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MS Office Forum / Publisher / Web Design / September 2007

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Files Corrupted - Not Opening - Publisher 2002 Crashes

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Web-Guy - 06 Sep 2007 20:32 GMT
I am starting to see more and more publisher files
corrupted I think?

I cannot open the stupid things.. :-p
I tried please... it still refused!  The nerv!

Each time I open the files Publisher Crashes without
evening loading the document.  It's a vicious loop!

I've tried opening the document in safe mode, still fails.
I tried not showing the pictures, at first it works.
But after saving, closing, and trying to open again publisher
crashes.  I even tried with one file deleting all image objects
that I could discern.  Still after saving and closing it began crashing
publisher again.  I can pull the text out, but it's the layout I need!

Any ideas?

I am on WinXP Pro.  Pub. 2002.
Fresh install of Office XP.

Thank so much!

-WG
DavidF - 07 Sep 2007 00:25 GMT
As Mary suggested in the general Publisher group, have you tried updating
your video driver?

I presume that the files are on your hard drive, and not on a removable
media?

Perhaps it would help if you installed the Office SPs and perhaps XP SPs?
http://office.microsoft.com/en-us/default.aspx

DavidF

>I am starting to see more and more publisher files
> corrupted I think?
[quoted text clipped - 20 lines]
>
> -WG
Mary Sauer - 07 Sep 2007 12:22 GMT
Web-Guy also asked this in the MediaCenter newsgroup. It was from over there
that directed him here. I am wondering if he is having web issues or publication
issues.

Signature

Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

> As Mary suggested in the general Publisher group, have you tried updating your
> video driver?
[quoted text clipped - 30 lines]
>>
>> -WG
DavidF - 07 Sep 2007 13:41 GMT
I assumed that he was not talking about a web publication, even with the
Web-guy name. I had read your answer in the general group, and just thought
I would add a couple guesses in this post.

DavidF

> Web-Guy also asked this in the MediaCenter newsgroup. It was from over
> there that directed him here. I am wondering if he is having web issues or
[quoted text clipped - 35 lines]
>>>
>>> -WG
Web-Guy - 07 Sep 2007 18:28 GMT
Shoot!!

I keep posting in the WRONG forum!!

I hate this mailing list type of message board...
I'm not used to it.  I thought I was posting in the
right area.. again.. sheesh..

Well, seeing as this is here already, can I get some help?

It is not web design related though.

It's publisher files I cannot open.
I don't get error messages, eventvwr shows this though:
---------------
Faulting application mspub.exe, version 10.0.6815.0, faulting module
mspub.exe, version 10.0.6815.0, fault address 0x00012ad0.
---------------

I've tried KB articles:
http://support.microsoft.com/kb/198256/en-us
http://support.microsoft.com/kb/315837/en-us

Even tried this:
http://office.microsoft.com/en-us/help/HP030889831033.aspx

In the end, I still cannot open both files.
There are other files that open fine.  But this is happening
more and more now.

I have purchased office2007 plus.  I have enough work
with this: http://office.microsoft.com/en-us/products/HA101686761033.aspx
I don't, or rather, can't deal with losing a lot of Data!

Any insight oh wise ones!

Thanks

-WG

> I assumed that he was not talking about a web publication, even with the
> Web-guy name. I had read your answer in the general group, and just thought
[quoted text clipped - 41 lines]
> >>>
> >>> -WG
DavidF - 08 Sep 2007 13:11 GMT
All I can do is repeat my earlier suggestions:

As Mary suggested in the general Publisher group, have you tried updating
your video driver?

I presume that the files are on your hard drive, and not on a removable
media?

Perhaps it would help if you installed the Office SPs and perhaps XP SPs?
http://office.microsoft.com/en-us/default.aspx

DavidF

> Shoot!!
>
[quoted text clipped - 88 lines]
>> >>>
>> >>> -WG
Mary Sauer - 08 Sep 2007 15:16 GMT
Setup the newsgroups in your newsreader.
news:msnews.microsoft.com

Do you have Norton?
How to use Office programs with the Norton AntiVirus Office plug-in
http://support.microsoft.com/kb/329820/en-us

When corruption occurs in a Publisher document it is an image at fault. If some
of your Publisher files open without issue, then you can bet it is a graphics
problem.

If upgrading your video/graphics driver doesn't help, it is time to reconstruct
your documents, saving with a new name after each insertion of an image. Close
the document, re-open. If you cannot reopen then you will know what image is
causing you grief.

Signature

Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

> Shoot!!
>
[quoted text clipped - 81 lines]
>> >>>
>> >>> -WG
Mary Sauer - 08 Sep 2007 20:26 GMT
Should read news://msnew.microsoft.com

I forgot the slashes.

Signature

Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

> Setup the newsgroups in your newsreader.
> news:msnews.microsoft.com
[quoted text clipped - 97 lines]
>>> >>>
>>> >>> -WG
Web-Guy - 11 Sep 2007 21:58 GMT
Thank you Mary!

To answer some questions:
This is happening on multiple computers.
One 1yr old and another 2 months old. Both Dell machines
running XP Pro.

The problem with images is that I can't open the file to find out which
image it is?  And this is happening on multiple documents with
different images.

As for reconstructing....  isn't there a better way.
I'm talking about 10+ files, with who knows how many
more on their way.....

We use Trend Micro, not Norton.
Soon we plan to drop Trend Micro (it's garbage)
and go with Nod32.

I have updated systems, SP2, and All Office updates for
Office XP.

I don't

> Should read news://msnew.microsoft.com
>
[quoted text clipped - 15 lines]
> > image. Close the document, re-open. If you cannot reopen then you will know
> > what image is causing you grief.
Web-Guy - 11 Sep 2007 22:06 GMT
> Should read news://msnew.microsoft.com
>
[quoted text clipped - 101 lines]
> >>> >>>
> >>> >>> -WG

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