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MS Office Forum / Word / Word Errors / October 2004Unable to access word docs
When I try to open any word docs I get the error message it is not available. When I got to close out of the empy Word window, it tells me the file Normal.dot already exists, do I want to change it. I click NO, then try to close the window again and it takes me to the Template folder to save the doc. I click Cancel. The next attempt at closing the window is 'changes have been made to the global template Normal.dot, do I want to save, I click No. I tried going to Run and opening with the winword.exe /a and I got the same thing. I see where to get the startup path but am unclear on how to change the file names to see if that help. Help!! I run a business out of my home and need to access these docs!! Thank you! Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more info. > When I try to open any word docs I get the error message it is not available. > When I got to close out of the empy Word window, it tells me the file [quoted text clipped - 6 lines] > change the file names to see if that help. Help!! I run a business out of > my home and need to access these docs!! Thank you! Thanks Garfield but now I have realized I cannot open my Norton program at all... > Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See > http://support.microsoft.com/?kbid=329820 "How to use Office programs with [quoted text clipped - 10 lines] > > change the file names to see if that help. Help!! I run a business out of > > my home and need to access these docs!! Thank you! If there is a Norton icon in your system tray (to the left of the clock at the bottom right corner of your screen), what happens if you right-click on it? Do you see an option to Configure Norton Antivirus? Can you click on Start | All Programs | Norton Antivirus? If not, did you previously uninstall Norton? > Thanks Garfield but now I have realized I cannot open my Norton program at > all... [quoted text clipped - 13 lines] >>>change the file names to see if that help. Help!! I run a business out of >>>my home and need to access these docs!! Thank you! No, I don't have an icon on the tray and I cannot open it from the start menu. I tried to do a system restore to an earlier date and it didn't complete, said I had to pick another day. After talking with tech support at CDW, they think I may have a virus due to the fact that I cannot access Norton utility as well as Word docs. I did email a doc to another computer and it opened it fine. I do weekly AV scans, as of last Friday nothing was found.... > Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See > http://support.microsoft.com/?kbid=329820 "How to use Office programs with [quoted text clipped - 10 lines] > > change the file names to see if that help. Help!! I run a business out of > > my home and need to access these docs!! Thank you! Hi, I am having the same problem, Word worked fine before I removed Norton's and I began using another Virus program. Word is a very important as I use it to create a newsletter and my deadline is approching fast. Thanks in advance Janey >-----Original Message----- >No, I don't have an icon on the tray and I cannot open it from the start [quoted text clipped - 21 lines] >> > my home and need to access these docs!! Thank you! >. If Norton AV was installed at one time then the DLL for the Office Plug-in could still be registered. Search for : officeav.dll If you find it then go to Start/Run and run the following command: regsvr32 /u "<path>\officeav.dll" Here is a KB article that provides a few additional details on the unregister command if you need them: http://support.microsoft.com/?kbid=329820  SignaturePlease post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ > Hi, I am having the same problem, Word worked fine before > I removed Norton's and I began using another Virus [quoted text clipped - 44 lines] >>> > my home and need to access these docs!! Thank you! >>. |
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