MS Office Forum / Publisher / Web Design / September 2007
My publisher won't publish to my website anymore
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Mudd - 22 Aug 2007 18:19 GMT I have Pub.2007. When I first got it, I set it up and I could make my changes and click publish and it would upload without FTP. Suddenly, it wouldn't connect at all. I've been having to send my update files to my host for him to upload. We've tried everything including an external FTP and it will not load. My host can't figure it out either. As best we can figure, we've made no changes that should cause it.
I read the thread about the PDF, but I don't think this applies. I did purchase 2007 so it is not a Beta version or trial. I'm a medium Novice that needs step by step, plain English usually.(Old and Slow. LOL).
Error Message: Cannot connect to FTP on this website. Change firewall settings or FTP settings to access.
I tried to reset FTP and firewall, but couldn't make it work. Any suggestions? I'll try anything once.
Trish - 22 Aug 2007 18:52 GMT Hiya. I have just read your message and I think I have the same problem. I have just built my first website and wanted to upload it to my domain name. I am mega new to this and ended up tearing my hair out as I downloaded FTP (I thought thats what I had to do) but it kept saying it wouldnt connect to my server. it seemed reasonably straight forward in theory but in practice it just wouldnt happen so I wonder whether it was an error rather than me being useless?
> I have Pub.2007. When I first got it, I set it up and I could make my > changes and click publish and it would upload without FTP. Suddenly, it [quoted text clipped - 12 lines] > I tried to reset FTP and firewall, but couldn't make it work. Any > suggestions? I'll try anything once. Mike Koewler - 22 Aug 2007 22:40 GMT Usually, this message means you are trying to connect using the wrong username/password combo or FTP address.
When you signed up for web space, you should have received a detailed e-mail that gives you instructions regarding what FTP address, username and password you should use.
Mike
> Hiya. I have just read your message and I think I have the same problem. I > have just built my first website and wanted to upload it to my domain name. [quoted text clipped - 20 lines] >>I tried to reset FTP and firewall, but couldn't make it work. Any >>suggestions? I'll try anything once. DavidF - 23 Aug 2007 02:44 GMT Given that you were originally able to upload your files, but suddenly couldn't would suggest to me that you probably have your computer set to automatically check for MSFT patches and changes, and that a recent patch or "upgrade", changed the security settings on your computer. The error message about the firewall suggests the same. Try disabling the firewall completely. Disable your antivirus. If you downloaded and installed IE7, consider going to Add and Remove and uninstalling it. It will roll back to IE6. And while you are there look for recent "patches" to uninstall. What else if anything have you installed or changed? In other words, look for what you changed on your computer that changed the security settings such that you can no longer upload.
With that said, were you using HTTP uploading protocol vs. FTP originally? That could mean that the FPSE on your host have become corrupt and need to be reinstalled. This can happen if you tried to use FTP. Here are three articles about uploading that might give you more insight into your issue. If you happen to figure it out, please post back so others will benefit. http://msmvps.com/blogs/dbartosik/archive/category/1921.aspx
DavidF
>I have Pub.2007. When I first got it, I set it up and I could make my > changes and click publish and it would upload without FTP. Suddenly, it [quoted text clipped - 16 lines] > I tried to reset FTP and firewall, but couldn't make it work. Any > suggestions? I'll try anything once. Mudd - 23 Aug 2007 06:58 GMT I've tried resetting my firewall, virus scan and even turning it all off. I have tried to use an FTP after it refused to publish. I don't have auto patches for uploads settings, but I do use XP now. I've been trying to remember if I bought the publisher before or after I changed computers and went to XP. I've been trying to find an answer for this problem for several months, but it seems like it did upload when I first got XP. My IE is v6.0. I'm using the same virus and firewall that I have used for several years, Avast. I don't know what FPSE is or how to reinstall and I'm sorry, but the articles were apparently over my head. My host and I have tried everything we could, but I still can't do my updates from Publisher. I've tried to remember everything that I have installed before this happened. I didn't try to use an FTP till Publisher stopped working. I've checked all the security settings that I could find and they are all on medium to low. The only thing that I have changed since the start of the problem was the IPS, and I think I changed the IPS before I got publisher, but I'm not sure. I've changed from DSL to Cable and Back to DSL when I moved. I haven't changed my user name or password at my host and he even reset it to be sure. But I can't login to my cpanel now either. Sorry, if I'm rambling, but I'm trying to think of anything that could cause the problem and give you an overview.
>Given that you were originally able to upload your files, but suddenly >couldn't would suggest to me that you probably have your computer set to [quoted text clipped - 22 lines] >> I tried to reset FTP and firewall, but couldn't make it work. Any >> suggestions? I'll try anything once. DavidF - 23 Aug 2007 14:37 GMT Actually your rambling might help.
The fact that you cannot log in to your website and your control panel suggests to me that the problem is not with Publisher. If you cannot log into your webhost, then that is the fundamental issue and focus on that first. I would then guess that though you have checked and rechecked your user name and password, that perhaps you are still not typing them correctly. They can be case sensitive. If you can figure out why you cannot login to your webhost and the control panel, you will probably find the fundamental problem.
You said that you use Avast for your antivirus and firewall...Avast doesn't have a firewall to my knowledge. Go to Control Panel on your computer > Security Center or Windows Firewall > disable the Windows firewall and try to login to your webhost and the cpanel.
Also in the Control Panel > Internet Options > Advanced tab: check "Enable folder view for FTP sites", and check or uncheck "Use Passive FTP (for firewall and DSL modem compatibility)"....try the opposite from what you find.
XP...have you installed SP2?
From there I would suggest going back to the articles I referenced and reading them again. Here are some others that use different words, and might help you understand.
Prepare, publish, and maintain your Publisher Web site: http://office.microsoft.com/en-us/publisher/HA011053521033.aspx
Three top questions about publishing a Web site using Publisher 2003: http://office.microsoft.com/en-us/publisher/HA011186811033.aspx?pid=CH063577001033
Troubleshoot publishing Publisher Web sites: http://office.microsoft.com/en-us/publisher/HP062535831033.aspx?pid=CH063577001033
And finally, some people find using a third party FTP program easier. Filezilla is a free and popular one: http://sourceforge.net/projects/filezilla If you are using a form on your site, then you will have to use HTTP uploading protocol.
Here is some information about forms and FPSE: Publisher web publication forms 101 : http://msmvps.com/blogs/dbartosik/archive/2006/01/07/80564.aspx
That's all that I can think of to help you. If the articles aren't clear the first time you read them, then read them again until you understand them. I can't present or explain that content better than is done in those articles. But once again, unless you can solve the fundamental issue of not being able to login to your webhost, the rest of the information about Publisher is moot. So focus your attention there first.
Good luck.
DavidF
> I've tried resetting my firewall, virus scan and even turning it all off. > I [quoted text clipped - 61 lines] >>> I tried to reset FTP and firewall, but couldn't make it work. Any >>> suggestions? I'll try anything once. Mudd - 27 Aug 2007 23:12 GMT Thank you very much. While the Cpanel and email problems started after the Publisher problems, I did find the answer to them. Got that fixed. I did reread articles and I did figure out what and where FPSE was. DUH, If I find do get this to work finally, I will take notes and post them for others that are as slow as I am. Until I had this problem, I loved my Publisher and I haven't found anything I like better yet.
>Actually your rambling might help. > [quoted text clipped - 58 lines] >>>> I tried to reset FTP and firewall, but couldn't make it work. Any >>>> suggestions? I'll try anything once. Mudd - 17 Sep 2007 21:02 GMT UPDATE ON PUBLISH PROBLEM. I found the answer by accident. I did reload my FPSE, but it still didn't work, but it said that my file name was incorrect. Previously I had published under just "index", when it quit working, I kept trying to publish the same way. When I typed in my complete URL/index in the file line, IT WORKED!! So I hope this helps someone else to keep from pulling their hair out for six months like I have.
>Thank you very much. While the Cpanel and email problems started after the >Publisher problems, I did find the answer to them. Got that fixed. I did [quoted text clipped - 8 lines] >>>>> I tried to reset FTP and firewall, but couldn't make it work. Any >>>>> suggestions? I'll try anything once.
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