Why is print preview only showing in grayscale?

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nmsilva - 23 May 2007 22:01 GMT

On my computer @ work, print preview displays in color. But on my laptop,
print preview only displays in grayscale. Why?

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Kate G. - 24 May 2007 00:55 GMT

Check your printer selection? Is it set up to print color or B&W? You
might try to reinstall the printer drivers on your laptop. I know when I
had multiple printer options (one B&W and one Color), if I had the B&W
selected, print preview showed my document in B&W; if the color printer was
selected (and/or the default printer), print preview showed full color.

Be sure to check settings in both Microsoft Word... and in the Printer
Dialog box.

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Kathryn Groves

> On my computer @ work, print preview displays in color. But on my laptop,
> print preview only displays in grayscale. Why?

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nmsilva - 24 May 2007 05:29 GMT

Thanks so much for your help. I installed a color printer EPSON PictureMate.
Then, it worked after I closed Pub2007 & reopened it.

But now I have a different problem. My newsletter looks like 6 window panes
with a space between each window pane. But I can see it in color. Did I
click something in the process? What can I do? Thanks again!

> Check your printer selection? Is it set up to print color or B&W? You
> might try to reinstall the printer drivers on your laptop. I know when I
[quoted text clipped - 7 lines]
> > On my computer @ work, print preview displays in color. But on my laptop,
> > print preview only displays in grayscale. Why?

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Mary Sauer - 24 May 2007 10:11 GMT

Your Publisher document is going to take on the printer attributes. Will this be
the printer you will be using to print your newsletter?

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Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

> Thanks so much for your help. I installed a color printer EPSON PictureMate.
> Then, it worked after I closed Pub2007 & reopened it.
[quoted text clipped - 14 lines]
>> > On my computer @ work, print preview displays in color. But on my laptop,
>> > print preview only displays in grayscale. Why?

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nmsilva - 24 May 2007 15:57 GMT

NO, I installed another printer & it's fine now. I guess it took on the
attributes of PictureMates 4x6's only. It split a page into 6 4x6's. All
that has resolved itself, now that another color pinter was installed.
Thanks so much!

> Your Publisher document is going to take on the printer attributes. Will this be
> the printer you will be using to print your newsletter?
[quoted text clipped - 17 lines]
> >> > On my computer @ work, print preview displays in color. But on my laptop,
> >> > print preview only displays in grayscale. Why?

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Ed Bennett - 24 May 2007 02:45 GMT

> On my computer @ work, print preview displays in color. But on my laptop,
> print preview only displays in grayscale. Why?

Publisher 2007 has a known bug that causes Print Preview to display in
B&W with some drivers for some colour printers.

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Ed Bennett - MVP Microsoft Publisher
http://ed.mvps.org

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JoAnn Paules - 24 May 2007 13:43 GMT

Has it happened with any brand other than HP yet?

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JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
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>> On my computer @ work, print preview displays in color. But on my
>> laptop, print preview only displays in grayscale. Why?
>
> Publisher 2007 has a known bug that causes Print Preview to display in B&W
> with some drivers for some colour printers.

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Ed Bennett - 24 May 2007 16:22 GMT

> Has it happened with any brand other than HP yet?

Yes, it was mentioned that it happened with a Xerox a few months ago.

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Ed Bennett - MVP Microsoft Publisher
http://ed.mvps.org

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Stuart Dole - 31 Jan 2008 07:23 GMT

Hi Ed or someone else:

OK, that seems to be the case here. How do I fix it? Will the bug ever be
resolved? It's like 8 months now, and it still seems broken. Any work arounds?

Thanks!
Stuart

> > On my computer @ work, print preview displays in color. But on my laptop,
> > print preview only displays in grayscale. Why?
>
> Publisher 2007 has a known bug that causes Print Preview to display in
> B&W with some drivers for some colour printers.

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Ed Bennett - 31 Jan 2008 08:40 GMT

> Will the bug ever be
> resolved?

Maybe, I don't know. To my knowledge, SP1 didn't fix it.

> It's like 8 months now, and it still seems broken.

Microsoft can't update the code without you installing an update; I
doubt this will be fixed outside of a service pack.

> Any work arounds?

Select a different printer driver.

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Ed Bennett - MVP Microsoft Publisher
http://ed.mvps.org

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Stuart Dole - 31 Jan 2008 17:29 GMT

Thanks, Ed!

Yeah, I have SP1. We're using a network printer (HP 7310 "all in one") -
I'll try some of the old printer drivers for printers that have long since
gone to the bottom shelf in the garage -- but try to remember to switch when
I want to actually print!

Patiently awaiting SP2, I guess...

Many thanks & happy trails,
Stuart

> > Will the bug ever be
> > resolved?
[quoted text clipped - 9 lines]
>
> Select a different printer driver.

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