bought a new HP Pavilion zd8000 in July of this year. I moved all my data from a Dell desktop to the laptop. Everything loaded just fine, except Publisher 2003. I am trying to install P 03 from a Microsoft cd. I have tried on other desktops, and cd works just fine. It is not the cd. Put it into the laptop and I receive a "Patch package could not be found" error. After 25+ hours with tech support at Microsoft and HP, I still have no answers. HP said it is a Microsoft registry error. Microsoft wants me to go back to HP b/c Windows XP came loaded on the laptop. HP said to reload XP. It's a new laptop. I will not risk my data to reload XP. Can anyone help?? I am a small business owner that would just like to use the software I am used to. So far, support at HP and Microsoft has been lacking. No one wants to step up to the plate.  SignatureDebbie DiFonzo, e-PRO, GRI United Country VIP Realty Lebanon, MO www.ucmissouri.com You receive the "This patch package could not be opened" error message in an Office program http://support.microsoft.com/default.aspx?scid=kb;en-us;295823 Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 SignatureMary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com >I am at my wits end. I bought a new HP Pavilion zd8000 in July of this year. > I moved all my data from a Dell desktop to the laptop. Everything loaded just [quoted text clipped - 12 lines] > the software I am used to. So far, support at HP and Microsoft has been > lacking. No one wants to step up to the plate. Mary - Thank you for your quick response. I've been to this link a dozen times. Installer clean up cannot locate any publisher files on my computer. Publisher has never been loaded onto it - as it is new and the cd won't load. The computer came with windows xp and office basic - publisher isn't part of basic. I am hoping you have another idea?? SignatureDebbie DiFonzo, e-PRO, GRI United Country VIP Realty Lebanon, MO www.ucmissouri.com > You receive the "This patch package could not be opened" error message in an Office > program [quoted text clipped - 19 lines] > > the software I am used to. So far, support at HP and Microsoft has been > > lacking. No one wants to step up to the plate. Can you log onto an administrator account and install? Have you tried copying the disk to the hard drive and installing from there? How to use a setup log file to troubleshoot setup problems in Office 2003 http://support.microsoft.com/default.aspx?scid=kb;en-us;826511 Do you have Norton? Disable script blocking and in Norton options, misc. clear Office Plug-in. Setup or repair quits unexpectedly with no error message when you try to setup or to repair Office 2003 http://support.microsoft.com/default.aspx?scid=kb;en-us;833267 SignatureMary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com > Mary - > [quoted text clipped - 33 lines] >> > the software I am used to. So far, support at HP and Microsoft has been >> > lacking. No one wants to step up to the plate. Mary - I am the administrator account. HP also had me try copying the disk to the hard drive and then installing. The same thing happens. I also followed your steps for Norton. That did ot solve the problem. I printed off the setup log file article. I'll need to take some additional time to look that over, read and follow the instructions. I appricate your time and will report back. I am willing to take most any step to resolve tihs problem. I do not want to reload Windows XP. Thanks! SignatureDebbie DiFonzo, e-PRO, GRI United Country VIP Realty Lebanon, MO www.ucmissouri.com |
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