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MS Office Forum / Publisher / Web Design / August 2006Browser Question
Hi, Using: Publisher 2003 and Internet Explorer Question 1: My page works when I test it/view it using Internet Explorer but if I go to it/view it using Mozilla or other browsers it shows a blank screen with only one of my textboxes visible---no images or navigator bars. How do I fix this? Question 2: I've been uploading using the steps suggested by publisher 2003 which do work, however, the url always becomes something like address/index_files/aboutus.htm instead of address/aboutus.htm. i've fixed it in the past but off hand/at the moment don't know how i did it. does one upload to a different host file, such as public_ htm to fix it? thank you for your help, ~mary Publisher code is designed to work best in IE, and you have limited cross browser support. However, I have seen Pub 2003 sites that work just fine in FireFox. Post the URL of your site, and perhaps we can help you trouble shoot it. Question 2 might have something to do with the problems you are having with viewing your site with Firefox. Publisher is setup by default to produce an index.htm file and a supporting folder called index_files that contains all your images and your other *.*htm files...your other pages. Therefore when it writes links to those other pages, it will have to include the folder in the link. If you tried to "fix" this by rewriting the links, without the folder index_files, then you may have messed up the structure. Furthermore, Publisher uses relative links in the navbar, so don't try to "fix" the links manually...they are being written as designed. With that said, you do have the option of not using the supporting folder. Tools > Options > Web tab and untick "Organize supporting files in a folder". While you are there, untick "Rely on VML..." and "Allow PNG..."...this will reduce the size of your file and increase the loading speed. If you do not use the supporting folder your additional pages will then be named index_aboutus.htm, instead of aboutus.htm. Sometimes it helps to understand all this when you Publish to the Web, to publish to a folder on your hard drive where you can study the files and folder that are generated. Be sure to have your computer set up to show extensions... DavidF > Hi, > [quoted text clipped - 18 lines] > thank you for your help, > ~mary hi david, using: publisher 2003 i've made all the changes that you suggested below. however, by doing so i've lost the only textbox that used to appear while using firefox. when i try to view another page within the site, besides home, by typing in a URL, an alert message appears saying "421 Too many connections (8) from this IP". when i click 'ok' on the alert another alert appears saying "530 This is a private system - No anonymous login". if i keep clicking a working 'contact us' link, which is part of the page, does appear. all of the pdfs that i attached by going into my host's control panel work in firefox. my URL is: www.wsforchildren.org thank you for any help. ~mary > Publisher code is designed to work best in IE, and you have limited cross > browser support. However, I have seen Pub 2003 sites that work just fine in [quoted text clipped - 45 lines] > > thank you for your help, > > ~mary Whew! I have never seen that before. While you do have a lot going on with your site, I am thinking that your problems have more to do with your server than Publisher. I googled both errors you cite, and all point to problems that are server sided. I would suggest that you go to your web host support and post this question to them. Include the error messages, and see what they have to say. Let us know what you find out, please. DavidF > hi david, > [quoted text clipped - 80 lines] >> > thank you for your help, >> > ~mary Both are host problems, talk to them. 500 series are usually permissions errors on the server. 421 sounds like they have concurrent connections set really really low! Are you hosting this yourself? | hi david, | [quoted text clipped - 63 lines] | > > thank you for your help, | > > ~mary hi 'crash', no, i'm not hosting the site myself. i've sent the host all of the past threads to this message so hopefully she'll be able to figure some of it out in a day or so. thank you, ~mary > Both are host problems, talk to them. > 500 series are usually permissions errors on the server. [quoted text clipped - 89 lines] > | > > thank you for your help, > | > > ~mary program: office 2003 problem: firefox website address: www.wsforchildren.org hi guys, i've talked to my host and i don't think she knows how to fix the site/get more of it to appear. does anyone have any suggestions or has anyone seen/written any good articles on the subject? thank you for all your help, ~mary > Both are host problems, talk to them. > 500 series are usually permissions errors on the server. [quoted text clipped - 89 lines] > | > > thank you for your help, > | > > ~mary hi again, i just read a bunch of old posts and have kinda figured out that the site may not get any better than it is at the moment by bugging my host. oh well. i read a post saying publisher 2000 is better for the problem so i might redo a couple pages to see if it actually is better. oh well. thank you, ~mary > program: office 2003 > problem: firefox [quoted text clipped - 102 lines] > > | > > thank you for your help, > > | > > ~mary As both Rob and I said, it appears that it is a server problem, and if your host won't fix the issue, then perhaps you should consider moving the site. However, given that Pub 2003 does have problems with cross browser support, I would be hesitant to suggest that without knowing for sure. You may have the same problem on other hosts. There are no articles about this as this problem appears to be an aberration. I looked at your site again, and it does not appear to be built from a template, and I found myself wondering if you are using a master page? Master pages are for print docs, not web docs. I guess I am wondering if it is how you designed your site that is creating the problem. There seems to be lots of layers, and a simpler design might work better...and I guess I am talking about the way you have built the background with a variety of shapes with text boxes on top...sometimes these things just don't translate well into HTML. How did you make the irregular white background? Also are you using Publish to the Web to produce your HTML, or Save As a Web Page? You should be doing the first. And finally, have you run the design checker under tools, to see if it spots anything wrong? If you do have Pub 2000, then yes, if you reproduce the site in Pub 2000, you will likely get better cross browser support, but you will have to build a new navbar. Good luck. DavidF > hi again, > [quoted text clipped - 140 lines] >> > | > > thank you for your help, >> > | > > ~mary hi david and rob, as a sort of reply: my publisher 2000 idea didn't go anywhere, or hasn't yet, as the program i thought was publisher 2000 is actually publisher 2002. i tested that but it ended up with the same results, although, i was just using a simple template with nothing added to it. > As both Rob and I said, it appears that it is a server problem, and if your > host won't fix the issue, then perhaps you should consider moving the site. i don't think she knows how to fix it as she has never worked with a publisher site but is still working on the matter. but, in theory---me, knowing very, very little about this---as my page works with explorer, doesn't that indicate that it is a site problem or at least somewhat a site problem? > I looked at your site again, and it does not appear to be built from a > template, and I found myself wondering if you are using a master page? > Master pages are for print docs, not web docs. I guess I am wondering if it > is how you designed your site that is creating the problem. that is almost exactly what i am doing. i did not know. i must have skipped over the "don't use master pages for websites" notice---it just seemed to work so jolly well. thank you for noticing. in theory the easiest way to try to fix that problem would be to start again with a new doc, create what i call my "master page" or a template, copy it like 20 something times, and then add in the extras, right? the lines i have no control over. they were cut and pasted and fit together from a read-only pdf doc. with the tools i have and without the orginals i haven't been able to figure out how else to create them. the office just had new docs printed with the lines/shapes so i thought it was important to get the site as close as possible to all of the new docs. they have white edges so i created the white middle with a large white textbox or square/shape to piece it all together. i placed the text and everything over that---more or less, the site has more than its share of layers. > Also are you using Publish to the Web to produce your HTML, or Save As a Web > Page? You should be doing the first. And finally, have you run the design > checker under tools, to see if it spots anything wrong? i do the first. the design checker doesn't seem to find anything serious, mostly that the text over flows and pictures don't have descriptions. ~mary > As both Rob and I said, it appears that it is a server problem, and if your > host won't fix the issue, then perhaps you should consider moving the site. [quoted text clipped - 168 lines] > >> > | > > thank you for your help, > >> > | > > ~mary hi david and rob, i spent the morning redoing the site without using "master pages". the site now works using internet explorer as well as firefox!! thank you for all of your help---again.:) ~mary > hi david and rob, > [quoted text clipped - 216 lines] > > >> > | > > thank you for your help, > > >> > | > > ~mary Mary, Thanks for posting back with your success. What you discovered is that there are things you can do when designing a print document, such as using a master page, that simply don't translate well into a web page. There is no notice that you shouldn't use a master page. We just noticed, while trouble shooting issues, that using the master page has unpredictable results when it is converted to HTML, and your experience was certainly unique. Publisher is first and foremost a desktop publishing program with limited web building capability. In order to gain the convenience of using it for web building, there are going to be trade offs and limits with what you can do with it. I am glad you found a way to make it work without having to give up on, or change your design, which would have been my next suggestion. If I can make one more suggestion, if you haven't done so already, be sure to compress your images to maximize the loading speed of your pages. Reference: "Compress graphics file sizes to create smaller Publisher Web pages": http://office.microsoft.com/en-us/assistance/HA011266301033.aspx DavidF > hi david and rob, > [quoted text clipped - 289 lines] >> > >> > | > > thank you for your help, >> > >> > | > > ~mary
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