Word locks up when replying to Yahoo emails

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Pamela - 29 Jun 2005 03:56 GMT

Hi all,

Not sure if this is "off-topic." If so please let me know if there is a more
appropriate group.

We (my wife and I) are having a problem when replying to emails sent to us
from anyone using Yahoo. We are using XP professional, Outlook 2000 with
Word as our email editor. When we reply to an email, Outlook will hang. I
can only get control back by ending the Word "process" under "task manager"
even though there isn't a Word application running. I can "turn off" Word as
the email editor and there is no problem.That is why I believe that there is
something going on with Word...I may be wrong. Any help would be greatly
apprecitated.

Sincerely,

Scott

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garfield-n-odie - 29 Jun 2005 05:16 GMT

Two possibilities come to mind:
1. If you're using Symantec/Norton AntiVirus, try disabling
the Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.
2. See http://support.microsoft.com/?kbid=319796 "OL2000:
Outlook Stops Responding When You Use Word as Your E-mail Editor".

> Hi all,
>
[quoted text clipped - 13 lines]
>
> Scott

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Pamela - 29 Jun 2005 22:52 GMT

Bada-bada-bing! You da man (woman?). Thanks so much... I had tried to check
Microsoft's knowledge base but to no avail. How in word did you come up with
this? I tried every combination for the search engine, but only came up with
garbage when searched. Anyway, I disabled the "Exchange Real Time Scanning"
feature and that took care of it. Again, thanks!

Scott

> Two possibilities come to mind:
> 1. If you're using Symantec/Norton AntiVirus, try disabling the Office
[quoted text clipped - 21 lines]
>>
>> Scott

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