Word 2003 crashes without error message

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J?rgen Kj?r - 27 Feb 2005 13:42 GMT

My word 2003 starts ok, also as Outlook mail editor - but after 20-25
seconds it dissapeares completely without any error messages or logbook
entries - I have XP with SP2 and a full Office pro version with SP1.

What can i do?

In advance thank you

Joergen

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TF - 27 Feb 2005 20:38 GMT

Jorgen

When you say 'it completely disappears', if you check in the Task Manager,
is winword.exe still running or has it definitely closed? If so, try the
following FAQ and see if it finds the problem:

Signature

http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
Terry Farrell - Word MVP
http://word.mvps.org/

: My word 2003 starts ok, also as Outlook mail editor - but after 20-25
: seconds it dissapeares completely without any error messages or logbook
[quoted text clipped - 5 lines]
:
: Joergen

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Erlend Aasland - 30 Mar 2005 02:59 GMT

Hi there,

I've also got this problem (after I upgraded from Office 2000 to
Office 2003). It occurs only with Word (not Excel). What happens:

When opening f.x. an attachment in Outlook, Word starts (as expected).
But after a few seconds both Word and Outlook starts to page fault
with high frequency, and when Word reaches 15000 page faults (ca.
10-15 seconds) it terminates without error or log messages. Outlook is
still running, but it won't terminate properly (the process is still
hanging around and I have to kill it via the task manager).

Any ideas? I managed to correct this problem once on one user-account
by creating a new pst-file. But now the problem has appeared on
another account now, and creating a new pst-file didn't help. I've
tried to delete some of the user registry settings
(HCU\Software\Microsoft\Office), I've tried to disable background
saving (in Word), I've even installed more memory on the machine (from
256 to 768 MB), but nothing seems to help.

Regards,
Erlend Aasland

> Jorgen
>
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> :
> : Joergen

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TF - 30 Mar 2005 15:14 GMT

If it is a damaged PST, I believe that there is a PST repair tool built into
Office 2003. But I'd recommend that you ask in the Outllok NG for
confirmation of that.

terry

: Hi there,
:
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: > :
: > : Joergen

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Erlend Aasland - 30 Mar 2005 23:49 GMT

Hi Terry, thanks for your reply.

I'm pretty shure it's not a damaged PST (I tried to create a new
PST-file and copied all folders into the new one, without luck...).
Maybe I just copied the problem over from the old to the new file...
I'll try the PST repair tool.

Erlend

> If it is a damaged PST, I believe that there is a PST repair tool built into
> Office 2003. But I'd recommend that you ask in the Outllok NG for
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> : > :
> : > : Joergen

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