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MS Office Forum / Publisher / General MS Publisher Questions / April 2006Picture It! Photo 2002 will not reinstall
I have been using Microsoft Picture It Publishing for several years. The program came installed on my Dell computer. Last week my Dell died and I just bought a Gateway. Both had Windows XP. I can install it on the Gateway but if I try to open anything old or start anything new, it just crashes completely. I have hundreds of saved documents that I can't even open now. Please help. Also, if I try to register or seek any help on it, Microsoft tells me that "the page no longer exists". Is there an error message? Try the compatibility tab, right-click the program icon, properties. See if turning off your anti-virus software makes a difference. Do you have success in safe mode? There are many Knowledge Base articles devoted to PictureIt! Publishing, most involve error messages. http://support.microsoft.com/kb/198256/en-us  SignatureMary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com >I have been using Microsoft Picture It Publishing for several years. The > program came installed on my Dell computer. Last week my Dell died and I [quoted text clipped - 3 lines] > Please help. Also, if I try to register or seek any help on it, Microsoft > tells me that "the page no longer exists". > I have been using Microsoft Picture It Publishing for > several years. The program came installed on my Dell [quoted text clipped - 6 lines] > on it, Microsoft tells me that "the page no longer > exists". ====================== Maybe the following articles will be useful: (316861) PIP2002: Error Message When You Start Program http://support.microsoft.com/?kbid=316861 (314842) PIP: Program Stops Responding (Hangs) When You Edit Images or Move Images http://support.microsoft.com/?kbid=314842 In the future, please post your MS Picture It! / MS Digital Image questions in the following newsgroups: Discussions in Picture It! http://tinyurl.com/iozo Microsoft Discussion Groups microsoft.public.digitalimaging http://tinyurl.com/nyptz SignatureJohn Inzer This fixed it: http://support.microsoft.com/?kbid=316861 Apparently there is a patch for the problem. (My Gateway has too much RAM) I just downloaded the patch, it installed on its own, and now the problem is fixed! Thank you so much. I love this program. I know it so well I could use it in my sleep. By the way, there was an error message when I first tried using the newly re-installed program, but I think it only showed up once. I do remember it having pip.exe in it. But after the first time, the error message never showed up again. > This fixed it: > [quoted text clipped - 11 lines] > But after the first time, the error message never showed > up again. ===================================== Thanks for the update. If you continue to have problems/errors... post them and maybe we can find a fix. SignatureJohn Inzer I am absolutely amazed that I had this problem, posted my cry for help (and on a Saturday!), and I actually got my fix within an hour or so. Thank you so very much. Now if AOL's customer service would be half as good, I'd be in perfect shape! > > This fixed it: > > [quoted text clipped - 16 lines] > If you continue to have problems/errors... > post them and maybe we can find a fix. > I am absolutely amazed that I had this problem, posted my > cry for help (and on a Saturday!), and I actually got my > fix within an hour or so. Thank you so very much. > > Now if AOL's customer service would be half as good, I'd > be in perfect shape! ===================================== You're welcome. Sometimes we get it right :o) SignatureJohn Inzer |
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