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Ed Sproull [MSFT] - 06 Dec 2003 16:02 GMT

Can someone help out a friend of mine. I'm guessing that the driver she has
for the 820cse isn't supporting duplex printing. I had her go to the
printer properties and see if it needed enabled and she said she couldn't
find the option.

Any help would be appreciated. Ed.

From: Gary & Pat Huenke [mailto:closertohim@worldnet.att.net]
Sent: Thursday, December 04, 2003 9:23 PM
To: Edward Sproull
Subject: RE: Help!
Ed,

I think I came up with a simplified way of putting this.

I can print two-sided with Windows 98, Publisher 2000 and HP Deskjet 820CSE.
I cannot print two-sided with Windows XP, Publisher 2002 and HP Deskjet
820CSE.

Does that sound simpler??? Pat

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Ed Bennett - 06 Dec 2003 16:27 GMT

After managing to set up OE-QuoteFix on his new PC, Ed reads a message

> Can someone help out a friend of mine. I'm guessing that the driver
> she has for the 820cse isn't supporting duplex printing.

Almost certainly. Advanced features such as duplexing were not forthcoming
in the XP drivers...
The Microsoft drivers will rarely support it, but the manufacturer drivers
tend to do this more often.

> I had her
> go to the printer properties and see if it needed enabled and she
> said she couldn't find the option.

This would corellate

> I can print two-sided with Windows 98, Publisher 2000 and HP Deskjet
> 820CSE. I cannot print two-sided with Windows XP, Publisher 2002 and
> HP Deskjet 820CSE.

As would this.

Is it auto duplex or manual duplex that the user is after?
If it is manual duplex, there is a new KB article, ID 294748, that deals
with this. And, IIRC, there is an add-in at http://www.kvalheim.org which
does exactly that (and it was available long before the article was :D)

Signature

Ed Bennett - MVP Microsoft Publisher
http://www.mvps.org/the_nerd/
Before reading this message, view the disclaimer:
http://mvps.org/the_nerd/disclaim.htm

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Ed Sproull [MSFT] - 06 Dec 2003 18:24 GMT

Thanks Ed.

That is kind of what I suspected. I'll dig around the HP site to see if I
can find a driver that will support it and forward it on to her.

Ed.

> After managing to set up OE-QuoteFix on his new PC, Ed reads a message
> > Can someone help out a friend of mine. I'm guessing that the driver
[quoted text clipped - 18 lines]
> with this. And, IIRC, there is an add-in at http://www.kvalheim.org which
> does exactly that (and it was available long before the article was :D)

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???MS?Publisher??? - 06 Dec 2003 23:28 GMT

HP is the lemon brand of printer and they fix nothing and fail to support
their products after they are six months old.

--

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Brian Kvalheim - [MS MVP] - 07 Dec 2003 00:28 GMT

Hi Ed Sproull [MSFT] (edwards@online.microsoft.com)
in the Microsoft? newsgroups
you posted:

|| Can someone help out a friend of mine. I'm guessing that the driver
|| she has for the 820cse isn't supporting duplex printing. I had her
|| go to the printer properties and see if it needed enabled and she
|| said she couldn't find the option.

The 820Cse drivers for Windows XP are only in XP. HP has not released any
updated drivers to support this printer.

Signature

Brian Kvalheim
Microsoft Office Publisher MVP
Official Publisher MVP Site:
http://www.kvalheim.org

This posting is provided "AS IS" with no warranties, and
confers no rights.

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