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MS Office Forum / Publisher / General MS Publisher Questions / June 2007Publisher 2003 - Error 1304
I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob! Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! >I recently uninstalled norton, added macafee, did a compression and defrag > and may have deleted a file or two . . . :P Anyway, now when I try to [quoted text clipped - 7 lines] > > Thanks in advance for helping this noob! Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott > Operating System? Publisher Version? > [quoted text clipped - 12 lines] > > > > Thanks in advance for helping this noob! If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301  SignatureMary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com > Windows XP Professional, Microsoft Publisher 2003 ver. ? > [quoted text clipped - 30 lines] >> > >> > Thanks in advance for helping this noob! Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? > If you have your disks and your product number use the CleanUp utility. > Description of the Windows Installer CleanUp Utility [quoted text clipped - 34 lines] > >> > > >> > Thanks in advance for helping this noob! Full-file version update may request Office source files http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? SignatureMary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com > Thanks, Mary. I have the Installer CleanUp Utility, however, it only > partially lists programs I have loaded and does not list Microsoft Office. [quoted text clipped - 48 lines] >> >> > >> >> > Thanks in advance for helping this noob! Yep. Looks just like that, except it doesn't show Microsoft Office Small Business Edition . . . > Full-file version update may request Office source files > http://support.microsoft.com/kb/840169/en-us [quoted text clipped - 66 lines] > >> >> > > >> >> > Thanks in advance for helping this noob! Also, I'm not getting a request for the source files. I will try installing in safe mode and will post results. Thanks for your help! > Full-file version update may request Office source files > http://support.microsoft.com/kb/840169/en-us [quoted text clipped - 66 lines] > >> >> > > >> >> > Thanks in advance for helping this noob! I now have evidence that my IP address is being used by other users. Could either of these .dll files have been modified in some way to hijack my laptop? MORPH9.DLL PPINTL.DLL > Full-file version update may request Office source files > http://support.microsoft.com/kb/840169/en-us [quoted text clipped - 66 lines] > >> >> > > >> >> > Thanks in advance for helping this noob! OK. I had bad info about the whole IP address issue. I tried to install in safe mode and got the following message: 'System admin has set poicies to prevent this installation'. I don't recall setting any policies . . . > I now have evidence that my IP address is being used by other users. Could > either of these .dll files have been modified in some way to hijack my laptop? [quoted text clipped - 71 lines] > > >> >> > > > >> >> > Thanks in advance for helping this noob! Scott, Do you have the service pack 2 for Windows? Do you have a restore point to go back to before all your issues became apparent? SignatureMary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com > OK. I had bad info about the whole IP address issue. > [quoted text clipped - 92 lines] >> > >> >> > >> > >> >> > Thanks in advance for helping this noob! Mary, Thank you again for your help. I don't know if I have the service pack 2 so I am now downloading it. Only 1hr 10 min to go! I do not have a restore point that I am aware of. > Scott, Do you have the service pack 2 for Windows? Do you have a restore point > to go back to before all your issues became apparent? [quoted text clipped - 95 lines] > >> > >> >> > > >> > >> >> > Thanks in advance for helping this noob! Start, Help and Support, Click System Restore... SignatureMary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com > Mary, > [quoted text clipped - 115 lines] >> >> > >> >> > >> >> > >> >> > Thanks in advance for helping this noob! I can do that. What am I looking to accomplish? Will this undo everything I've done the last two weeks? Does it uninstall anything I've installed? Does restoring MS Office bring it back to the working condition it was at prior to my uninstallation attempt? Thanks again, Mary. Scott > Start, Help and Support, Click System Restore... > [quoted text clipped - 117 lines] > >> >> > >> >> > > >> >> > >> >> > Thanks in advance for helping this noob! Read the restore instructions. What you have downloaded in the past two weeks will be gone. Any files you have created will be okay. If you want to save your downloads put them on a disk. Hypothetically your computer should be back to before you started the uninstall. System restore is completely reversible. Why did you uninstall Norton? Just disabling the Office plug-in would have sufficed. SignatureMary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com >I can do that. What am I looking to accomplish? Will this undo everything > I've done the last two weeks? Does it uninstall anything I've installed? [quoted text clipped - 140 lines] >> >> >> > >> >> > >> >> >> > >> >> > Thanks in advance for helping this noob! Is the file on your CD? Rename the ppintl.dll to ppintl.old and drag a new instance from your CD to the proper folder. Do you have a default printer selected? This error usually is indicative of a faulty or dirty CD. Norton has a tool on their website that completely removes their anti-virus software. http://service1.symantec.com/SUPPORT/nsw.nsf/docid/2001091013435207?OpenDocument &seg=hm&lg=en&ct=us SignatureMary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com >I recently uninstalled norton, added macafee, did a compression and defrag > and may have deleted a file or two . . . :P Anyway, now when I try to open [quoted text clipped - 6 lines] > > Thanks in advance for helping this noob! |
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