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MS Office Forum / Word / Word Errors / October 2005Help & Tools menu entries disappeared
Hi, My tools and help menus entries completely disappeared. What happens ? I read that a repair with a start switch should be possible but don't find this on the web. I use Word 2002 with Win XP SP2. Need rapid help. Thanks Frank See http://word.mvps.org/FAQs/Customization/RestoreMenuCmd.htm (I would try Method 2 first). > Hi, > My tools and help menus entries completely disappeared. What happens ? I [quoted text clipped - 3 lines] > Need rapid help. Thanks > Frank Thank you for your rapid answer. I can't use method 1 and 2 as the tools menu has no entries! Trying method 3 (renaming normal.dot so that Word creates a virgin normal.dot) I found 2 normal.dots on my PC: - \documents & settings\ <user>\application data\microsoft/template - \documents & settings\LocalService\application data\microsoft/template I renamed them to normal_corrupt.dot, Word closed, but no effect! A new normal.dot was created nut the Tools and the Help entries remained empty. I remember that someone wrote about a start-up switch. Could that be a way ? But which one ? Frank > See http://word.mvps.org/FAQs/Customization/RestoreMenuCmd.htm (I > would try Method 2 first). [quoted text clipped - 6 lines] >> Need rapid help. Thanks >> Frank See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm  SignatureStefan Blom Microsoft Word MVP > Thank you for your rapid answer. > [quoted text clipped - 22 lines] > >> Need rapid help. Thanks > >> Frank Unfortunately, the tip with the start-up switch winword.exe /a did not work. Creating a virgin normal.dot had no effect, either. What do you recommand now ? Frank >See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm > > Have you tried to delete the registry entries also mentioned in the article? SignatureStefan Blom Microsoft Word MVP > Unfortunately, the tip with the start-up switch winword.exe /a did not work. > Creating a virgin normal.dot had no effect, either. [quoted text clipped - 4 lines] > > >See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm >Have you tried to delete the registry entries also mentioned in the >article? > > I'll try that when I have more quiet time. I never opened the registry, so I am somewhat cautious and have to well read the manual in advance Frank |
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