MS Office Forum / Publisher / General MS Publisher Questions / January 2008
Publisher could not start the email program
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TexasTown - 30 Jan 2008 06:28 GMT When I attempt to "Send Page as Email", I get the following... "Publisher could not start the email program. Check your network connections. Make sure office is installed correctly, your email program is set up correctly, and that you can connect to your email server." I'm sitting here on my laptop in my house with both Outlook 2003 & Publisher open and working just fine. Outlook is sending/receiving emails just fine, but Publisher "Can't connect"? What's the deal?
JoAnn Paules - 30 Jan 2008 14:19 GMT Which version of Publisher?
 Signature JoAnn Paules MVP Microsoft [Publisher]
~~~~~ How to ask a question http://support.microsoft.com/KB/555375
> When I attempt to "Send Page as Email", I get the following... > "Publisher could not start the email program. Check your network [quoted text clipped - 7 lines] > but Publisher "Can't connect"? > What's the deal? TexasTown - 30 Jan 2008 15:56 GMT Wow!! Thanks for the quick response!! Both are 2003, all updates are current, Windows One Care is the anti-virus/firewall (I would assume this isn't a factor to the solution), SP3, let's see what else can I think of...I did download a "trial" of Office 2007, but I went back to 2003. Again, I would assume that shouldn't be a factor?!?!? Outlook is set as the "default" for email editing. I also have a Microsoft Office Live "Essentials" Account. Ok, I think that's all the details that might contribute to the problem! THANKS SOOOO STINKIN' MUCH FOR THE HELP!!!
> Which version of Publisher? > [quoted text clipped - 9 lines] > > but Publisher "Can't connect"? > > What's the deal? Mary Sauer - 30 Jan 2008 14:33 GMT What happens if you disable your anti-virus software? What about your firewall? Is it allowing Publisher to create emails?
 Signature Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com
> When I attempt to "Send Page as Email", I get the following... > "Publisher could not start the email program. Check your network [quoted text clipped - 4 lines] > but Publisher "Can't connect"? > What's the deal? TexasTown - 30 Jan 2008 16:14 GMT Wow!! Thanks for the quick response!! Both are 2003, all updates are current, Windows One Care is the anti-virus/firewall (I would assume this isn't a factor to the solution), SP3, let's see what else can I think of...I did download a "trial" of Office 2007, but I went back to 2003. Again, I would assume that shouldn't be a factor?!?!? Outlook is set as the "default" for email editing. I also have a Microsoft Office Live "Essentials" Account. Ok, I think that's all the details that might contribute to the problem!
My options are to send the page as an attachment or send it as a page. I took the time to make a sharp looking publisher with graphics (I made sure to resize them :-), hyperlinks, and all the info about the Softball League... so I'd really like to send it as the page & NOT as an attachment. When I did click "send page as attachment", Outlook opens just fine and i can send it. But when I attempt "send as page" it doesn't work at all. I thought for a minute that it didn't like the page that I made, so I even tried to send as page on one of Publisher's email templates to make sure all the graphics were the right size. What am I missing? THANKS SOOOO STINKIN' MUCH FOR THE HELP!!!
> What happens if you disable your anti-virus software? What about your firewall? > Is it allowing Publisher to create emails? [quoted text clipped - 7 lines] > > but Publisher "Can't connect"? > > What's the deal? Mary Sauer - 30 Jan 2008 17:42 GMT When you try to send a Publisher file as a page, Publisher will change it into a HTML file or an image file. It will arrive as a bunch of attachments if your recipients have disabled HTML emails. You are so much better off converting the Publisher file to a PDF. There are free converters around. Many folks here recommend www.primopdf.com
If you must send a HTML email, compose it in Outlook.
 Signature Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com
> Wow!! Thanks for the quick response!! > Both are 2003, all updates are current, Windows One Care is the [quoted text clipped - 31 lines] >> > but Publisher "Can't connect"? >> > What's the deal? TexasTown - 30 Jan 2008 18:23 GMT Right, I've been reading like crazy. Ok, let's go backwards from the result. Here's the goal... I simply want to send a sharp looking email. (Kinda like the Publisher templates!) And... well, it'd be kinda nice to figure out why this won't work, but... let's see if there is a workaround. I don't want folks to see images/dynamic text/?? I don't want them to have to open an attachment or anything like that. Ok, kinda like when Microsoft sends me an email newsletter regarding Office. It looks sharp, it's colorful, it's neat, it directs my attention to certain areas, it's clean. What does it take for me to do that? We're also looking to do city emails/updates city wide for events/newsletter. So I really need to figure out what's going on. Thanks Again Mary!
> When you try to send a Publisher file as a page, Publisher will change it into a > HTML file or an image file. It will arrive as a bunch of attachments if your [quoted text clipped - 39 lines] > >> > but Publisher "Can't connect"? > >> > What's the deal? Mary Sauer - 30 Jan 2008 18:55 GMT Look at your email options, obviously you have HTML emails enabled. Most folks do not; preferring to receive email as plain text. HTML code can be manipulated in nasty ways.
How to save your publication as a Web Archive in Publisher and share it in e-mail http://support.microsoft.com/kb/312157/en-us
 Signature Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com
> Right, I've been reading like crazy. Ok, let's go backwards from the result. > Here's the goal... [quoted text clipped - 62 lines] >> >> > but Publisher "Can't connect"? >> >> > What's the deal? TexasTown - 31 Jan 2008 04:34 GMT HI Mary! Here's the post I wrote to David. AAAARRRRGGGGHHHH!!! Even as I write this, I've still got the same 7 emails notifications that keep coming up! This is too frustrating! I hesitate to re-install Outlook since it takes for-stinkin-ever to download the several thousands of emails. I'm really looking for a fix for this specific "send page as email" problem. I've checked out your site and I really think I've got some great people trying to help me here! Thanks!
Here's the reply that I wrote for you and David.
Thanks Mary & David! I guess I must be looking for answers in all the right places. Both links were pages I've already visited and applied both the solutions. I went ahead and tried the detect/repair option again....now for some wonderful reason, Outlook 2003 is downloading the same 6 emails over and over and over and over and over and over and over again. Then it says that some messages I marked for download are no longer on the server. Great! These malfunctions are really getting old!! Does anyone know what in the world makes these errors happen in the first place? I keep EVERYTHING updated, & even use Windows One Care. I really don't see any reason why I can't simply send a Publisher page as an email. There has to be a fix, a solution, something. I'm guessing Publisher executes a command that links it to Outlook. 1.) What happened to remove that "command"? 2.) How do I re-establish that function back to the way it should be? HTML..... we've found that most folks in Burleson don't really disable their graphics or anything else. And the first emails that we send out will be letting folks know what's going on and to add us as "safe". I'm not really in a position to be a weiner here in the forum.... But guys, I've Googled (um... I mean I used Live Search:-) the error messages, here, in MSDN, read all the "spin-off" MSDN forums, read & meticulously applied every solution that I've seen. I'm really not looking to attach a file that most/some people will not open. And, again, I'm not trying to be a weiner, but I've tried everything offered already. Am I allowed to put my cell number in the forum? Anyone that can figure it out gets a month supply of chicken fried steak! Yes, I'm serious! Thanks again!!!!
> Look at your email options, obviously you have HTML emails enabled. Most folks > do not; preferring to receive email as plain text. HTML code can be manipulated [quoted text clipped - 70 lines] > >> >> > but Publisher "Can't connect"? > >> >> > What's the deal? Mary Sauer - 31 Jan 2008 12:16 GMT Have you gone to the server and cleared it? There are web email services around. You just need to know your password. http://www.e-mailanywhere.com/ http://www.mail2web.com/
You might want to read this: 7 reasons why HTML email is a bad thing http://www.georgedillon.com/web/html_email_is_evil.shtml
 Signature Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com
> HI Mary! Here's the post I wrote to David. AAAARRRRGGGGHHHH!!! > Even as I write this, I've still got the same 7 emails notifications that [quoted text clipped - 126 lines] >> >> >> > but Publisher "Can't connect"? >> >> >> > What's the deal? DavidF - 30 Jan 2008 19:27 GMT Tips and troubleshooting for sending a publication page as an e-mail message: http://office.microsoft.com/en-us/publisher/HP010390591033.aspx?pid=CH062524821033
"If Outlook 2003 is set as your default e-mail client, and the Send This Page as Message command still does not appear, you may need to automatically repair your Microsoft Office programs. For more information about repairing Office programs, click Automatically repair Office programs in the See Also section, which is visible when you are connected to the Internet."
Automatically repair Office programs: http://office.microsoft.com/en-us/publisher/HP052372001033.aspx?pid=CH010503691033
DavidF
> Right, I've been reading like crazy. Ok, let's go backwards from the > result. [quoted text clipped - 77 lines] >> >> > but Publisher "Can't connect"? >> >> > What's the deal? TexasTown - 31 Jan 2008 04:26 GMT Thanks David! I guess I must be looking for answers in all the right places. Both links were pages I've already visited and applied both the solutions. I went ahead and tried the detect/repair option again....now for some wonderful reason, Outlook 2003 is downloading the same 6 emails over and over and over and over and over and over and over again. Then it says that some messages I marked for download are no longer on the server. Great! These malfunctions are really getting old!! Does anyone know what in the world makes these errors happen in the first place? I keep EVERYTHING updated, & even use Windows One Care. I really don't see any reason why I can't simply send a Publisher page as an email. There has to be a fix, a solution, something. I'm guessing Publisher executes a command that links it to Outlook. 1.) What happened to remove that "command"? 2.) How do I re-establish that function back to the way it should be? HTML..... we've found that most folks in Burleson don't really disable their graphics or anything else. And the first emails that we send out will be letting folks know what's going on and to add us as "safe". I'm not really in a position to be a weiner here in the forum.... But guys, I've Googled (um... I mean I used Live Search:-) the error messages, here, in MSDN, read all the "spin-off" MSDN forums, read & meticulously applied every solution that I've seen. I'm really not looking to attach a file that most/some people will not open. And, again, I'm not trying to be a weiner, but I've tried everything offered already. Am I allowed to put my cell number in the forum? Anyone that can figure it out gets a month supply of chicken fried steak! Yes, I'm serious! Thanks again!!!!
> Tips and troubleshooting for sending a publication page as an e-mail > message: [quoted text clipped - 92 lines] > >> >> > but Publisher "Can't connect"? > >> >> > What's the deal? DavidF - 31 Jan 2008 14:49 GMT It sounds like you have tried more things than I knew to try, so I am not sure what to say. Here are some guesses...
Earlier in the thread you mentioned that you installed Office 2007, and then went back to 2003. It is my understanding that only one version of Outlook can be installed at a time. This would mean that your Outlook 2003 was overwritten, removed or changed significantly. I would make sure that you had uninstalled Office 2007, and then I would reinstall Office 2003 or at least Outlook 2003 and Pub 2003. I don't work with Outlook, but it would seem that you should be able to backup your message store before you do this. You can opt to leave copies of messages on the server with Outlook Express...I presume the same is true with Outlook. Change that option and once you download, the messages shouldn't download again. You might want to post the question of how to reinstall Outlook 2003 after installing Outlook 2007 trial, and keep all your settings, messages etc., in an Outlook newsgroup, if someone else doesn't jump in. As I said, I just don't work with Outlook.
With that said, you might try changing the default email client to Outlook Express and see if you can email that way. From my limited testing, I have been able to send as a message through OE with Pub 2003 and 2007. Even the act of changing the default, and then changing the default back, might help.
I understand Mary's concern about HTML formatted email, and agree that it has more inherent risk, but like you I find that most people do have in enabled. Computers come with it enabled, and I don't think most people ever change that. In fact I don't think most people change many default settings in any program. But given that there is indeed more risk with html, I understand that MSFT did change Outlook 2007 so that it is safer and more limited in what it can do. What I am saying is that even if you do get this figured out, there is a movement away from the old ways of sending html formatted email, and ultimately you will need to find another solution anyway. Furthermore, even if you do figure out how to send your email as a message rather than as an attachment, your next post will be why the email doesn't look right...why it doesn't work for AOL people...why things shift around, why the formatting doesn't work etc. I think the people that have got this feature to work in Publisher have had to simplify their email messages so much, that most of the reasons to compose the message in Publisher and send as an html message are gone. That would suggest a compromise to me.
As Mary suggested, perhaps design a more basic html formatted message in Outlook, that introduces people to the subject and tells them to open the attached PDF file. Converting most of your Publisher content into a PDF file and attaching it will be your easiest solution for working around the formatting issues of an html formatted message. If you write the intro well enough, then people will open the PDF. If your intro is not good enough to create interest, then it won't matter if the content is attached or in the message...they still won't read it. Note the email templates in Publisher. Almost all of them follow this philosophy...there is an introductory paragraph followed by a "read more" link to more content on a website. This is the "best" way to do it in my opinion, but if you don't have a website, then the second best would be "read more by opening the attached PDF file".
A lot of words for someone who didn't know what to say...hope you work it out.
DavidF
> Thanks David! I guess I must be looking for answers in all the right > places. [quoted text clipped - 144 lines] >> >> >> > but Publisher "Can't connect"? >> >> >> > What's the deal?
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